Daren Morales

**** **** ***. **, ******* Washington 98501 303-***-**** ac1rg7@r.postjobfree.com:ac1rg7@r.postjobfree.com

Great analytical skills, creative problem solving ability, strong management skills, ability to manage project budgets, excellent verbal, written, and presentation skills, the ability to speak effectively before groups, and a personal commitment to quality. Over thirteen years of IT experience with international acumen. I enjoy learning new skills!

Professional Experience

LATAM Program Manager – Level 3 Communications, L.L.C.

May 2016 - Present

Develop, interpret and implement end to end business concepts for business planning and control. Driving development of projects that support product or operational processes. Interpret requirements from Latin American offices, identifying and communicating project scope and ensuring program milestones are met

Responsible for managing and documenting complex projects. Responsible for planning and managing resources to execute projects or project components from inception to implementation. Establish the appropriate project/team structure, reporting, and metrics to measure performance against project plan

Manage schedules, prioritize projects, and ensure adequate resources are available, lead meetings, provide project status reporting to management, assist with testing scenarios and validate results on projects and initiatives

Lead project meetings involving cross-functional teams within the organization with focus on all of Level 3’s Latin American offices. Occasionally lead direct or indirect employees for a specific project or objective

Provide functional advice or training to less-experienced project manager positions. Support training, communications and change management within the organization. Identify areas of process and system improvement driven by data and reporting

Perform technical analysis to determine present and future business performance. Drive metrics to all layers of the organization (end-to-end and sub-pieces, organization and by individual)

Responsible for reporting regular status updates to senior executives and key project stakeholders

Release Program Manager – Level 3 Communications, L.L.C. (Contract)

March 2015 – May 2016

Forward planned the release windows and sprints across Network Software Development organization

Managed risks and resolved issues that affect release scope, schedule and quality

Coordinated release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates

Managed relationships and coordinated work between different teams at different locations

Conducted Release Reviews, and Business Go/No-Go reviews within Rally

Produced Deployment, Run Books and Implementation Plans

Weekly Release Scrum Reporting

Served as SME for Rally (Agile) Feature, User Story and Defect planning

Communicated release details and schedules to the Release team as required

Negotiated, planned and managed all release activities

Worked with release engineers to understand impacts of branches and code merges

Maintained the release schedule and alignment for all NSD apps

Continually worked towards making improvements in the release process

Led and coordinated the Go-Live activities including the execution of the deployment Plans and checklists

Participated in CAB meetings to discuss release scope and/or roadblocks

Maintained release and manages key information such as build and release procedures, dependencies, and notification lists

Project Manager – GTRI (Contract)

January 2015 – March 2015

Project managed for infrastructure projects in a professional services environment (i.e. storage, virtualization and/or networking, IP telephony, Splunk, anything IT related!)

Worked directly with client personnel, internal/external engineers, and account executives, including the highest levels of management

Managed multiple complex interactive projects from plan to delivery, dealing with risk mitigation, change control, issue management, and project status reporting

Senior Project Manager/Business Analyst – Lewan Technology (Contract)

March 2014- January 2015

Project managed infrastructure projects in a professional services environment (i.e. storage, virtualization and/or networking, IP telephony)

Worked directly with client personnel, internal/external engineers, and account executives, including the highest levels of management

Prepared technical reports by collecting, analyzing, and summarizing information and trends and working alongside Account Executives and Solutions Architects to create Statement of works, business requirements documents and build of materials

Determined operational objectives by studying business functions; gathered requirements/information, evaluated output requirements and formats

Project Manager - Finance, Level 3 Communications, L.L.C. (Contract)

April 2013 – March 2014

Spearheaded the planning, developed, and managed all aspects of Level 3 order management system in an Agile environment (Rally)

Led the development and migration of OM billing systems into one consolidated billing order management system (500+ million)

Documented project activities to ensure project deliverables meet target timeline and budget objectives

Liaison between project leaders and stakeholders in our LATAM and Europe locations

Interfaced between departments to ensure the product scope deliverables are met on time

Presented weekly dashboard reports, project plans, schedules, and timelines on the current program, defects, and user stories

Project Manager - Operations, Eagle-Net Alliance (Contract)

March 2012 – March 2013

Delivered large scale network and telecommunications projects (100 million) to develop fiber ring network throughout Colorado

Created and executed project plans and revised as appropriate to meet changing needs and requirements, while providing expertise and advice to leadership on project changes

Resource allocation including identifying, assigning and managing resources, and identifying opportunities for improvement

Managed both large and small project teams including EAGLE-Net Alliance employees (5) as well as contractors and sub-contractors (40+) throughout Colorado, requiring discretion and independent judgment in decision making to ensure the success of the projects

Ensured that projects stayed on schedule and budget, and investigated and recommended solutions to any delays or cost overruns

Developed quality control documentation to ensure project standards were met, and participated in final inspections and acceptance of work

Assisted in the development of Requests for Proposals (RFPs) for telecommunications, construction equipment and services that accurately reflect all technical requirements

Reviewed proposals, bids, contracts, and vendor agreements for technical completeness to ensure they met objectives

Project Manager - IT, Inventive Tec

September 2010 – March 2012

Prepared and completed action/project plans and managed all aspects of project risks and conflicts

Resolved problems, completed audits, identified trends, determined system improvements, implemented change and managed team of ten

Implemented production, productivity, quality, and customer-service standards

Contributed information and recommendations to strategic plans and reviews

Conducted one on one session with the clients to assess client needs and expectations and ensure project delivery within deadline

Managed all client accounts on Salesforce

Coordinated all aspects (SDLC) of MediaCAST software installation to include all communication with the customer, build of materials oversight, server set up, remote install with sub-contractors and commuting nationally to confirm successful implementation. Projects ranged $10,000 to $1.5 million.

Ensured all project documents and files were maintained to company standards and projects were successfully completed

System Administrator, Research Electro-Optics (Contract)

March 2010 – September 2010

Performed system troubleshooting, back-ups and disaster recovery

Software and hardware installation on all platforms including many legacy applications and OS’s to keep optic machines working properly

Performed up to date maintenance, patched upgrades, updates and configuration changes

Researched system operational issues, resolved unique problems to proprietary software

Determined routine IP and ISDN networking administration while maintaining superior customer service

Solved end-user issues, database and networking issues on a continual basis with prompt responses and related follow-up

Troubleshot any reported problems on help desk ticketing system

Responsible for all security aspects from back end to end users to include new hire orientation training

Active Directory maintenance which included adding, removing or updating user information and resetting passwords

Tier one/two Systems Engineer, Polycom (Contract)

February 2008 – March 2010

Tier 1 & 2 support to include inspecting network traces, setting up and running lab test scenarios, and working with Polycom partners to resolve any interoperability issues within OSS structure

Provided Tier 1 & 2 infrastructure setup, configuration, and maintenance assistance for Polycom wireless IP phone systems and handsets

Planned updates, scheduled maintenance for clients

Troubleshot and configured phones, IP handsets, Configuration issues and proprietary systems

Project Coordinator, IBM (Contract)

July 2007 – February 2008

Tracked and managed orders to Defense Commissary Agency (DeCA), ranging from $25,000 to $2,000,000

Coordinated with team leads to check the project status and handle issues regarding project completion

Used multiple databases to communicate and configure projects

Directed all orders between supplier and shipping companies

Handled all customer related problems, regarding shipping orders, tracking orders, missing order parts

Education

University of Maryland University College – Europe, 2006, BS Computer Science, Heidelberg, Germany

PMP is currently being worked on; Target completion August 2017

Skills

Languages: Spanish language (native proficiency) speak, read, and write; German language (basic proficiency) speak, read, and write;

Software proficiency: Rally, MS Project, Project Server, Concur, SharePoint, Salesforce, LogMeIn, VMWare ESXi, Active Directory, MS Office, MS Access, PeopleSoft, Wordpress, Google Docs, CYMS, TLMS

Hardware proficiency: Expert knowledge of PC equipment, hardware, Fiber Optics, wiring, telephony

Programming: Basic knowledge in C++, JAVA, COBOL, SQL, and Visual Basic

Operating Systems: Extensive knowledge of Windows OS, from 95 – Windows 10, including server 2003-2008

Networking: TCP/IP, OSI, Microsoft LAN Manager, Novell Netware, Internet, Ethernet, LAN-WAN interconnection, experienced in Cisco/Meraki router and switch configuration, extensive knowledge of Dell/HP server equipment, knowledgeable in virtual server deployment and administration

Other

Security Clearance Form 85P: Authorized by the Federal Government to obtain a position of public trust

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