Wilfred J Torres

**** **** ***** ** * Monroe, NC 704-***-****

Objective: I am seeking a position that will be both challenging and rewarding while utilizing my many skills to help my employer reach goals.

Bilingual: I am able to speak and read both English and Spanish. Experience:

March 2011 - Present

The Home Depot Charlotte, NC

Title: Bilingual Pro Desk Cashier

Duties include: provide excellent customer service, work with contractors to build rapport and meet their needs, cashier duties, handling all types of payments, working in with customers to apply for store credit cards. Received multiple rewards for meeting goals, exceeding numbers and excellent customer service. September 6, 2010 – March 2011

Joseph A. Bank Charlotte, NC

Title: Sales & Cashier

Duties include: assisting customers with every aspect of their needs, from helping them decide what they need, entering customer information & sales information into the computer system, checking them out and building a rapport with customers to ensure repeat business and loyalty February 26, 2009 – November 2009

Discount Tire Monroe, NC

Title: Tire Technician

Duties Include: provide excellent customer service, resolve issues, sell tires and rims, change and install tires and wheels on all types of vehicles, inventory control, rotate & balance and translate for Spanish speaking customers. August 2009 – January 2010 & August 2010 – September 2010 Shutterfly Charlotte, NC

Title: Temporary Press Operator

Duties Include: work during peak season to maintain press machines, clean machine, insert proper paper into machine for the print jobs, watch to make sure machine was running properly and jobs were printing correctly. December 14, 2007 – February 13, 2009

Sprint Charlotte, NC

Title: Customer Care Specialist

Duties Include: provide excellent customer service, explain customer bills, resolve customer issues, change plans and devices on accounts, advise on products according to customer needs and wants, process payments July 2, 2007 – Nov 30, 2007

Hendrick Chevrolet Cadillac of Monroe Monroe, NC

Title: Sales Consultant

Duties include: providing excellent customer service to customers coming into the dealership, selling vehicles, help customers fill out applications for credit, handling sensitive personal customer information. March 19, 1998 – July 2, 2007

Macy’s / Hecht’s Pineville, NC

Title: Sales Associate and Department Manager Men’s Suits Duties include: assisting customers with every aspect of their wardrobe, building a rapport with customers, stocking, inventory, pricing, scheduling, training new associates, manage associates to meet store goals and maintain team atmosphere, cash customers out using multiple payment methods. Education:

Life Christian University of Union County Monroe, NC Completed Associates of Arts Degree

Scheduled to Complete BA in May 2017

Rhema Bible Training Center Broken Arrow, OK

Graduated with 2 year Certificate of Completion

This was an intensive and consistent training in history, biblical studies, administration and leadership. The two years spent at Rhema instilled great people and leadership skills in me which are beneficial in my employment and all aspects of my life.

References:

Professional & Personal References available upon request.

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