Micah Wynn Thompson, PMP

Atlanta, GA

Fayetteville, GA 30215 678-***-**** ac1r0u@r.postjobfree.com http://www.linkedin.com/in/micahthompson SUMMARY OF QUALIFICATIONS

Accomplished business manager with extensive experience ensuring optimum stakeholder satisfaction. Successful in establishing service and business operations strategies while driving corporate profitability. Effective in directing teams and resources of varying size and structure with an established ability to maintain excellent internal and external stakeholder relationships. Experienced in identifying and developing processes and programs to meet corporate goals and optimizing performance requirements. Core competencies:

Program Management P&L Management Service Management

Process Improvement Gap Analysis Change Control Management

Cross-Functional Collaboration Data Stewardship Risk Management EMPLOYMENT HISTORY:

Global Convergence - Engagement Manager (Cisco) – Atlanta, Georgia 4/2016 – 12/2016 Led matrix teams to deliver customized network solutions, data center deployments, and services and methodologies for implementing and supporting high-availability networks for various market clients. Maintained customer satisfaction and delivery assurance while delivering mandated P&L results. Identified and resolved complex business critical issues impacting strategic direction and execution of business objectives. (Clients included Delta, INCOMM, Norfolk Southern, Dick’s Sporting, LKQ...others) Selected Accomplishments:

Managed multi-support facets of $million plus customer (airline/ financial/ commercial) accounts

Procured and directed matrix-staff of technical resources

Coordinated scheduling for multi-phase engagements including R/S, VOIP, WLAN, and data center deployments

Analyzed and provided speciality customer requirements Global Convergence Inc. - Program Manager – Atlanta, Georgia 2/2015 – 4/2016 Functioned as single point-of-contact for major auto parts multi-distribution center refresh and WLAN upgrade project. Additionally, responsible for the WLAN site survey project for a major hospital group. Responsibilities for both $multi-million projects included scheduling, directing/procuring resources (internal, partner, and customer), and controlling budget requirements while managing customer satisfaction. (clients included NAPA and Catholic Hospitals) Selected Accomplishments:

Managed intra-vendor service collaboration

Directed staff of +20 internal and partner resources

Ensured adherence to stringent customer mandated security and process requirements

Implemented logistics requirements for equipment shipments and inventory management Cisco Systems - Business Operations Manager (III & IV) – Atlanta, Georgia 6/2008 – 10/2014 Applied expertise of inter-dependencies between respective processes, programs, and systems to maximize efforts for planning, developing, implementing, and maintaining company goals/objectives. Achieved objectives through application of relevant business controls, resource allocations, and repeatable/standardized support management best practices. Utilized design prototyping, specialty tool identification/provisioning, direct and virtual team management, and ISO 9000 best practices to obtain maximum performance outputs.

Selected Accomplishments:

Managed Data & Metrics virtual global team (staff of +30) with ~$5million budget that delivered consistent visualization collateral to enable run-the-business decision making – including but not limited to Business Objects, Tableau, & Spotfire

Compiled multiple standardized collateral and collaborated with colleagues to deliver analytics that was used for KPI’s and MBO’s (profitability, utilization, customer satisfaction ...etc.) for the company’s ~10,000 service delivery members

Championed continuous improvement of data integrity through coordination of cross-functional group collaboration

(Field Services, Deals Support, IT support, Finance, Sales ... etc.)

Mentored multiple (50+) peers and mid to upper levels of management in the use and benefits of applying the various analytic tools to daily responsibilities as related to the usage of various analytic resources

Completed duties as coordination liaison for cross-functional group initiative/escalations

Managed multiple global (Americas, Europe, Asia, & Australia) cross-functional company initiatives

(rollouts/upgrades) that were affiliated with data integration/management

Served as Lead Data Architect which delivered leadership in the identification of and recommendations for needed enhancements to existing tools

Functioned as approver (gatekeeper) management for resource request access to various management tools/applications

Cisco Systems - Project Manager (II, III, & IV) – Atlanta, Georgia 2001 – 2008 Scoped and managed the delivery of contracted service deliverables for multiple Cisco customers. Accountable for all stages of project delivery, starting from scoping, planning, implementation, and operations. Responsible for delivering projects on time and within budget. Initiated change order management whenever necessary. (clients included CHOA, Southen Company, Home Depot, BCBS Florida,.. others)

Selected Accomplishments:

o Managed multiple multi-million $transaction/subscription projects o Continually targeted as lead to services liaison to interface with global cross-functional initiatives o Routinely engaged in tactical operations issues and escalation/critical management o Drove the acceptance and utilization of software tool (Business Objects) to more efficiently manage performance impact/reporting

o Appointed as internal ISO 9000 auditor for the delivery services group ADDITIONAL RELEVANT EXPERIENCE

RACAL DATACOM - District Service Manager – Atlanta, Georgia, Responsibilities included the management of 20+ Field Service Engineers that maintained the support operations of data communications products. Accountability included the management of profitability performance and customer satisfaction for the customer base within the geographical area. Major clients included: North Carolina National Bank (now Bank of America), Carolina Power & Light, Center for Disease Control, Shaw Industries, and various US government organizations. RACAL MILGO - Field Engineer – El Paso, Texas / Washington, DC Repaired and installed datacom equipment for major clients including American Airlines, Texas State Police, Navy Fed Credit Union, and multiple US government agencies (including service at White House & Pentagon.) Equipment: Modems, T-1 channel banks, T-1 and fiber multiplexers, DSU/CSU and network management systems. EDUCATION

Master’s Certificate in Project Management 6/2005

George Washington School of Business – Washington DC - Project Manager Professional – PMP# 314283 Bachelor of Science Business Administration – Minor in Leadership, Summa cum Laude 5/2001 Shorter University – Rome, GA

Associate Electronic Technology – 6/1981

West Virginia College of Technology – Charleston, WV Micah W. Thompson ac1r0u@r.postjobfree.com http://www.linkedin.com/in/micahthompson

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