Customer Service Professional Experience

CURRICULAM VITAE

D.DANIEL RAJ

ADDRESS :No : 27, 4th Street, 2nd cross,

Selvam Nagar extension, Kumaran Nagar,

Ponniamman Medu, Chennai-600110

MOBILE :+91-936*******

EMAIL : ac1r4b@r.postjobfree.com

ac1r4b@r.postjobfree.com

OBJECTIVE:

To be a part of goal and result driven environment that would open opportunities for an aggressive dedicated work with the leadership abilities needed to demonstrate success.

PERSONAL SKILLS:

Excellent communication skills, developed through experience in [customer service, Teaching, Supervising, etc.]

Proficient computer literacy proven through work experience in [Front desk IT, software programming and applications, spreadsheet tabulations,etc.]

Flexible team player who prospers in a fast-paced work environment based on past experience

Interpersonal and relationship building skills proven through work experience

Exceptional leadership skills developed through work experience

Good moral understanding of right and wrong

Active, full of life, vigorous, an energetic worker

PROFESSIONAL EXPERIENCE:

1) Vedantu Innovations private limited:

Vedantu is one of the growing online tutorial platform, supporting online tuition for the kids from 4th – 12th grade. Vedantu offers Maths, Pysics, Chemistry, Biology, Computer Science and more subjects.

DESIGNATION : Team leader

TENURE : Nov 2014 to Nov 2016

JOB DESCRIPTION :

Dealing with the customers who comes online chatting or email.

Provide them a information about our offerings.

Guide them to get perfect teacher as they prefer.

Assist them to enroll on the course based on the curriculum.

If customer face any issue, check in to that and escalate it to concerned team.

New customer acquisition. Let them experience our platform.

Guiding them to schedule their tuition sessions.

2)SITEL INDIA LTD:

SITEL is one of the world’s leading outsourcing providers of customer experience management. Experience is everything at Sitel. It’s what sets us apart from the rest. Whether dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence.

DESIGNATION- Customer service professional

TENURE:May 2013 to Sep 2014

JOB DISCRIPTION: I have been worked for BELL, Canada .

Deal directly with customers either by telephone &Internet

Respond promptly to customer inquiries

Handle and Resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information

Perform customer verifications

Set up new customer accounts

Process orders, forms, applications and requests

Organize workflow to meet customer timeframes

Direct requests and unresolved issues to the designated resource

Manage customers' accounts

Keep records of customer interactions and transactions

Record details of actions taken

Prepare and distribute customer activity reports

Maintain customer databases

Manage administration

Communicate and coordinate with internal departments

Follow up on customer interactions

Sell some products of BELL ie.TV Dish, Home phone line, etc

Provide feedback on the efficiency of the customer service process

3)MMC INFOTECH PVT LTD:

Mass Mailing Center (MMC) was established in August 1990. A bulk-mailing services provider to handle the printer-to-postal cycle for clients, the first in south India to provide such services. MMC entered into the domain of banking support services when a major client launched the first credit card in India and selected MMC as their partner for handling customer services for their customers.

DESIGNATION:Processing Executive

TENURE:March-2012 to December-2012

JOB DISCRIPTION:

Review the accounts initially opened and those high- risk transactions referred

Monitoring the transactions done by credit card users

Verify that the billing information of the customer is handling is a valid one.

Review the activities that seem to be suspicious

Conduct further investigations and resolve the irregularities that are reported by the customers.

Maintain updated records about all irregular and suspicious transactions and are expected to regularly monitor the developments

Communicate the management about all security issues and also make recommendations for further actions so as to prevent loss due to fraud and irregular transactions.

Responsible for closing fraudulent accounts and blacklisting the corresponding addresses

SOFTWARE SKILLS:

AUTOCAD CIVIL - 2016.

Revit Architecture.

Word Processing software: MS-Word

Spreadsheet software: MS-Excel (Lookups, Pivot table)

PowerPoint software: MS-PowerPoint

Tally 9.0

C- Language

Medical Transcription

Internet Usage skills: Internet Explorer & Outlook

ACHIEVEMENTS IN SPORTS (BALL BADMINTON):

STATE LEVEL & DISTRICT LEVEL

Participated in various State Level & District Level Tournaments in Ball Badminton during schooling.

EDUCATIONAL QUALIFICATION:

COURSE

INSTITUTE/COLLEGE

UNIVERSITY/BOARD

PERCENTAGE

YEAR OF PASSING

B.Sc (Maths)

Shree Chandra Prabhu Jain College, Minjur

Madras University

70 %

2011

H.SC.

G.H.S. School

P.M.Pakkam

Tamil Nadu state Board

69%

2005

SSLC

G.H.S. School

P.M.Pakkam

Tamil Nadu state Board

85%

2003

PERSONAL PROFILE

FATHER’S NAME : E.S. Devan

DATE OF BIRTH : 18.03.1988

AGE : 27Years

GENDER : Male

NATIONALITY : Indian

MARITAL STATUS : Single

RELIGION : Christian

LANGUAGE KNOWN : English, Tamil &Telugu.

MOTHERS TONGUE : Tamil

DECLARATION

I hereby declare that the details furnished in this resume are true to the best of my knowledge. I assure you Sir/Madam, that I will do my level best to meet your expectations.

Place: Chennai

Date: Yours sincerely,

(D.DANIEL RAJ)

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