NASHANDA S. MOORE

*** ******** **** *. #****

Dayton, OH 45405

ac1qc4@r.postjobfree.com

937-***-****

SUMMARY

** ***** ** ********** ** providing support to mid and executive level management; analyzing and interpreting data ensuring the highest level of quality with meticulous attention to detail and accuracy; extensive experience and knowledge in data management, invoice and statement processing, billing and credit transactions while understanding the operational reporting requirements to positively impact operational effectiveness; proven project management and leadership skills, including the ability to gather clear business requirements, and translate strategy into results with advance computer skills.

AREAS OF EXPERIENCE

PROFESSIONAL EXPERIENCE

Project CURE, Inc. – Dayton, OH

Outpatient Administrative Assistant April 2015-current

Assist with preparation of agency trainings on PowerPoint.

Analytical - Collects and researches data

Problem Solving - Identifies and resolves problems by gathering and analyzing information skillfully; develops alternative solutions when necessary

Project Management - Develops and coordinates project plans; assist in drafting agency policy and procedures in compliance with state and county regulations and assist with preparation of agency trainings

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs and solicits customer feedback to improve service

Interpersonal Skills - Focuses on solving conflict resolution - with a strong emphasis on maintaining confidentiality

Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills; strong ability to communicate technical concepts to those with less technical acumen; serves as Liaison to Montgomery County Job and Family Services, Children Services and Parole Officers; writes clearly and informatively - including the ability to edit work for spelling and grammar

Quality Management - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness

● Executive level support ● Articulate and well spoken

● Microsoft Office proficient ● Strong problem solver

● Database management ● Executive level support

● Meeting and travel planning

Cost Consciousness - Works within approved budget; develops and implements cost saving measures

Organizational Support – Enforces Chain of Organization Command; completes administrative tasks correctly and on time; supports organization's goals and values

Serve on Quality Assurance and Quality Improvement consumer chart review team for audit preparation

Assist in Outpatient new hire orientation process, review resumes of potential candidates and coordinate scheduling of interviews

getBOLDgetBODIED LLC – Trotwood, OH

Owner & CPT January 2008-current

● Cost Analysis, Program Development, Marketing and Public Relations

● Compile database and statistical reports

● Execute programs designed to effectively and safely produce projected results

● Create all correspondence and timely follow up on action items

● Maintain company filing system.

CareSource Management Group – Dayton, OH

Senior Administrative Assistant 2005 to 2008

● Provided administrative support to 2 VPs. the VP of Operations, Manager of Enrollment, and VP of Performance Improvement

● Expedited written communications for the VP of Human Resources and the Human Resources and Learning & Performance Department in a timely manner to include: drafting, typing, and mailing/distribution of a variety of documents (e.g. letters, memorandums, minutes, and reports); reviews composition, spelling and grammar on a regular basis

Coordinated daily schedule and activities of company management staff

● Scheduled and updated calendars for interviews of prospective employees

● Arranged air travel, hotel accommodations and car rentals two departments totaling 15 people, as well as for prospective employees

Prepared new hire offer letters and Personnel Action Forms

Maintained requisitions in corporate database

● Added new hire benefits to ADP (Benefit/Payroll System) Northland Village Apartments – Dayton, OH

Assistant Property Manager 2001 to 2005

● Managed and trained front office personnel totaling seven employees on housing regulations set forth by HUD and NAHMA

● Liaison between clients and senior management

● Audited files on 500 affordable housing units

● Managed day to day operations including rent collections, deposit summaries, daily bank deposits, and operating system entry review

● Developed marketing plans designed to increase retention marketing and daily apartment leasing, resulting in a 25% decrease in vacancies

● Responsible for payroll processing and inventory control

● Responsible for credit and criminal background checks on all applicant. Goodwill Industries – Dayton, OH

Administrative Assistant 2000 to 2001

● Administrative Support to the Executive Director of Commercial Services.

● Hired staff for Commercial Services, which consisted of screening, selection, and hiring of direct labor employees for a total of six contracts (private and government).

● Maintained an effective corporate filing system for the entire division including payroll and other regulatory and government funding documentation. Central State University – Xenia, OH

Financial Aide Secretary 1999 to 2000

● Administrative Support to the Executive Staff.

● Compiled database and statistical reports for the Director of Financial Aide.

● Input student aid information in database for financial aid packaging.

● Maintained correspondence filing system for the Financial Aid Office. O.P. Resources Plus/W.P.A.F.B/D.O.E – Dayton, OH

Administrative Assistant 1995 to 1999

• Contracted to support high and mid-level management through personal document management, calendar organization and collateral preparation for meetings.

• Created and maintained filing system for D.O.E. Travel Department

• Administrative Assistant to WPAFB Logistics Department. EDUCATION

University of Phoenix

Business Management

Sinclair Community College

Dayton, OH

Business Management

United States Air Force

Certificate, Records Management

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