OBJECTIVE:

To obtain a challenging position with a company that will utilize my skills and offer an opportunity for advancement.

SUMMARY OF SKILLS

Excellent communication, interpersonal and consistent contributor to sales and success

Work independently in a highly time-structured environment

Treated customers and associates better than they expected

PROFESSIONAL HISTORY:

DC Department of Transportation/DC Streetcar Washington, DC

RDMT/The Midtown Group Amalgamated Transit Union

Streetcar Operator 01/26/16-PRESENT

Operate streetcar and equipment safely and efficiently

Provide professional and courteous customer service

Ensure that other employees, riders and the general publics safety is always put first

Provide safe, reliable, on-time, service for our passengers

Learned signs, signals and terminology for rail transit

Operates light and heavy rail train equipment to transport passengers

Performs pre-inspection of train and track for safety reasons and reports any operational problems

Receives and transmits two-way radio messages to report track changes and request clearance for movement

Informs passengers of emergencies or rule violations by loud speaker

Write reports and complete forms as needed

Comply with safety rules, policies and procedures

Recognize and respond appropriately to potential hazards on train, tracks or station

MetroAccess/WMATA Washington, DC

MV Transportaton 10/13/12-06/25/13

Veolia Transportation/Transdev 06/26/13-01/24/16

Para-Transit Driver

Responsible for driving vehicle appropriately and safely

Escorted and Assisted customers by implementing Door-to-Door policy

Provided and on-time performance pick-up for clients

Practiced safety instructions per company procedures

Collected money from clients and turned it in with money sheet and the end of each day

Performed pre-inspection of vehicle daily to insure mechanical safety

Executed proper securement of wheelchairs, mobile chairs and walkers

Kept vehicle clean and organized

Participated in monthly safety meetings

Communicated well with dispatchers in order to resolve field issues

Assisted other drivers with challenges if needed

Utilized a Ranger and Map Book to find locations of route

Family Dollar Stores Oxon Hill, MD

Field Specialist 05/11- present

Responsible for providing exceptional customer service while assisting the Store Manager in the daily operation of 13 retail stores

Maintains inventories, store appearance and completes daily paperwork

Executes all duties necessary for the effective and profitable operation of the store

Greets and assists customers in a positive, approachable manner

Answers questions and resolves customer inquiries and concerns

Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store

Assists the Store Manager in loss prevention efforts by maintaining a presence in the store and providing excellent customer service

Make Piece/Peace Washington, DC

Jewelry Designer 01/07-05/08

Responsible for processing cash, credit or check transactions for the company

Continually recognized with promotions of increasing responsibility for outstanding work

Committed to excellence in customer service with quick resolutions of challenges

Handcrafted earrings, necklaces, bracelets and other jewelry

At point of sale, processed customer sales in an accurate, friendly, and professional manner through the efficient operation of a cash register

Trained children and adult students on how to make and market jewelry

Actively participated in all programs and procedures that could drive sales

The Virginia Department of Transportation Smart Traffic Center Washington, DC

Traffic Controller/Dispatcher 10/00-01/05

Monitored I-395, I-95, I-495 and I-66 by view of cameras

Assisted police and highway patrollers with roadway incidents

Displayed message signs to warn motorist about roadway conditions

Executed Woodrow Wilson Bridge openings

University of the District of Columbia Washington, DC

Studio Art/Graphic Design 09/98-05/00

Woodrow Wilson Senior High School Washington, DC

Graduate 1994

CERTIFICATES & TRAINING:

Make Piece/Peace Jewelry Entrepreneurship Washington, DC

& Financial Literacy Program 09/06

Gateway Internet & Web Page Design School Washington, DC

HTML Coding 05/99

Conserve Computer and Office Training Program Washington, DC

Microsoft Office Suites 03/97

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