Customer Service Sales
Resume:
ANGELA LEE
*** ***** ********** ***** *****
MOORE, SOUTH CAROLINA 29369
P: 864-***-****
E: **********@*****.***
OBJECTIVE
Pursue a long-term position in the Administrative field that will turn into a permanent career.
EDUCATION
SPARTANBURG COMMUNITY COLLEGE
Associates Degree of Support Systems MAY 2000
SKILLS
• Expert Knowledge in Microsoft Excel
• Expert Knowledge in Microsoft Word
• Expert Knowledge in Written & Oral Communications
• Knowledge of EDI Processing
• 10+ Years of Excellent Customer Service
• Data/Numeric Entry: 70+ WPM; 12,000 KPH
EXPERIENCE
KNIGHTS APPAREL
Retail Services Account Representative AUG 2001 – JUNE 2016
• Assumes Responsibility for the Accurate Entry of Customer Orders
o Process sales order through EDI
o Enter DSD to process current order for shipment
o Process commits & participates in order review
o Conducts bulk review and enter orders
o Verifies pricing & UPC database for orders
o Maintain order files & item setups for their customers
o Research & resolve problems with orders
o Send sample shipments to customers
o Allocate products when in short supply
• Assumes Responsibility for Effectively Performing Miscellaneous Customer Service Functions
o Setup and process new customers
o Process customer returns
o Determines nature and reason for return & assess whether product is returnable
o Corrects & reships incorrect orders
o Process related customer paperwork & credits
• Assumes Responsibility for Establishing and Maintaining Professional Working Relations with Customers
o Resolve questions, requests, and problems promptly and courteously
o Keeps sales person informed of status of their orders and accounts
o Provides superior customer service
• Assumes Responsibility for Establishing and Maintaining Effective Working Relations, Communication, and Coordination with Company Personnel and Management
o Assist and supports area personnel as needed
o Keeps management informed of area activities and of any significant problems
o Attends and participates in meetings as required
• Assumes Responsibility for Analysis of Account and Maintaining Inventory Levels
o Proactively review inventory levels with customer open orders
o Make recommendations for both low inventory items as well as excess inventory issues
o Analyze sales performance data
REFERENCE
Available upon request
Contact this candidate