Customer Service Professional Experience

OBJECTIVE

Good knowledge of SDLC (Software Development Life Cycle)

Familiar with SQL Queries and Basic Types of Testing

Excellent communication and writing skills with the ability of adapting new environments

Dynamic customer service agent experienced both in high volume call and fast-paced environment looking for challenging opportunities augmenting my skills.

EDUCATION

B.A. Accounting Aug 2005

Addis Ababa University College of Commerce

TRAININGS

Software Quality Assurance

I-tech Solutions Inc Feb- May 2017

Basic Galileo reservation, fares and ticketing May 2011

Galileo Ethiopia

Basic reservation and customer service Sep 2010

Ethiopian Airlines

Basic passenger fares and ticketing Mar 2010

Ethiopian Airlines

PROFESSIONAL EXPERIENCE

Customer Service Associate Mar 2015 – current

Mrsk’s Toll House Restaurant, Silver Spring, Maryland

Registering guests using online reservation/booking system and accommodating special requests whenever possible.

Assisting on Banquet Management by booking and processing payments from deposit to final transaction.

Processing credit card and cash transactions.

Reporting any unusual occurrences or requests to the manager.

Maintaining the cleanliness and neatness of the front desk area

Greeting customers, taking orders, and delivering food.

Customer Service Agent Apr 2013 – Mar 2015

Das Ethiopian Inc, Addis Ababa, Ethiopia

Responded to telephone inquiries, providing service to customers and associates inquiring about the availability of services

Arranged meetings, coordinated banquets, and facilitated marriage and birthday ceremonies

Ensured customer satisfaction with their experience, from initial greeting through order completion

Assisted guests on their food and beverage, and processed payments

Senior Ticket Agent Mar 2011 – Dec 2012

Fana Tour and Travel, Addis Ababa, Ethiopia

Cooperated with clients to determine their needs and advised them appropriate destination, travel dates, and costs

Planed and sold transportations, accommodations, insurance and other travel services, and processed payments

Provided relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers

Maintained statistical and financial records

Event Coordinator Aug 2010 – Jul 2011

Pro-Event, Addis Ababa, Ethiopia

Coordinated events such as conferences, trade shows, sales and business meetings, weddings, and birthdays

Designed and planned event details with clients and their teams

Negotiated and secured event space, and selected catering companies to prepare food and drinks for the event

Coordinated event logistics, including registration of attendee and materials support

SOFTWARE AND LANGUAGE SKILLS

Computer skills: Microsoft Office (Word, Excel, and Power Point), Unix and Selenium

Language skills: Fluent in English

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