Sales Associate

JAMES CROFT

PROFILE STRATEGIC SALES BUSINESS DEVELOPMENT CLIENT SATISFACTION RELATIONSHIP BUILDING

Award-winning, well accomplished and top performing sales associate with nearly 20 years of extensive sales experience. Savvy in driving strategic growth by generating top sales and nurturing profitable business relationships. Highly qualified and tenacious professional with entrepreneurial marketing spirit and high-impact sales results delivery, armed with innovative business initiatives, expert product knowledge, and relationship building to increase and grow market share. Proven track record of delivering exceptional customer experience to generate loyal customers and ensuring business growth by building strong relationships.

KEY HIGHLIGHTS

Excellent writing, communication, leadership and organizational skills

Closed an average 4 million a year, doubled the average as top-ranking and highest conversion sales associate

Successfully increased corporate revenues by building strong business relationships and managing complex projects

Key business consultant championing market entry and consistently increasing corporate revenues.

Leader and team player, known for mentoring and coaching team members to an outstanding performance

Proactively identify issues and generate innovative ideas and solutions to problems

People-oriented with excellent client satisfaction and relationship management

Excellent work ethic with ability to function independently exercising self-accountability

SKILLS AND EXPERTISE

Industrial Sales

Customer Service

Client Satisfaction

Business Development

Performance Enhancement

Strategic Planning

Relationship Management

Process Improvement

Contract Management

Lead Generation

Market Research

Trends and Data Analysis

WORK EXPERIENCE

Laser Spine Institute, Tampa, FL Business development Outside Sales Physician Liaison Oct 2010-Present

Successfully increased team-generated referrals by establishing positive relationship with patients

Competently delivered high patient satisfaction rate by communicating patient needs effectively

Consistently exceeded customer expectations by explaining medical terms, diagnosis and tests results

Efficiently scheduled patient appointments and filing patient information according to corporate standards.

Tenaciously worked with patients to evaluate, educate, and motivate in understanding the surgery procedure

Skillfully expedited the resolution of customer problems and complaints to maximize satisfaction

Properly collaborated with healthcare professionals to ensure optimal care was promptly delivered

Effectively identified, developed and implemented strategies for the provision of quality health care.

Created a culture of collaborative problem resolution that fostered trust and confidence with patients

Analyzed territory data and market trends to maximize time and developed plans to grow sales volume.

Partnered with management to identify, develop and implement strategies for sales results

Achievements:

Top in sales with a conversion rate that averaged 15 to 20% of the entire sales team of 135 representatives

Achieved the highest sales conversion for 2014 through 2016 and exceeded sales targets

Acknowledged as top sales associate with record-breaking sales and expanded market share

Consistently mentioned by patients and management team for exceptional support provided

Increased sales efficiency and productivity by developing profitable relationships with key decision makers

Achieved the highest sales conversion for 2011 and 2012

Grainger Industrial Supply, Tampa, FL Outside Sales Nov 2008- Oct 2010

Successfully achieved high sales targets by identifying prospective customers and following up on referrals

Accurately analyzed sales data to identify product lines that needed additional promotion to maximize profits

Quickly and effectively addressed customer issues, leading to high customer satisfaction and retention rate

Resourcefully provided feedback to managers and field management on opportunities & competitor activities

Actively participated in training sessions to increase sales and enhance company growth

Utilized best practices, relationship structure and organized strategic sales support

Properly established, developed and maintained positive business and customer relationships

Grew market share by consulting physicians and medical professionals with advanced solutions

Successfully met gross profit margin targets and consistently exceed sales quota goals

Achievements:

Maximized profits by using sales data to identify solutions that needed additional promotion

Introduced new sales strategies that increased territory sales over 110% year over year

Maintained top sales in revenue position and recognized as top sales associate companywide multiple times

The James Croft Team/Keller Williams Realty, Lakeland, FL Sales Consultant Nov 2002-Oct 2010

Improved operational systems, processes and best practices that guarantee organizational well-being

Oversaw the achievement of organization’s strategic and operational objectives

Identified emerging markets and devised evaluation strategies to monitor performance and determined the need for improvements

Properly created James Croft Team portfolio book and homeowner's informational Packages

Excellently coordinated the advertisement of all for sale properties and scheduled real estate closings

Effectively planned, directed, and controlled sales activities to meet budgeted financial goals

Efficiently developed a growth strategy focused customer satisfaction and revenue generation

Skillfully developed productive relationships with realtors, resulting in an increased referral network

Expertly identified clients’ requirements and presented viable housing solutions based on market trends

Properly managed team of real estate professionals

Achievements:

Placed in top 3 % of over 1800 realtors within Polk County area.

Presented with Top Listing & Top Closing Award from the largest Real Estate Company in Polk County

Earned Capper Award, Dollars & Units Award, Large Group Award, Recruiting Achievement Award Double Gold / Tripe Gold Awards and Top Team

AT&T Wireless, Lakeland, FL Communications Sales Specialist Nov 1999-Nov 2002

Established and maintained the largest customer base of all site sales specialists through effective follow-up

Excellently grew book of business doubling and some months tripling the past sales over previous years.

Properly trained new hires in product knowledge and results-producing sales and service strategies.

Expanded client base by developing and delivering dynamic sales presentations to different market segments.

Collaborated with marketing teams to optimize sales scripts to target and convert individuals and groups

Actively supported critical business initiatives for sales growth, market penetration, customer retention, improved margins and market share

Maintained strong relationships with all levels of clients and customers and teams to accomplish goals

Effectively developed a growth strategy focused customer satisfaction and revenue generation

Established and maintained the largest customer base of all selling peers

Expanded client base by developing and delivering dynamic sales presentations to prospects

Achievements:

Earned multiple awards for sales achievements, including 7 Top Gun Awards in 10 months

Flexibility Award, Century Club Membership, and Outstanding Activations Awards

Award for building effective rapport with customers

Received Circle of Excellence and Spirit of Excellence Award Nominations

COMMENDATIONS

Dr. Wartman: “Most impressive for me was witnessing James adapt to various compliments and complaints during a lunch. Challenged with questions and concerns from several medical professionals and interns at Bloomingdale Medical Center: being the founder. James confidently proved his knowledge of the process, procedures, and eagerly dug deep to determine the root of the founder's discrepancies.”

Catherine Thornburg (Spine Care Scheduler): “I am writing to you and hoping to convey the heartfelt thank you, so deserved. Your compassion and understanding meant the world to me and kept me going those last few weeks. I truly don't know what I would have done without you”

KK – (Happy Patient): “I want you to know you were RIGHT. You saved my life”

Darren M. Grinsdale: “There is NO way to ever convey what you did for me.”

REFERENCES: Available on request

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