Customer Service Administrative Assistant

Janet L. Monroe

773-***-**** ac1qwh@r.postjobfree.com

DYNAMIC ADMINISTRATIVE and OPERATIONS SUPPORT PROFESSIONAL Dedicated Administrative and Operations Support Professional with extensive experience providing administrative and operational support to all levels of management and customers. Proactive and independent thinker with ability to prioritize, and provide outstanding customer service. Proven success utilizing strong organizational and time management skills to accomplish simple to complex assignments and tasks including high volume data entry, filing, report generation, research and transcription. Committed to delivering high quality results. Known for being detail oriented and working well under pressure

PROFESSIONAL WORK EXPERIENCE

AMBULATORY MANAGEMENT SOLUTIONS (AMS)/MOBILE ANESTHESIOLOGISTS, Chicago, IL Administrative Assistant - 6/2012 – 1/2017

• Performed all credentialing and file maintenance for over 200 physicians and extraneous medical staff members at facilities where AMS staff are assigned

• Coordinated and dispersed the appropriate information regarding licensure, malpractice insurance and loss histories, verified approved procedures and background information, etc. to the billing department, clinical staff, and administrators throughout the company

• Requested verification of accepted and approved privileges from those hospitals where providers have been granted to be allowed to perform procedures requested

• Perform and process queries and verifications upon initial credentialing and re- credentialing every three years

• Obtained current certificates of insurance on all healthcare providers

• Ran/requested verification of educational credentials for all providers that are not MDs

• Entered all new contacts, medical staff offices and insurance companies in Outlook contacts system

• Assisted in the training of additional staff on the credentialing process, and provided administrative and operational support to Chicago office administrative and AMS field staff, as necessary

• Provided key data and information for entry into new companywide credentialing software PETSMART, Chicago, Illinois 1/2010 - 6/2012

Supervisor

• Trained and managed a staff of 10 to 15 in a dog and cat boarding facility

• Provided customer service at the front desk. Addressed simple to complex customer concerns and inquiries. Helped resolve customer service issues

• Managed and administered proper medication for boarders, approximately 20 to 40 per week ANIMAL ARK VETERINARY CLINIC, Chicago, Illinois 10/2007 – 1/2010 Veterinary Technician

• Acquired in-take information/client history on behalf of Veterinarian

• Assisted in all aspects of veterinary care and procedures including assisting in dental and surgical procedures, (i.e., laryngal and venous intubation), patient monitoring and requisite support

• Provided animal discharge instructions and support to customers OTHER WORK EXPERIENCE

DUO-AIRE, Inc., Kalamazoo, MI 03/2000 - 05/2004

Regional Sales Manager

N.W.L. CONTROL SYSTEMS, Kalamazoo, MI 03/1985 - 08/1989 Qualify Assurance Planning and Engineering Engineer EDUCATION

Western Michigan University, Kalamazoo, MI Engineering/Business Course Study

Kalamazoo Valley Community College, Kalamazoo, MI Psychology/Business Course Study

Contact this candidate