Project Manager

Tuan D. Nguyen

***** **** ** *, ******* Way WA **003

Mobile: 206-***-**** Email: ac1qxv@r.postjobfree.com

Career Profile

A Project Manager with 15+ years of experiences in full stack software engineer, and project management with a track record of on-time project delivery that elicits client satisfaction. Proven skills include: client engagement, requirement definition and analysis, solution conceptualization, scope clarification, design, implementation, quality assurance.

Summary of Qualifications

Project Management

Business Analyst

Cloud Services

Software Engineering

Agile development

Product Support

System Integration

Software Quality Assurance

Proficiency in Microsoft Product Suite

Professional Experience

Project Manager, Canada Post Corp., Vancouver, British Columbia Sept 2013 - Present

Established stakeholder interest, support and acceptance for the project

Assessed and streamlined internal processes to improve operational efficiency

Solicit business requirements from project sponsors and stakeholders to create project deliverables

Manage the design, development and implementation of the project

Developed technical solutions to improve productivity, competitiveness and profitability

Coordinate with resource managers to plan and forecast resources

Facilitate with the team in the definition and documentation of system functional specifications

Managed scope, schedule, and budget changes according to defined change control procedures

Bridge the gap between management objectives and technology to ensure project success

Coordinating with the project sponsor, internal resources, vendors

Manage the full lifecycle of a project from design, development and implementation to deployment

Update and maintained the project work breakdown structure, requirements matrix and stakeholder matrices

Maintained communication between project teams, Subject Matter Experts, Stakeholders, and management

Complete system analysis to streamline and enable efficient use of software and processing

Maintain continuous communication with project sponsors to resolve issues, address changes and identify risks

Corporate with subject matter experts to understand the business needs and to identify technical solutions

Technical Team Lead, Defence Construction Canada, Ottawa, Ontario Feb 2009 - Sept 2013

Drive a product through its entire development cycle, from concept to launch, with a strong focus on details

Coordinate with project sponsors to define requirements, scope, and analyze project risk factors

Developed project charters, project plans, communication plans, risk plans and project schedules

Developed project goals, objectives, milestones, and deliverables

Involved in the coordination and evaluation of employee and/or contractor performance

Developed and maintained national, and regional IT infrastructure

Provides guidance and recommend options to executive level management on complex IM/IT issues

Conducts requirement gathering sessions to help stakeholders define their needs.

Implement Morea to test user's interaction with application and sites, to collect data for further analysis

Drives daily operational aspects of project and scope to ensure quality, requirements and deadlines are met

Developed custom interfaces using wireframes, mockups, and rich prototypes via Axure, and Loop 11

Balances overall business requirements with technology possibilities and cost constraints

Manage the story writing, prioritization, tracking, and acceptance of the product backlog

Prioritize development activities with engineering teams, perform acceptance testing and lead product launches

Technical Consultant, Innovapost Corp, Ottawa, Ontario July 2002 - Feb 2009

Established project schedules and plans; kept management abreast of status

Provided conceptualized enterprise solutions in accordance with client defined requirements

Lead, supervise, and mentor team members involved in the development and testing of solutions

Provided rapid diagnosis and resolution of issues while adhering to Service Level Agreement timeframes

Designed and developed web services to synchronize profiles from SAP CRM using Spring and JCO

Developed web service to synchronize accounts and profiles between LDAP and SAP CRM.

Implemented SSO web service to talk to Sun Identity Manager and Sun Access Manager.

Developed custom monitoring tools to protect the safety, integrity, and privacy of user data.

Established development lab to decrease dependence on 3rd party and reduce down time

Configure WebLogic JMS server to improve performance and maintain high availability

Led migration from WebLogic 7 to 8 and reconfigured the use of JMS and JDBC

Installed, configured, and deployed WebLogic in a cluster environment

Validate test results with development team, then verify requirements with project sponsors

Analyze bugs and, implement fixes to address in accordance with service level

Implemented end-to-end configuration management solution

Configured UNIX environments with regular backups to enhance development processes

Operational 3rd level support to identify issues such as application failure, capacity, and performance

Maintain detailed weekly and monthly metrics for support, SLA performance, system update, and cluster performance metrics

Ensured all Unix systems software, patches, service packs, and bug fixes and SSL certificates were up to date.

Deployed development tools such CruiseControl, Maven, CVS, Ant and Subversion

Participate in unit testing, integration testing, system testing, acceptance testing, and automated test

Implemented IBM Tivoli Monitoring to monitor the performance and availability of distributed OS and applications

Create, and update technical support documentation

Education

University Of Manitoba - Bachelor of Science in Computer Science, Major in Software Engineering

Professional Training

ITIL Foundation (2011)

Project Management (PRINCE-2010)

Business Analysis (2009)

Basic Quality & Management Planning (2006)

Project Estimating and Scheduling (2005)

Project Management (2004)

Effective Presentation (2003)

Coaching and Mentoring (2002)

Team Leadership (2001)

Proficient with Office Applications (Word, Outlook, Excel, OneNote, Visio, Project, and SharePoint)

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