Customer Service Information Technology

Reginald Smith

**** *** ** **

Washington, DC ***10

Cell: 202-***-****

ac1qug@r.postjobfree.com

Seeking Information Technology Position

- Plan and implement networks using hubs, routers, switches and other networking hardware and software

- Install, configure, administer, and troubleshoot Windows server and operating systems

- Excellent critical thinking, analytical, research, problem solving, organizational, and communications skills

Education

North Carolina Agricultural and Technical State University – Greensboro, NC

B.S. in Engineering Physics (May 2009)

Certification:

Cisco Certified Network Associate (CCNA) March 26th 2013

Comptia Network+ January 15th 2013

Technology Summary

Systems: Windows 8, 7, Vista, XP, Mac

Languages: Visual Basic, SQL, JAVA, C++, Paw++

Software: Track-IT, Cisco Packet Tracer, MS Office, MS Word, MS Excel, MS PowerPoint, MS Access, Mat lab, Mathematica, Maple, Solid Works, AutoCAD, V-python, PERL, SPSS

Experience

Westat – Rockville, MD

Database Environmental Scanner (January 2016 – February 2017): Examine different university websites to identify relevant programs under specific disciplines, thoroughly record information found, including program title; faculty member names, contact information and academic credentials; and faculty URLs in a excel template, overall help contribute to a database that will be used to reach out to individuals who can participate in the Health Policy Research Scholars program at John Hopkins.

Help Desk Agent (May 2015 – December 2015): Research and resolve caller inquiries by utilizing established procedures, user manuals, policies, accessing on-line applications, or interacting with internal and external support groups, Escalate issues within the defined standards. Log and track calls received using a Windows7 and/or XP desktop system running a web-based ticketing system. Provide customer service skills and experience with troubleshooting leased line problems.

Sun Print Management - Holiday, FL.

(Virginia Hospital Center, Arlington, VA)

Printer Technician (April 2014 - July 2014): Respond to customer request for service and/or supplies within allotted time (paper jams, toner replacement, color calibration, paper tray refills, etc.), Installation, move and removal of copiers, printers and fax equipment, Contact equipment providers for service as necessary, Order supplies and keep track of inventory, Maintain all logs and reporting documentation; attention to detail, Demonstrate flexibility in satisfying customer demands in a high volume, production environment.

Self-Employed - Washington, D.C.

Computer Technician (May 2009- August 2014): Provided Internal Desktop support and resolved all hardware and software related issues. Installed new hardware (PC's, Printers, Scanners), Installed new software, preformed software upgrades. Maintained existing hardware, PC's tune up, Memory Upgrades, Stop unnecessary services / startup programs. Removed unnecessary software, Updated Antivirus protection software, Schedule disk cleanup / defragmentation.

Jefferson Laboratories – Newport News, VA

Data Analyze (June 2007 – August 2007): Analyzed the cross section of particles going through Hybrid Calorimeter using C++. Configured personal computer for operation on a network domain using TCP/IP. Assist in the installation and/or operation of personal computer.

Data Analyze (June 2006 – August 2006): Monitored the amount of electrons going through each crystal detector. Plotted a double Gauss distribution of the photon beam distribution in each detector using visual studio. Created photon beam profiles using the data from the distributions.

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