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Professional Experience Service

Phoenix, Arizona, United States
August 11, 2017

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References Available Upon Request

Karla Hakkila

Bend, OR 541-***-****

Career Overview:

Dedicated and energetic individual committed to improving the overall patient well-being and experience through service and personalized interactions. Honest and hardworking with solid work ethics. Friendly and effective when working with a wide range of personalities. Related Skills:

§ Well organized

§ Ability to work independently or in a team setting

§ Efficient and diligent in all work

§ Excellent attention to detail

§ High knowledge of computers and related

computer applications

Professional Experience:

KLEAN Treatment Centers: Drug & Alcohol Rehab - La Pine, OR December 2016 – Present Medical Technician / Admission Specialist

§ Individually assess each patient’s needs and most appropriate plan of care

§ Build rapport with patient’s while creating a nurturing and safe environment

§ Provide medical support to patients through taking their vital signs, UA’s, daily medication, etc.

§ Daily experience using Sigmund, an online data base system for patient medical information La Pine, OR April 2014 – October 2016

Private Caregiver

§ Prepare meals and keep kitchen, bathroom and living areas safe and clean

§ Arrange medications for use and organize supplies

§ Drive patient to appointments, pick up medications and sort mail Discover Sunriver Vacation Rentals - Sunriver, OR October 2011 – April 2014 Reservation Specialist

§ Provided customers with knowledge of Sunriver to exceed their expectations during their vacation

§ Created personalized packets for customers based upon their needs

§ Completed office work in a timely manner

§ Provided a personalized experience for customers Aspen Ridge Memory Care - Bend, OR July 2010 – October 2011 Executive Director Assistant

§ Created Patient Service Plan for all patients

§ Provided orientation for new staff members and educated them on how to best work with patients with Alzheimer’s

§ Maintained the organization and execution of payroll for a staff of 30 people

§ Interviewed and hired qualifying individuals


Certificate of Interior Design from American Institute of Design Assisted Living Manager License (Expired)

§ Ability to lift 30 pounds or more

§ Excellent interpersonal and customer

service skills

§ Effective time management

§ Great communication skills

§ Self-driven and focused on task at hand

§ F

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