Customer Service Sales Representative

Objective: Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients.

Skills:

Quick learner Managerial Experience Exceptional communication skills

Microsoft office Training development aptitude Strong client relations

Experience:

Training Center Manager Houston, Texas

The WorkFaith Connection September 2014 – January 2017

Managed day to day activities in a high volume and fasted paced training center to support the company’s eight day job readiness workshop, case management, connections, and instruction teams.

Interviewed, and screened and counseled over 1000 students in 2 year time frame.

Scheduled approximately 645 students to job readiness class over 2 year time frame.

Trained, coached, and supervised approximately 20 team members and volunteers over 2 year time frame.

Strictly adhered to HIPPA confidentiality law in safe keeping of hundreds of students’ files and personal information.

Produced various reports from data base daily, weekly, and quarterly to identify data base errors and to ensure data integrity.

Recruited 100(s) of students for job readiness workshop via calls, emails and community outreach.

Provided case management to hundreds of student clients.

Analyzed statistical data from database to plan and forecast.

Daily updated notes in client database and documented each point of contact with clients

Client Support Specialist Houston, Texas

The WorkFaith Connection September 2013 – September 2014

Answered high volume of inbound calls daily using multi-line VOIP phone system and routed calls throughout organization when appropriate.

Made 100(s) outbound calls to reschedule appointments for prospective students who no showed for class, information sessions and/or interviews.

Examined over 1000 student applications in 1 year time period to ensure completeness and correctness.

Conducted the intake of over 1,000 students and prospective students.

Established and maintained filing systems.

Managed photocopying and scanning and duties

Printed, assembled, and quality checked hundreds of curriculum workbooks

Site & Account Manager Houston, Texas

Pearl Signature Cleaners Mar 14, 2011 - Nov 17, 2012

Managed day to day activities in fast paced and high volume retail business.

Managed company accounts of approximately 60 Maersk oil customers.

Ensured and secured the confidentiality of credit card account of approximately 60 executives.

Addressed customer inquiries and educated customers on services provided.

General Warehouse Laborer Pasadena, Texas

National Hose & Accessory February 23, 2011- March 27, 2011

Utilized forklift truck daily to move product to various areas of warehouse complex

Re-labeled over 1000 stock item bins.

Assembled and added new shelves to about 120 sq. ft. of additional warehouse space.

Fry Cook Huntsville, Texas

McKenzie's Bar-B-Q Jul 01, 2010 - Sep 01, 2010

Food preparation. Cooked meats utilizing the deep frying process.

Cleaned and sanitized food preparation area before and after operations.

Performed additional duties as assigned by the supervisor.

Sales Representative/Customer Service Huntsville, Texas

Lysander Element Company Nov 07, 2009 - Dec 18, 2009

Made cold calls and generated in excess of $7000 in sales within 30 day time frame. Saved small company $1,160 monthly by multi-tasking as a shipping and receiving clerk as well as performed primary duties as Sales Representative.

Promoted and sold vast array of products such as firefighting equipment to the Texas Forest Services and medical supplies to state Universities such as the University of Texas and Prairie View A&M University.

Provided exceptional customer service by addressing customer concerns and complaints and by educating customers about products.

Education:

BACHELOR’S: SOCIOLOGY / MINOR: GENERAL BUSINESS ADMINISTRATION

SAM HOUSTON STATE UNIVERSITY,1995 University Av, Huntsville, TX

ASSOCIATE’S OF SCIENCE IN TECHNOLOGY: DATA PROCESSING

LEE COLLEGE – 200 Lee Drive, Baytown, TX. 77520

Larry Anderson RESUME – Page 2

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