Manager Customer Service
Resume:
Mr. Frank Fleming
Dawsonville, GA 30534
Residence: 770-***-****
E-Mail: f *******@*****.***
CAREER SUMMARY
Current security guard and former military, Army, with Center Military Police at Ft. Bliss, TX., looking to secure a position as a Sheriff Officer in a court of law or prison. Excels in security protocols and techniques and offers confidence and peace of mind to all employers and customers. ADDITIONAL PROFESSIONAL EXPERIENCE
Universal Protection, Security Officer
Alpharetta, GA Aug 2014 to Current
Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtains help by sounding alarms.
Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Controls traffic by directing drivers.
Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Maintains environment by monitoring and setting building and equipment controls. Maintains organization's stability and reputation by complying with legal requirements. Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
Contributes to team effort by accomplishing related results as needed.
Pomeroy Internet Solutions, Computer Operator
Alpharetta, GA September 2012 to May 2014
Provides system support for Equifax midrange and mainframe computer system in Alpharetta, GA location. Monitors system operation, identifies conflicts and makes required adjustments in the short term schedule to resolve difficulties. Processes system output for distribution to operational departments.
• Performs system start up and procedures to include IPL and sign-on. Ensures system is operational at designated time schedule for user access.
• Performs system maintenance tasks such as file saves and back-up in accordance with operational schedule and procedures.
• Operates printer and retrieves printed output on IBM 3900 and Xerox 4595 printers for decollation, bursting, and distribution. Monitors utilization of paper, forms and ribbons and advises Operations Manager when supplies need reordering.
Contact Information Regarding Pomeroy Layoffs.
Keith Williams, Operations Manager, 678-***-****, *****.********@*******.*** or Barb Freeman, Human Resources, 859-***-**** x 1555, *******.*******@*******.***
Convergys, Computer Analyst (Team Lead 2n d
Shift) A tlanta, Georgia Jan 1999 to Sept 2012
Adhering to comprehensive Service Level Agreements, Convergys maintains East Coast billing operations for AT&T Mobility while developing continual improvements to existing architecture. Team Lead, I.T. Operations – January, 2004 to Oct 2011 Directed daily activities of 6 regularly-assigned operations personnel, including maintaining detailed performance records. Provided employee performance-related feedback to management as part of routine daily operations and regular personnel evaluation process. Responsible for monitoring operational performance relative to Service Level Agreements and ensuring all SLA’s were met and hardware issues resolved Met and exceeded all agreed-upon Service Level Agreements for 9 of the past 9 years). Coordinated activities of direct reports operating computers and peripheral equipment including initial and ongoing training to ensure efficient and procedurally-compliant operation. Directed daily, weekly and on-demand system backups and restores and monitored system utilization with performance tool utilities.
UNIX Production Analyst – 1999 to 2004
Served as client point of contact for subject matter expertise, issue resolution, and trouble-shooting, analyzed production data for trends to proactively identify potential production concerns; initiated corrective actions to reduce the impact of problems. Monitored system operations and tested new and modified programs to detect and alleviate errors or failure; created and updated relevant documentation. Directed a team of six technical associates; scheduled and managed activities and provided detailed performance records and feedback to manager regarding personnel actions; facilitated the training and development of team. Accurately received and implemented policy-level direction for processes and p rocedures. MCI, A tlanta, Georgia 1994 to 1999
UNIX Computer Operator (Regional Control Center) – October, 2007-May, 2008 Provided UNIX system support for seven data centers; monitoring networks, loading software and billing for MCI long distance. Responsible for loading new software and systems on existing equipment and verifying proper functionality, including installing, testing and configuring operating system software. Also responsible for troubleshooting network systems resources as appropriate.
United Sates Army 1990 to 1994
Center Military Police, Ft. Bliss, TX – 1992 - 1994 / Kirshgoens, Germany, 1990-1992
Veteran of Desert Storm/Shield. Served first two-year tour in Iraq, Kuwait, Saudi Arabia and Kirchgoens, Germany before, during and after Desert Shield / Desert Storm. Served second two-year tour at Ft. Bliss, TX with the Center Military Police Company. Worked with PAC,
(Personal Actions Command), providing personnel support services for all personnel assigned to company, ensuring quality customer service, timely processing of personnel actions, accurate strength reporting, and timely, accurate communication. Completed 4 year tour as E-4 Specialist, Honorable Discharge.
KEY TECHNICAL SKILLS
Software: T ivoli, HP UX, AIX, DNS, NFSPPP, Sybase, Solaris 2.X, SunOS 4.x, TCP/IP, NFS, NIS, Windows 95, 98, XP & Vista, NT, MS Office.
Hardware: S un, RS6000, HP Workstations, IBM PCs and Compatibles. Systems: W indows Server, Linux, UNIX, AIX, Solaris, HP-UX, MS/DOS, Mac/OS, VAX/VMS, OS/390.
Georgia Workforce Ready Certified. 2 Gold 1 Silver https://myworkkeys.act.org/mwk/emCertDetails.do?event=go&realm=17740116&certId=3XVN9WR NNM5B C ertificate ID 3XVN9WRNNM5B Expiration Date 11/18/2015
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