Arletta Taylor

Project Manager

ac1r2i@r.postjobfree.com 913-***-**** 66104

PROFILE

10+ years' of related experience

Proven experience in management requiring multi-tasking

Project Management leadership experience; Team builder with strong people skills, experienced in creating and maintaining cohesive teams; Demonstrates track record of managing many tasks and project in fast paced environment; Possess general understanding of application technology, functional design, and the development process; Possess general understanding of platform architecture, common integration approaches, security, data relationships, and interface capabilities

Experienced analyzing and applying data to improve processes

Eager to take on the challenge to deliver world class solutions

Strong interpersonal, communications, planning and execution skills; Tough minded with the ability to have an opinion and healthy debate with the executive team, but maturity to present a unified front once a decision is made.

SKILLS

Bachelor’s degree Business Administration; a combination of education and work experience

10 years IT project management experience; Proficiency in the use of project management methodologies (including Agile) and tools, resource management practices and change management techniques; Demonstrates success leading complex IT initiatives in a matrix organization

Self-starter with a strong sense of ownership and good follow through skills, who displays a passion to test and deliver high great service

Strong customer focus; impeccable integrity and ethical standards, Excellent communication (written and verbal), collaboration and negotiation skills at multiple levels of a organization

Excellent interpersonal skills, able to promote a team environment; Excellent time management skills and the ability to perform under pressure; Experienced handling conflict, difficult situations, and urgent issues in a professional manner

WORK EXPERIENCE

Sprint Connect LLC (Sprint Campus – Overland Park, KS 8/2016 – 5/2017

Project Manager (Business Change and Retail Operations)

New Mobile Retail Store JV with Sprint and Dixons Carphone (UK)

Agile environment; work directly with PMO Manager

Responsible for all aspects of various projects of a moderately complex nature and provide single point of contact for those projects

Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of projects

Familiar with project objectives, as well as the role and function of each team member to effectively coordinate the activities of the team

Communicated with other Project and functional managers regarding status of specific projects

Worked with 3rd party service providers; develop strong SLA based relationship, monitor performance and align to contract

Coordinated with store opening teams for retail store roll out is consistent across all markets and seek feedback to improve

SmartSource Technical Staffing Solutions 11/2015 – 8/2016

Senior Technical Support Specialist – (Contractor – as needed)

Evaluated system potential by testing compatibility of new programs with existing programs

Evaluated expansions or enhancements by studying work load and capacity of computer system

Gathered pertinent data; identifies and evaluates options; recommended a course of action

Littler Mendelson Casesmart (Kansas City, MO)6/2015 -11/2015

Operations Project Manager, Global Service Center

Created project plan methodology documents and templates

Utilized advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies; Accountable for results of a major program in terms of cost, direction and people management; Provided guidance on process improvements and recommended changes in alignment with business tactics and strategy for area of responsibility

Planned, managed and monitored operational/tactical activities of Staff

U.S. Census Bureau (Kansas City, MO) 6/2008 – 6/2015

Regional Technician / Field Project Manager

Monitored Census office operations in five Missouri locations, Served as a liaison to 30 Managers; Monitored employee hiring and training; and workflow and work quality; Trained management and staff

Utilized federal procurement practices

Garmin International (Olathe, Kansas) 6/2006 - 6/2008

Software & Product Support Specialist

Determined customers technical needs; answered questions; initiated product repair orders

Sprint Corporation (Overland Park, Kansas) 10/2002 - 6/2006

Program Manager – SABA (LMS) Learning Management System

Managed all aspects of web-based learning management system (i.e. SABA software) used by Sprint’s University of Excellence to schedule software modifications

Project Manager - HRIS (HR Information Services) Technology (Overland Park, KS)

Managed and gathered in-house HR (Human Resources) technology customer requirements from various internal HR (Human Resource) departments for software modification and implementation of various databases

Project Manager – Sprint World Headquarters Campus Project

Managed the building and installation of Campus computer infrastructure

Served as point of contact for employees, vendors and various project Managers

Effectively managed and followed up on issue and risk long; day-to-day maintenance aspects of project plans; maintained multiple program tools such as contact lists, meeting schedules and project schedules.

EDUCATION

University of Saint Mary’s, Leavenworth, KS

Bachelor of Science - Business Administration

Currently pursuing PMP Certification

George Washington University

Master Certificate – Project Management

SOFTWARE

Office 365; SharePoint; PeopleSoft; Skype; Smart Sheet; MyUber Conference; IVR Setup; WebEx; LawCruit; PeopleSoft HRMS; 2010 & 2007 Microsoft Project, 2010 & 2007; 2010 Microsoft Office Suite, Access, Publisher, 2010 Outlook, Open Mail, 2010 Visio, Lotus Notes, Internet Explorer, Java, Oracle, Oracle eBusiness Suite; Citrix, SABA; Microstrategy; Crystal Reports (Version 9), (HP OpenView, DART, EBAC, Wisdom), software testing and scripts for reporting purposes.

SYSTEMS

Familiar with relational database concepts, tools and techniques, Windows and Unix Operating Systems, experience with LAN/WAN protocols such as TCP/IP, DNS, DHCP, SMTP, SNMP, WINS (10 years work experience HP/DEC (Digital Equipment Corporation))

Federal Government: DAPPS (Decennial Applicant, Personnel and Payroll System), FDCA (Field Data Collection Automation), PBOC (Paper-based Operations Control System - quantitative measuring system for returned Census surveys) measuring system for returned census surveys

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