Information Technology Customer Service
Resume:
KAMAL ISSA
************@*******.***
SKILLS SUMMARY
Strong customer service skills
Computer skills include: Word, Excel, Access, PowerPoint, Outlook
Applied technical skills using SSIS, SSAS, SSRS, Tableau and SQL in data collection, data analysis and reporting to procure data from database structures to report and provide solutions to client requests in a timely manner.
Experienced in analyzing big data using statistical tools such as SQL, C# and datasets (Hadoop and /Cosmos)
Generated database design to the highest level of scalability and performance.
Developed numerous ad-hoc queries and reports to collect and present information that satisfied clients and contributed to achieve organizational goals.
Created numerous processes through MS Visual Studio (SSIS, SSAS, SSRS) and MS SQL Server 2008, 2012, and 2014 to developed a data warehouse project.
Strong attention to detail and accuracy
Personable team player who works well independently
EDUCATION AND TRAINING
Bellevue College
Computer Applications Certificate 12- 2008
AA degree Information System in Database Administration 6-2014
Bachelor degree Information Technology and System In Business Intelligence 6-2016
EDUCATION EXPERIENCE AT BELLEVUE COLLEGE 2010-2014
Created a Web-based data driven application using a current object-oriented programming language
Created stored procedures, triggers and cursors using an appropriate database server programming language
Designed and execute complex queries using Structured Query Language (SQL)
Designed and model a normalized database schema
Explained and applied the necessary processes, tools and skills used in the systems analysis and system design phases of a project
Developed client reports using a reporting software tool.
EDUCATION EXPERIENCE AT BELLEVUE COLLEGE 2014-2016
Used technical tools and statistical knowledge to answer questions using data
Planned and organized multiple projects to meet deadlines
Applied data analytics within business contexts, in accordance with best practices, laws and regulations, and ethics
Applied core competencies learned in the graduate’s chosen concentration to function as a successful professional in the field of Information Systems and Technology
Applied a broad understanding of information systems and technology, creative problem-solving techniques and systems thinking to developing organizational solutions
Worked effectively in multi-disciplinary teams to apply information technology in support of organizational goals
Identified and analyzed user needs and take them into account in the selection, creation, evaluation, implementation and administration of information technology systems
Worked efficiently and effectively applying sound project management techniques and professional communication skills
Analyzed the local and global impact of information technology on individuals, organizations, and society
Applied best practices and standards, conform to legal and regulatory standards, and applied appropriate ethical considerations including respect for privacy and intellectual property
Engaged in continuing professional development through lifelong learning
Analyzed and applied sustainable business practices
Demonstrated the breadth and depth of the educational preparation through the completion of a capstone project
Communicated effectively in multiple contexts and a variety of formats.
WORK EXPERIENCE
Security Officer 2015-Present
Securitas Security/Microsoft
Worked as Customer service
Followed client site procedures
Maintained access control
Performed foot patrols, handled vehicle inspections, recorded incidents
Maintained professional record keeping of shift activity
Responded appropriately to any emergency and/or disaster situation including fire or medical emergency and inclement weather.
Maintained order at the job site and maintained site procedures with Helpfulness, Integrity and Vigilance.
Electronic Assembly
KELLY Service /Carlisle IT
2014 Present
Performed copper or fiber manufacturing process following pick ticket, basic drawings, MI’s and process helpers to a high level of quality and efficiency
Demonstrated proper use of basic hand tools; heat gun, hand crimpers, power screwdriver, solder pot, ruler and other machines such as pinning machines and automatic wire strippers
Identified wires with use of basic color code sequence
Completed all necessary paper work relating to the building of cable assemblies, and responsible for clean up and bench organization
Responsible for tool inventory
WORK EXPERIENCE
Assembler
Randstand/ Panasonic, Kent, WA 10-12 -11-2013
Inspected and tested parts of TV.
Troubleshoot defective unit, and fixed units for defects.
Salvaged the unit if it is not repairable and scraped.
Received TV from loader, and matched the invoice with TV.
Read carefully the technician form, and replace the defective parties.
Tested TV’s and updated software version.
Tested the circuit boards which had defected, and replaced.
Read Blueprints, drawings, and flowed instructions
Assembler 6-201*-**-****
Aerotek / Nintendo, Bellevue, WA
Inspected and tested parts or completed units for defects.
Used a variety of hand and power tools and precision instruments to test parts.
Checked all conductors and submitted written reports of problems.
Forwarded parts for repair, tracked path of items, and reported outcomes.
Used mantis to inspect the broken parts.
Used microscope to check if the soldered parties were excellent.
Baggage handler Ramp Operations Lead 2007 – Jan 2009
Delta Global Service, Seattle, WA
Developed unified training program and currently train new employees
Transfer bags from aircraft to appropriate destinations
Assist physically challenged travelers with special needs
Act as part of the security team at transportation terminals
Operate ground support equipment, including conveyer belts and tow tractors
Assembler 9-200*-**-****
Aerotek / Nintendo, Bellevue, WA
Inspected and tested parts or completed units for defects.
Used a variety of hand and power tools and precision instruments to test parts.
Checked all conductors and submitted written reports of problems.
Forwarded parts for repair, tracked path of items, and reported outcomes.
Security officer 2005-2006
Whatcom Security Agent
Effectively secured property and monitored entrance and departure of employees and visitors
Wrote reports of daily activities and irregularities such as equipment or property damage
Maintained security of building and grounds apprehended and evicted violators from the premises, using force when necessary
Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
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