ANGELA LEE

*** ***** ********** ***** *****

MOORE, SOUTH CAROLINA 29369

P: 864-***-****

E: ac1rfy@r.postjobfree.com

OBJECTIVE

Pursue a long-term position in the Administrative field that will turn into a permanent career.

EDUCATION

SPARTANBURG COMMUNITY COLLEGE

Associates Degree of Support Systems MAY 2000

SKILLS

• Expert Knowledge in Microsoft Excel

• Expert Knowledge in Microsoft Word

• Expert Knowledge in Written & Oral Communications

• Knowledge of EDI Processing

• 10+ Years of Excellent Customer Service

• Data/Numeric Entry: 70+ WPM; 12,000 KPH

EXPERIENCE

KNIGHTS APPAREL

Retail Services Account Representative AUG 2001 – JUNE 2016

• Assumes Responsibility for the Accurate Entry of Customer Orders

o Process sales order through EDI

o Enter DSD to process current order for shipment

o Process commits & participates in order review

o Conducts bulk review and enter orders

o Verifies pricing & UPC database for orders

o Maintain order files & item setups for their customers

o Research & resolve problems with orders

o Send sample shipments to customers

o Allocate products when in short supply

• Assumes Responsibility for Effectively Performing Miscellaneous Customer Service Functions

o Setup and process new customers

o Process customer returns

o Determines nature and reason for return & assess whether product is returnable

o Corrects & reships incorrect orders

o Process related customer paperwork & credits

• Assumes Responsibility for Establishing and Maintaining Professional Working Relations with Customers

o Resolve questions, requests, and problems promptly and courteously

o Keeps sales person informed of status of their orders and accounts

o Provides superior customer service

• Assumes Responsibility for Establishing and Maintaining Effective Working Relations, Communication, and Coordination with Company Personnel and Management

o Assist and supports area personnel as needed

o Keeps management informed of area activities and of any significant problems

o Attends and participates in meetings as required

• Assumes Responsibility for Analysis of Account and Maintaining Inventory Levels

o Proactively review inventory levels with customer open orders

o Make recommendations for both low inventory items as well as excess inventory issues

o Analyze sales performance data

REFERENCE

Available upon request

Contact this candidate