Data Entry Insurance

Rahel Ghebresilasie **** Tree Corners Parkway

Norcross, GA

E-mail. ***********@*****.*** 30092

Tel No: 404-***-****

Tel No. 404-***-****

OBJECTIVES:

To obtain full time employment within your organization that would allow me to utilize my skills and opportunity for advancement. November 2011 – Aug 29, 2012: Wells Fargo

Operations Process Department

November 2011 to date: Wells Fargo

Document Management and Operations.

Capturing customer’s signatures within the signature verification systems.

Indexing of customer’s documentation.

Reviewing customer’s documentation within DIPR workflow system.

Knowledge of Hogan and EFW

10 key of data entry experience

Ability to meet deadlines/Dep goals

2009 – April 2010: Dominion of Canada General Insurance Company. Position: Support Service analyst and data entry working from home for business and information

2006 -2009 : Dominion of Canada General Insurance Company. Position: Support service analyst

Duties

Assists in investigating and analysing user needs and system problems, and in defining and developing business requirements to ensure that business area needs are met.

Tests implements and monitors business solutions to ensure that user needs and business requirements are satisfied.

Assists in the development and maintenance of system related documentation, procedural guidelines, or other business area statistical information to facilitate trouble free implementation and adoption of system changes and/or to standardize business area practices.

Provides guidance and technical support, as required to internal/external users to maximize system capabilities, user knowledge, data quality, and process improvements

Performs other duties, as required to ensure that departmental and/or functional needs are met.

2004 -2006: Underwriting Assistant

Duties

Rates, issues and underwrites commercial lines policies and other documents to support regional quality, service, and growth objectives. Requests and develops underwriting information from brokers and other external sources and reviews reports to ensure quality risk selection.

Services an assigned field of brokers in conjunction with Commercial Lines Underwriter(s) to develop relationships in order to achieve planned objectives.

Processes Renewals, Endorsements involving adjustment of premiums for refunds i.e. ( Additional Premium and Return Premiums)

Responds to inquiries and assists in the resolution of customer and broker service issues to meet regional and corporate service objectives.

Performs miscellaneous duties to ensure the efficient operation of the department and regional centre.

2003 – 2004 : Policy Service Clerk

Dominion of Canada General Insurance Company

Duties: Provided timely, professional and efficient service to all customers to meet corporate service objectives by assisting Underwriters and Assistant Underwriters, Filing, Processing the claims reports, typing renewal letters and corresponding with brokers. Organizing underwriter’s paper works. Data entry of customers information in PMS and RTM

2002 – 2003 – Receptionist/ Switchboard Operator

Dominion of Canada General Insurance Company

Duties Answering phone calls on a multiple line switch board, directing clients to the person in the organization that can best deal with their query or need. Typing letters and checking e-mails. Education: Successfully completed High School and London oxford university courses.

Successfully completed 6 CIP courses (Chartered Insurance Principal)

Other Skills: MS word, Excel, Outlook express, knowledge of operation systems such as SQN, Hogan and DIPR.

Performance Skills: Excellent ability to learn, results oriented team player, good organization and planning, excellent spoken and written communication, ability to analyse systems and data.

Good time management, punctual, excellent ability to follow instructions, Positive attitude and eager to take on a new task, works well independently with minimal supervision, excellent to work in a multi task environment.

Languages spoken: English, Tigrigna and Amharic

REFERENCES AVAILABLE UPON REQUEST

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