Customer Service Sales
Resume:
CURRICULUM VITAE
SHOBANDE EBERE TITILAYO
Mobile NO: +971*********
Email: ****************@*****.***
Address: Aminco company accommodation Sharjah, UAE.
Position Applied for: Security Guard
Specialties
I am experienced in customer service relations, front office clerical administration, cash handling, security, sales and logistics. I basically want to obtain the position of a Security Guard where my skills will prove beneficial towards the growth of the organisation.
Education
PGD Supply Chain and Logistics Management, Westford School of Management, UAE, 2014
Bachelors of Science (B.Sc) Mathematics and Economics, University of Benin, Nigeria, 2011
High School Certificate, Ochuks Academy, Nigeria, 2006
Work Experiences
AMINCO SECURITY SERVICES LLC, Dubai
Designation: Front Desk Security Guard
Duration: Jan 2014 till date
Job Role: Customer Service
As a front desk security guard, I have been able to achieve the following responsibilities efficiently and effectively;
Coordinated front desk registration points to ensure orderliness and smooth process
Dealt with clients complaints by giving them solutions
Provided information asked for and directed them to the appropriate department
Attended and solved issues related to service and other general questions or concerns
Ensured peace and order in the premises
Immediately responded to security violations, alarms and other emergency situations
Watched over restricted areas on CCTV and controlled access to such areas
Directed clients on proper exit
Properly documented daily activities and inconsistencies
KES-CHUKS PROPERTIES, Nigeria
Designation: Secretary
Duration: 2011 to 2012
Job Role: Administration (customer service)
As a secretary I was autonomous in the day to day running of the office, with duties including;
Served as the first and major link between clients and the organisation
Responsible for managing incoming and outgoing calls
Preparation of legal official documents and proper documentation of files
Accurate information exchange from the CEO to other staff members
Adequately managed office income and expenditure and prepared financial reports
Carried out corporate research and drew appropriate conclusions to the benefit of the company
Responded and proffered solutions to clients’ complaints and inquiries via calls, emails and in person
Followed up and built a lasting relationship on existing customers and prospective clients which actually brought about increase in sales
Bank transactions such as cash and cheque deposit/withdrawals from bank
Introduced visitors/clients check-in and out
Provided valuable support to the marketing team at all times
FLASH SYMBOL INT'L, Nigeria
Designation: Sales Executive
Duration: 2009
Job Role: Sales
Responsibilities;
Maintained and developed relationships with existing customers in person, via calls and emails
Arranged meetings with potential customers to prospect for new business
Gathered market and customer information via research
Advised existing and prospective customers on forthcoming special promotions
COMPUTER SKILLS
oGood knowledge of Microsoft Word and Excel
oCapable of browsing the internet through different browsers
oEmailing
KEY SKILLS
oCapable of handling the front office desk effectively
oAbility to keep up a top level customer service
oDemonstrated ability to maintain pleasant positive and professional disposition at all times
oPosses good organisational, interpersonal and time management skills
oExcellent written and verbal communication skills
oAbility to perform tasks under pressure
oHonest, trustworthy and observant
oExcellent team player
oStrong work ethics and healthy sense of humour
oHighly motivated, focused and well disciplined
oVery willing and eager to learn new skills
oAbility to function under minimal or no supervision
CERTIFICATIONS
CERTIFICATE OF NATIONAL SERVICE, National Youth Service Corps, 2013
Personal Data
Gender: Female
Date of Birth: 13th September 1987
Nationality: Nigerian
Passport No: A04725343
Marital Status: Single
Visa Status: Residence visa
Languages: English (written and spoken)
Arabic (Basic knowledge)
Interests
oReading, travelling and surfing the net
oCareer development, continuous improvement and meeting people.
Contact this candidate