Assistant Management

JOYCE DIXON

OBJECTIVE

Improving the quality of life and wellbeing of others is my passion and my pursuit. Equipped with a fresh B.S. in Criminal Justice with concentration in human relations and experience through volunteer, I am readily prepared for a career in community service were counseling, mediating, caregiving coordinating and assisting citizens of the community lead well balanced and productive lives.

EXPERIENCE

Langley Residential Support Services

Residential Coordinator / Skills Trainer

10/2016 to Present

Completes assigned paperwork which includes; shift reports, resident activities, data collection, medication documentations, incident reports and other pertinent documentation

Organize fire drills and other safety defenses as specified by local and state regulations. Manage the allocation of operating account funds for the purchase of food supplies and other related items

Supervise residents through procedures necessary to enable completion of their established outcome(s) and training goals

Transports residents to recreational activities, medical appointments, shopping, and other relevant situations as assigned

Participate as a member of each residential interdisciplinary team, while providing guidance and support to each resident in an effort to assist them in becoming as independent as possible. Provide resident conflict resolution while ensuring confidentiality, by demonstrating and recognizing resident development

Continues monthly meetings with supervisor and other team members for caseload review and progress

All Native Group, Inc. / Department of State

Office Management Specialist

03/01/2014 to Present

Responsible for everyday operation for a staff of fifty (50) or more Special Agents and Engineers in collaborative fashion assisting and onboarding new staff members

Maintained Division Chiefs calendars, receive of visitors; process travel requests and vouchers. Schedule meetings, conferences and training sessions based on the needs of Senior Leaders

Creates, track and secures all sensitive material, by ensuring all classified and sensitive material and information are properly handled and safeguarded

Request country clearances and schedule physicals for directors prior to overseas travel

Serve as liaison between Senior Leaders and other staff members to ensure they are kept abreast of rapidly changing status, with respect to critical decision and confidential issues and concerns with deadlines and sensitive documents and taskers.

Manage time and attendance for appropriate Branch Chiefs. Assist the Diplomatic Security Training Center (DSTC) Registrar concerning statistical information involving the weekly reports which include student enrollments for various courses

NCI / Department of State

Executive Assistant

02/2007 to 02/2014

Provided Administrative Support for the Director and Deputy Director for the Diplomatic Security Training Center (DSTC). Managed multiple tasks by prioritizing within a fast paced environment, establish and maintain program files and assist with quarterly reports involving budget and financial data

Responsible for everyday operation of payroll (time & attendance) processing and maintenance of filing system for fifty (50) or more Special Agents and Engineers

Schedules meetings, conferences, training sessions, travel authorization and lodging request

Request country clearance and scheduled physicals for directors prior to overseas travel

Serve as liaison between Senior Leaders and other staff members to assure they are kept continually informed, with respect to critical and confidential assigned tasks

Manage time and attendance for appropriate Branch Chiefs for signature prior to submittal to the office timekeeper

Assist the DSTC Registrar concerning statistical information involving the weekly reports which include student enrollments for various

SAIC / Department of Homeland Security

Program Assistant

03/2006 to 02/2007

Performed a range of administrative duties for Human Capital Division providing support in the planning and management for projects associated with Recruitment, Workforce Planning, Hiring Process, Policies, Metrics and Personnel Summary Updates. Responsible for providing a level of experience that reflects through understanding of Human Capital management and expert knowledge/experience in interpreting policies, procedures and guidelines relating to federal human capital hiring process

Produce, managed and analyze internal and external trends and identify developments in business strategies, policies and procedures to support successful program management

Provide weekly reports to management on of personnel data concerning hiring procedures, tracing new hires through the security process to point of entry of duty

Developed and maintain current analyses on workforce trends, profiles of cross-cutting and high profile mission critical occupations, gap analyses, restructuring activities, and strategies to resolve future gaps

Capacity to work under constant pressure to meet deadlines within established guidelines

Traveled to various Colleges and Universities for career fairs

SA-TECH

eQip Manager

10/2005 to 12/2005

As the OPM Human Resources Administrator, responsible for development and implementation of the HR program for Systems Applications and Technologies (SA-TECH) supporting OPM. Also, create and implement an eQIP process that will create seamless transitions of applicants from the online application stage to the delivery of information to the US Office of Personnel Management.

Maintained and eligible hires list as well as a database and spreadsheet on applicant status

Provide weekly reports to management on personnel data concerning hiring procedures

Provide eQIP assistance to expectant applicants

Attended local career fairs, assisting multiple recruiters with on the spot interviews Gathered applications from job seekers and answered general questions pertaining to available positions

STG, Inc. / Department of State

Intake Specialist

03/2004 to 10/2005

Program Specialist for the Special Agent and Engineering programs. Assisted two units of more than 25 specialists combined, and held this position from 08/2003 – 02/2004 until accepting the responsibilities for another program. Assist SMEs on determining applicant eligibility for hiring.

Scheduled Special Agents and various level Engineers for oral assessments

Prepared Conditional Offer packets for applicants that were successful with exams (both oral and written). Traveled to various colleges and universities for career fairs

Responsible for shipping bexing materials, arranged travel authorizations and lodging

Supported applicants by providing status reports on medical clearances/training updates

Kaseman Corp. / Department of State

Intake Specialist

1/1992 - 2/2004

Honored with taking on both the Security Technical and Security Engineering Specialist Programs for Diplomatic Security. Successfully recruited over 200+ applicants within a one year. Both programs work simultaneously with the Special Agents and Engineers assigned to various embassies.

Conducted file audits to ensure complete records for database preservation

Responsible for advertising with various web companies in search of new hires

Prepared Conditional Offer packets for applicants that were successful with exams

Generated reports for Office Managers (bexing officers) and other Directors

Traveled to various colleges and universities for career fairs

Responsible for shipping bexing materials, arranged travel authorizations and lodging arrangements for career fairs

Scheduled Special Agents and various level engineers for oral assessments

Supported applicants by providing status reports on medical clearances/training updates

Maintained a tracking system for DS Recruitment & ASFERS database, and provided instructions for each phase of exams

Kaseman Corp. / Department of State

Intelligence Unit

Investigative Assistant for Trafficking Women and Children Program

1/1992 – 12/2001

Assist Special Agents & Analyst in coordinating with other Federal, State and local Law Enforcement agencies to ensure Criminal Intelligence were prioritized and maintained by securing case files, telegrams, reports and all other correspondence

Tracked property and travel history for organized groups and their companions. The Intel Unit and the Trafficking Women and Children Programs were successful in closing investigated trafficking cases abroad, as well as within the United States

Assist Special Agent / Analyst in preparing for briefings concerning organized traffickers and their historical case files

Maintained filing system of all division and archived cases

Prioritized routing cables and leads requesting investigative information or assistance

Performed database searches in support of both programs while also preparing INS country clearances for alien removals and overstays. In addition, entered TECS lookout messages, for warning and apprehensions

Processed Virginia Criminal records from VA criminal network

Processed time and attendance for Special Agent assigned to the office

Tasked with multiple responsibilities in creating a system for processing active assigned, opened and closed cases for the entire division. In addition to those duties, experience with assisting agents with departmental stings and lockups

Prepared routine reports for Branch Chiefs on incoming criminal cases for investigation

Prepared correspondence for outside bureau assistance

Coordinated travel schedules for Special Agent (SAC) and Assistant Special Agent in Charge (ASAC)

Retrieved and processed criminal history by using the TECS (NCIC/INC) and WALES Systems

Special Skills & Training

Human Rights, Behavior Management OSHA, HIPAA, MANDT, Adult Protective Services (APS), CPR, First Aid, Driver Training, Incident Report Writing, WebTatel, National Crime Information Center (NCIC), Offender Tracking Information System (OTIS), Treasury Enforcement Communications System (TECS) and Virginia Criminal Information Network (VCIN).

Education

University of Phoenix Washington, DC

B.S. Human Relations (Concentration in Human Relations)

06/2016

Everest College Arlington, VA

A.A. Criminal Justice

06/2006

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