Manager Customer Service
Resume:
Ann Marie Gertz
**** ******* **** *****, **** #**1
Louisville, KY. 40241
ac1r1k@r.postjobfree.com
Objective: I would like to expand my personal career growth while utilizing my skills, attention to detail, sales and managerial experience and through my perseverance would be of great value to your company.
Education:
Western Kentucky University; attended from 1988-1989
University of Louisville; attended from 1989-1990
Sullivan University; attended from 1990-1992 with an Associate’s Degree in Hotel/Restaurant/Mtg.Planning
ADA College; attended 2009-2010 with an Associate’s Degree in Dental Assisting/CPR Certification
Work Experience:
Galt House/Galt House East Hotels & Convention Area; Louisville, KY., June 1992- May 1995
: Manager for organizing all state, national and international conventions, meetings and events (planned all meeting room set ups and needs, audio visual needs and catering for all their meals).
*(1998-2009 My family moved to Oklahoma; due to husband’s job at the time)
Gerlach Family Dentistry; 1995-1997 and 2011-2015
: Dental Office Manager; scheduled appointments, confirming, keeping the schedule full for the day,
Maintained revenue goals, insurance claims, promotional work for office, payroll and recruiting new patients to office.
Ocean Dental of Louisville; 3/2015- current date
Practice & Office Manager; oversee the entire office and report to corporate office out of state, while running the office staff and doctors in an orderly fashion, with great customer and quality service, exceeded previous revenue monthly goals prior to my work here, ordering of all dental and office supplies, insurances, and oversee not only general dentistry, but also oral surgery and special hospital/surgery operations.
Skills:
I am very knowledgeable in Microsoft works, Excel, Softdent, Eaglesoft, managerial skills, very detail oriented, extremely organized, overseeing numerous employees daily, have successfully exceeded set company revenue goals while maintaining quality and excellent customer service.
References:
Available Upon Request
Contact this candidate