Candice L Strong

*** ********* ***

Telford, PA *8969-1961

Phone: 215-***-****

E-mail: ac1qy6@r.postjobfree.com

Experienced Customer Service Representative, Dispatcher

Seeking to utilize my skills and experience to obtain new employment. I strive to learn new skills to enrich and advance my career.

WORK EXPERIENCE

February 2016 to January 2017 - Customer Service

Nutrisystem, 600 Office Center Dr., Fort Washington, PA 19034

215-***-**** - Full Time Position

High call volume Inbound call center.

Assisted customers with ordering, missing items, exchanges, edits, next orders, returns, adjust next order date, provided FedEx return label via email or US post.

Transferred escalated issues to management team.

October 2015 to November 2015 Customer Service

Philidor RX Services-Through Aerotek Professional Services,400 Horsham Rd.,

Suite 108, Horsham, PA 19044

Temp/Full Time position

Inbound calls for initial/refill order for prescription medications.

Obtained needed patient information using HIPPA guidelines.

June 2011 to October 2015 Dispatcher / Customer service / Call Center

Mobilex USA, 101 Rock Road, Horsham, PA 19044

800-***-**** Full Time Position

Placed new orders for x-rays and ultrasounds.

Promoted to Dispatch of mobile x-ray technologists Northern NJ Territory.

Tracked technologists using Teletrak program.

Adjusted for STAT orders.

Called customers with delays, rescheduling and case results

Sept 2010 to May 2011 CUSTOMER SERVICE / TRIAGE

Draeger Medical, 3135 Quarry Road, Telford, PA 18969

800-***-**** Full time/Temp position

Placed orders for consumable products using SAP software via phone and fax.

Assist in pricing request including creating quotes.

Entered return request for products.

Obtained information for technical support calls, repair dispatch requests, customer parts orders and parts orders for Technical Service Representatives.

Corresponded with customers with requested information via fax, phone, email, PDF file attachments.

March 2007 to Aug 2009 CUSTOMER RESPONSE REPRESENTATIVE/CALL CENTER

Iron Mountain Records Management,1000 Campus Dr., Collegeville, PA 19426

610-***-**** - Full time position

Inbound calls- customer orders in accordance with account applied securities.

Answer customer inquiries on orders placed and inventory histories.

Corresponded to the appropriate markets throughout the US and Canada.

June 1993 to June 2006 TELECOMMUNICATOR/911

County of Montgomery Emergency Dispatch Services, 50 Eagleville Rd, Eagleville, PA 19403-1425

610-***-**** - Full time position

Inbound 911 and non-emergency calls from the public.

Using the CAD, I dispatched police units, kept track of the officer’s movements and processed their requests while monitoring other radio traffic and coordinated with coworkers as necessary.

Became a trainer for Call taker/Radio Dispatch/NCIC/CLEAN positions.

Learned EMS Dispatch with minimal training to fill position when needed by management

EDUCATION

10 months Bucks County Community College, Newtown, PA

GED, studied Computer Science/Liberal Arts

CERTIFICATIONS

SCHOOL VIOLENCE/LESSONS LEARNED from PSTC

Completed an 8-hour course of continued professional training for

public safety employees

PUBLIC SAFETY TELECOMMUNICATOR 1 from APCO

Completed the 40-hour basic course for Public Safety Telecommunicator

EMERGENCY MEDICAL DISPATCH from APCO

32-hour Basic Emergency Medical Dispatch Training Program

HOMELAND SECURITY for 9-1-1 Professionals from PSTC

8-hour course of continued professional training for public safety employees

CLEAN/NCIC CERTIFIED

SKILLS, QUALIFICATIONS, AND ACHIEVEMENTS

Over 20 years in customer service with extensive high-volume call center, order processing, inventory research, account applied security and first party resolution practices, automatic dialers and several task specific computer programs, Microsoft Office and Outlook. 13 years in 911 communications.

Promoted to a trainer for 911 call taking, Police radio dispatch.

Proficient in the SCOPE/NCIC terminal and trained at this position.

Asked by my immediate supervisors to assist them during extreme conditions as well as during day to day activities. Monitored the 5 TAC channels when President Bush came into the area. Letters of commendation for my performance and professionalism. With two hours’ notice, learned to dispatch EMS units with minimal training. Filled in as temporary EMS Dispatcher when staffing required.

Prior working experience in Real Estate, warehousing, order picking/packing and manufacturing.

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