Patrick E. Santiago

**** ******* **** ***

Martinez, California 94553

HM: 925-***-****

Email: ac1r5e@r.postjobfree.com

Professional Experience:

Analyst with extensive data processing experience. Experience includes IBM Mainframes and peripherals, IBM PC and Compatibles, COBOL II, JCL, CA7/CA11, CA-Scheduler, ESP, JES, TSO/ISPF & SDSF, VTAM, RJE, VPS, IBM Utilities, FileAid, AbendAid, CICS, DB2, SQL, Platinum, VSAM, IDCAMS, DFHSM, DFSMS, ChangeMan, Endevor, Omegamon, Zeke, Zack, AutoSYS (UNIX), EDI (IBM Global Network Software) and VANS, NDM, Remedy, Vantive, MS-DOS, WINDOWS, ForeSight/EDISIM, MicroFocus(COBOL), MS-Office, UNIX, UNIX Shell, HP Quality Center, QMF for Windows, HTML, JAVA.

Interim Employment:

Safeway, Alamo, Ca

April 2017 – Present

Sanitation Clerk (Part time)

Assigned to Deli Department on Overnight Shift to clean area and assist Deli Food Clerks, after closing.

ABM Onsite Services, Pleasanton, Ca

January 2017 – April 2017

Cleaner

Assigned to Swing Shift – Responsible for cleanup of four local Union Banks, after closing. Removal of trash and recycle material; mop, sweep, and vacuum all areas; clean and sanitized break rooms and restrooms; monitor and maintain janitorial supplies; report any malfunctions to supervisors; and perform special requests, such strip and wax floors, shampoo carpets, etc. After cleanup, secure all entrances to the Bank.

Walmart, Martinez Ca

April 2016 – January 2017

Overnight Maintenance Associate

During off hours, maintain cleanliness and safety of the store and grounds. Using various industrial strength chemicals and equipment, maintain the cleanliness of all areas of the store. That includes sweeping and mopping all floors and restrooms, emptying all trash, and operating trash compactor and cardboard baler. After opening, assist Customers, as needed.

LaborMax Staffing, Concord Ca

January 2016 – Present

General Labor

Currently assigned as Driver at Port of Richmond with Auto Warehousing Company, Subaru Port Operations.

Macy’s, Walnut Creek, Ca

December – 2015

On Call Support Associate

Assigned as On Call Support Associate to work various departments, as needed.

CNS, Burbank CA

December 11, 2010

P.C. Technician

Setup and tested P.C. desktops and laptops for Bank of the West after relocation to a Concord, CA. site.

The Ballard Group, Sacramento CA

September 15, 2009 - October 15, 2009

Software Tester

Assigned to California State Employment Development Department. Set up test JCL jobs for conversion to new database system (DB2).

Professional Employment:

AT&T Services, Inc. (Pacific Bell)/Amdocs, Inc., San Ramon, Ca

July 2001– December 2008

Analyst – Tester/Quality Control (June 2004 –December 2008)

Assigned as Tester/Quality Control on WebTAXI & ExClaim (claims and adjustments application) Quality Control Team. Developed test documentation (test plan, test scenarios, test scripts, test conditions, etc.) according to corporate procedures (ExPRESS One). Developed system and regression test scripts in HP Quality Center. Executed test scripts for System and Regression testing of Mainframe Batch (TSO, ISPF, JCL, FileAid, COBOL, DB2, IMS) and web/gui base application (WebTAXI & ExClaim – HTML, JAVA, Coldfusion, QMF, SQL). Coordinated scheduling of test environments and batch jobs with Data Center Operations. Retested, tracked, and resolved defects (Vantive, HP QC) for pre and post Production implementation (95% resolved with 5% escalated). Assisted Team with desktop and laptop issues (50% resolved with 50% escalated).

(Note – Outsourced to Amdocs, Inc. in May 2007).

Production Support Analyst (July 2001 – July 2005)

Assigned to Batch Support Team. Maintained Mainframe Batch Applications for Pacific Bell Online Ordering Systems (SORD - West). Primary 24/7 Oncall for Production Batch. Analyzed and resolved Batch issues utilizing TSO, JCL, FileAid, file transfer technology (NDM and FTP), ESP (Zeke), ChangeMan, etc. (90% resolved with 10% escalated). Coordinated resolution and scheduling of batch jobs with Data Center Operations (80% resolved with 20% escalated). Monitored and tracked Vantive defects. In training for the Customer Support and Online Ordering System utilizing CICS, DB2, and VSAM. Assisted Team with desktop and laptop issues (50% resolved with 50% escalated).

The Clorox Company, Pleasanton, Ca

October 1999 – July 2001

I.S. Analyst – 3rd Shift

Monitored and assisted in 3rd shift Systems/Network Operations (mainframe, Unix, client, and NT servers) at the Clorox Data Center. Analyzed and resolved any software, hardware, and network problem that occurred on the shift and contacted support levels, as needed (90% resolved with 10% escalated). Assisted programmers in analyzing abends. Assisted Network Analysts with network issues and setup servers. Assisted in-house customers. Trained Computer Op. Technicians and in-house clients. Assisted in maintaining 3rd Shift Batch Schedule – Ca Scheduler and 3rd shift staff scheduling. Assisted in analyzing EDI HP3000 Servers/CLEO Ports problems. Designated as the EDI Subject Matter Expert.

(Note – This was 2nd career opportunity. First was from April 1982 to September 1993 as a Shift Supervisor, then Lead Operator, before layoff.)

QRS Corporation, Richmond Ca

July 1995 – October 1999

Programmer Customer Support (November 1995 – October 1999)

Maintained and developed COBOL II programs and JCL for QRS Corporation main product – Keystone Sales Catalog. Supported batch/EDI systems and Customer Support on a 24/7 rotation. Developed and maintained EDI system through IBM Global Network software (DI translator, mappings, transmissions, etc) on OS/390(MVS) and Foresight/EDISIM. Maintained and developed SQL queries and SPUFIs through DB2 and Platinum. Developed test programs in MicroFocus COBOL for possible implementation for EDI product. Provided technical training and support to corporate personnel and large client base. Owned the automated scheduling system (ZEKE, ZACK). Interfaced with other Product Support Teams and customers to provide support and projects.

Computer Operator (July 1995 - November 1995)

Monitored mainframe systems (OS/390), middle-ware systems (RS6000) and client server systems. Processed batch job schedules. Analyzed and resolved tier 1 problems (100% resolution). Saved a customer (Nine West Shoes) a million dollar UPC update fee from a client processing error. Recorded problems and resolutions in Vantive. Originated, implemented, and maintained Data Center documentation and procedures (from various hand written notes). Assisted Network Analysts with network and hardware problems. Help setup desktop and laptop PCs, servers, and peripherals. Provided first level helpdesk/customer support.

Education:

- Heald College, Concord, CA – Network Security, A.S.A, July 2014 – April 2015 (School closed by CCI, Inc.)

- University of San Francisco, Candidate for B.S., Information Services Management, San Francisco, California

- Control Data Institute, Diploma - Programming Technology (COBOL, RPG, Assembly, FORTRAN),

1 year program, San Francisco, California

Military Service: U.S. Army – Supply Clerk – Specialist5 – E5

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