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Customer Service Quality Control

Location:
Louisville, KY
Posted:
August 09, 2017

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Resume:

RACHEL NICHOLS

Parkview Tower, New Albany, IN ***50 H: 812-***-**** C: 812-***-**** ac1qrl@r.postjobfree.com Enthusiastic educational assistant with a knack for making learning exciting and enjoyable. Motivated by the belief that all children can be successful learners. Have studied Spanish in college and maintained conversational level through career. Specialize in working with exceptional children. Autism, bipolar, ADHD are merely labels that fail to reflect who the child really is--let alone who they will be. Creative lesson planning

Strong written and verbal communicator

Purposeful lesson planning

Self-motivated

Customer Service

Fast Learner

Communication Skills

Positive and encouraging

Kind and empathetic educator

Fast learner

Experiential learning

Excellent Interpersonal Skills

Sharp Problem Solver

Intermittent Filing Clerk, 05/2017 to 07/2017

C. A. R. E. Salem, IN – Salem, IN

Worked directly with filing department to achieve smoother functioning. Document Translation, Bilingual Representative, Quality Control Analyst, 10/2012 to 09/2016 Pregnancy Care Center of Jay Co – Portland, IN

Analyzed usage patterns to understand ways in which customers used company products and services. Information Desk Volunteer, 08/2010 to 03/2012

Jay County Hospital – Portland, IN

Professionally and courteously verified appointment times with patients. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

Adeptly managed a multi-line phone system and pleasantly greeted all patients. Substitute Teacher, 08/2011 to 05/2012

Jay School Corporation – Portland, IN

Instructed up to 30 students individually and in groups. Set up lesson materials, bulletin board displays and demonstrations. Adapted teaching methods and materials to meet students' varying needs and interests. Observed and evaluated students' performance, behavior, social development and physical health. Supervised an average of 50 students in classrooms, halls, cafeterias, schoolyards and on field trips. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.

Encouraged students with special academic interests to fully pursue those subjects. Created and taught engaging math lessons and activities. Created a classroom environment in which children could learn respect for themselves and others. Boosted cultural awareness by incorporating children's literature from cultures around the world. Selected age-appropriate stories and read them aloud during daily story time. Fostered oral language development and critical thinking skills during literary discussions. Bachelor of Arts: English (Psychology minor), 1999 Buena Vista University - Storm Lake, IA

Coursework in Psychology, Communications and English Coursework includes: Speech and Communication, Sociology and Psychology Dean's List in Senior Year

Reading literature (juvenile, YA)

Painting

Creative Writing

EDUCATION

READING JUVENILE LITERATURE, PAINTING, WRITING



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