UDHAYAKUMAR

Vridddhachalam, TN ****** (C) 908******* ac1rcx@r.postjobfree.com

Summary

Seeking a challenging position in a high growth organisation with considerable advancement opportunities, where

I can utilize my energy, creativeness abilities in order to improve my personal performance hence improving the

food and service standard for the establishments. Skilled in staff training and development. Highly proactive

professional with 10 years of experience in team leadership in the restaurant and hospitality industries.

Background includes sales, management and front and back-of-the-house operations.

Personal Information

Father's Name : Palanisamy Date of Birth : 21st October 1986 Hobby : Listening to Music, Playing Cricket

Linguistic Capabilities : Tamil, English, Hindi

Skills

Extensive food/beverage knowledge Inventory management systems

Food regulation compliance Budgeting and cost control

Skillful menu development Service-oriented

Accomplished in large event catering Guest services

Menu price structuring familiarity Staff scheduling

Food Standards enforcement Strong work ethic

Supply management capability Point of Sale (POS) system operation

Proven cost-control expert

Work History

Operation Analyst 12/2016 to 06/2017

Avant Hospitality Services – Dubai

Managed capital funding requests from project approval to project closeout.

Directed the work of independent contractors.

Established project control procedures such as project forecasts and cash flow projections.

Helped earn the company customer satisfaction ratings by implementing Survey process.

Established operational objectives and work plans and delegated assignments to subordinate managers.

Head Waiter 08/2010 to 07/2016

Dubai World Trade Centre – Dubai

Event & Party Organise In charge.

Take staff briefing and de-briefing on a daily basis.

Primary Training providing to the staff.Work Order raising weekly Basis.

Prepare staff duty roaster in a systematic manner to control overtime.

Prepare daily communication log book & briefing log for the management office.

Maintain the highest standard of guest service as per standard operating procedures.

Handle guest complain.Perform opening and closing duties of the Restaurants.

Maintain optimum level of cleanliness of the Restaurants as per given standards.

Perform cost control exercises as per management directives.Interacted positively with customers while

promoting hotel facilities and services.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Recognized and formally acknowledged outstanding staff performance to boost company morale and

productivity.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Guest Service Associate 05/2007 to 06/2010

Kohinoor Asiana Hotel – Chennai, Tamil Nadu

Consistently provided professional, friendly and engaging service.

Skillfully promoted items on beverage lists and restaurant specials.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health

standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Routinely supported other areas of the restaurant as requested, including answering telephones and

completing financial transactions for other staff.

Set dining tables according to type of event and service standards.

Quickly recorded transactions in MICROS system to deliver prompt service.

Provided friendly and attentive service.

Inventoried and restocked items throughout day.

Education

Diploma: Hotel Management & Catering Technology 2007

Shevaroys College of Hotel Management approved by Directorate of Technical Education -

Hotel Management & Catering Technology

Bachelor of Hotel & Hospitality:

Tamil nadu Open University

Certifications

Food Safety & HACCP from Royal Institute, London

Certified PIC by Dubai Municipality

Effective team briefings through Expressions performance excellence Institute

Supervisory Development through Abercrombie Institute

Work Safety by IOSH safety institute

International Air show & F1 catering participation

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