Active Directory Manager

SHAUN WILLIAMS

*** ***** ******, **********, ** *7901

Home: 570-***-**** • Cell: 570-***-****

*******@*****.***

SUMMARY

Service focused Network/Systems Administrator with 12+ years experience. Proven skills in Network Administration, Server Administration, and VMWare. Adept at researching and implementing successful hardware and software platform installations.

HIGHLIGHTS

Manage and Deploy Server 2003, 2008, and 2012 Microsoft SQL Server 2008, 2012, 2014

Networking (Cisco, HP, VLANs, CAT5, Fiber) MAC OS

Manage and Deploy VMware Servers Active Directory

Backups (Symantec, Snapshot technologies, NDMP) SAN Management (NetApp)

Manage and Deploy Microsoft Exchange Server NAS (Dell, Quantum, MD3000)

2007 and 2010 Email Archiving

Phone Systems Citrix (Provisioning, XenServer, XenApp)

Exceptional troubleshooter Desktop and Laptop Expert

ACCOMPLISHMENTS

Manage network connectivity to over 100 remote locations and 1400 employees

Designed and installed a new Data Center with efficient LED lighting, hot and cold aisles, and in-row cooling.

Install and configure high availability systems for Internet connectivity of two DS3 circuits.

Successful email archive conversion and implementation of Mimecast on Exchange Servers with 10+ years archive data.

Create efficient and reliable retention policies and procedures.

Design and manage a backup solution to handle terabytes of data with 20x the previous throughput.

Upgrade and maintain message systems like Microsoft Exchange and Lync.

Stayed on-site during Hurricane Sandy to maintain systems and coordinate disaster recovery.

Maintained system availability of over 99.9% during the past 6+ years.

EXPERIENCE

PHEAA

Harrisburg, PA

Tier II Support Analyst 12/2016 - Present

Lotus Notes Administration

Manage and Install software packages based on user Job Role

Administer and deploy CA IT Asset Manager Package

LAN/WAN/VPN connectivity

Active Directory Administration

Trend Micro Full Disk Encryption

Trend Micro Office Scan protection software

IBM DB2 Troubleshooting and Maintenance

Dell and Lenovo Workstation management and deployment

EMPIRE EDUCATION GROUP

Pottsville, PA

Manager – Network Operations 05/2004 - 7/2016

Manage and Deploy Servers (Server 2003, 2008, 2012, VMware, Exchange, Sharepoint, SQL, FAX)

Active Directory Administration

Manage Enterprise Network (Cisco, HP, VLANs, DNS, Firewall, CAT5 and Fiber Install)

NAS and SAN Management (Netapp, Dell)

Exchange Server 2007, 2010

IT Hardware and Software Budgets

Draft and Implement IT Policies and Procedures

VMWare Installation and Administration

Hardware and Software installation and troubleshooting

BLACKROCK COMPUTERS

Tamaqua, PA

Help Desk Technician 03/2003 - 05/2004

Build and repair PCs

Virus removal

Support Commercial/Business Servers and Networks

EARTHLINK INC

Harrisburg, PA

Support Technician 08/2000 - 03/2003

Phone support for Internet connectivity issues on both Windows and Mac OS

Home Network implementation and support

Electronic support via Chat and Email

EDUCATION

Schuylkill Institute of Business and Technology, Pottsville, PA, United States

Associates Degree in Specialized Technology

Received Director's Award for graduating with a 4.0 GPA and attendance of 90% or higher

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