Project Document Control

George Glover

**** ******* ***** **, ****, TX ***49 713-***-**** *********@*****.***

PROGRAM LEAD & DOCUMENT CONTROL MANAGEMENT

Over Twenty Two years of experience in Project Management, Document Control, QA/QC Inspection and Business Development. Expert in the design and delivery of cost-effective, high-performance technology solutions in support of rapid transportation project growth with budget responsibilities up to $1.3 billion annually.

Skilled in all phases project life cycle, from initial feasibility analysis and conceptual design through implementation and enhancement. Effective at building culturally diverse team-centered operating units, with excellent business process and strategy development skills. Customer- centered with ability to initiate profitable alliances with global vendors and suppliers.

Core Knowledge & Skill Areas Include:

Product Development Launch

Project Management / Change Management

Client Relationship Management

Complex Product Planning / Execution

Market Assessment & Research

Record and Information Management

Productivity and Process Improvement

Team Training, Mentoring & Evaluation

Technology-Business Analysis & Synergy

Project Lifecycle Coordination & Management

Statistical Analysis & Implementation

PROFESSIONAL EXPERIENCE

United States Postal Services San Antonio, Texas (May 2016- Present)

Project Document Control Lead / CITY CARRIER ASSISTANT 1

DUTIES AND RESPONSIBILITIES

Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required.

Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another

carrier along an established route. Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.

Handles undeliverable mail in accordance with established procedures.

Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.

Uses portable electronic scanner as instructed.

Delivers and collects charges on customs, postage-due, and C.O.D. mail matter. Delivers and obtains receipts for

registered and certain insured mail. Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery receipts taken.

Deposits in the post office mail collected on the route upon returning from the route.

Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.

Furnishes customers with postal information and provides change of address cards and other postal forms as needed.

Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.

Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned.

Works professionally with other employees in the office.

May as a CCA, perform clerical duties and be required to pass examinations on scheme of city primary distribution.

In addition, may perform any of the following duties: check hotels and other establishments to ensure that mail for

residents undeliverable as addressed is not improperly held; deliver stamps or other paper supplies to contract or classified stations and other designated delivery points; serves at carriers' delivery window; receive and register where practical, all letters and packages of first-class matter properly offered for registration; case mail and make deliveries on other routes as assigned.

Pentair Control Valves Houston, Texas (February 2016-May 2016)

Document Management Assistant/Quality Assurance

Read, understand and ensure compliance with complex document specifications

Develop professional documentation formats and standardize the appearance of all documentation packages to the greatest extent possible

Expedite drawings, certificates and other project documents

Customize drawings, certificates or other project documents

Accurately track individual document submittals as well as status of customer approvals for individual documents using Excel

Provide varied phone and e-mail support to customers in a courteous and timely manner

Manage order requirements concerning documentation and data packages

Investigate and resolve customer issues concerning documentation

Actively participate in value stream mapping and process improvement initiatives

Shell Exploration Houston, Texas (Feb 2013-Dec 2015)

Project Document Control Lead – Eagle Ford - Permian and Deep Water Offshore Project – Vito – BC10

Project Document Control Lead for Eagle Ford - Permian and Deep Water Offshore Project – Vito – BC10

Lead, implement, develop and define procedures and specifications to cover all aspects of the Document Control scope and Record and Information Management within a given Capital Project.

Managed correspondence for projects, supported engineers, and performed data entry.

Supervise the Document Control operation throughout the lifecycle of the Capital Project supporting the execution of the project.

Created and issued transmittals to internal engineers and clients; managed department's filing, organization of files, and distribute of electronic copies.

Create and Mirror Design and Supplier Module in ASSAI Admin for BC10 Phase 3.

Conduct Training for the Document Control staff and the Engineering Staff on BC10 phase 3 both in the Americas and Rio.

Conduct one on one Training with the Doc. Control and Engineering Staff with complex ASSAI Web issues.

Create a CSV. Template on BC10 Phase 3 for ASSAI Bulk up Load.

Communicate and demonstrate leadership and achieves operational excellence in document management.

Maintained Construction packages, Supplier packages and managed project documents in document management system Network and prioritized other process document controllers’ workflow with Record and Information Management.

Maintained project record keeping system (ASSAI - LiveLink), project/system auditing and general knowledge of project execution and deliverables. Ensured that all records management/document practices are performed in accordance with project requirements.

Williams Energy Houston, Texas (May 2012-Feb 2013)

Document Control Project Lead – Gulf Star 1 Topsides

Lead project documentation for Topsides Gulf Star 1.

Managed correspondence for projects, supported engineers, and performed data entry.

Created and issued transmittals to internal engineers and clients; managed department's filing, organization of files, and distribute of electronic copies.

Effectively communicate and demonstrate leadership and achieves operational excellence in document management and Record and Information Management.

Organized Construction packages, Supplier packages and managed project documents in document management system Network and prioritized other process document controllers’ workflow.

Maintained project record keeping system (Williams network - Project Information), project/system auditing and general knowledge of project execution and deliverables. Ensured that all records management/document practices are performed in accordance with project requirements.

Jacobs Engineering Houston, Texas (Aug 2010-May 2012)

Document Control Project Lead – Amtrak

Lead processing documentation for three key clients and over 60 Contracts.

Amtrak ARRA Program: Consists of 60 Contracts with over 300 hundred projects with multiple Work Elements in each project. Manages projects equal to $1.3 billion. Utilize Prolog software in daily operations. Act as Liaison between Requisition Engineers, Contractors, Design Builders, Suppliers and Technical Reviewers.

Streamline workload distribution processes and standardize documentation closeout procedures that are distributed throughout the entire Amtrak Project lifecycle. Effectively communicates and demonstrate leadership and achieves operational excellence in document management and Record and Information Management.

Facilitate small training sessions with Design Builders, Suppliers and Contractors that aligned Team with Amtrak procedures and assist with project risk mitigation, as well as, managed regular project auditing.

George Glover • Page 2 • *********@*****.***

Lead Document Control Management (Nov 2007-Aug 2010)

Crude Expansion Project, Motiva, Port Arthur, Texas

Expansion expected to make Port Arthur Refinery the largest refinery in the United States – $900 million program.

Supervised over 26 units and partnered with project supply management, and client engineering to coordinate documentation work; ensured cost effectiveness of all documentation activities.

Defined and directed requirements and procedures in conjunction with engineering and the client, project document management.

Maintained project record keeping system (JPI - Jacobs Project Information), project/system auditing and general knowledge of project execution and deliverables. Ensured that all records management/document practices are performed in accordance with project requirements.

Organized Construction packages and managed project documents in document management system (JPI) and prioritized other process document controllers’ workflow.

RELATED EXPERIENCE

PAR HTU-5, Shell Motiva, Port Arthur, Texas

Document Control Management (Aug 2007-Nov 2007)

Built fully integrated critical business systems that worked with internal engineers and clients for the mitigation of risk transmittals on JPI database, and processed all engineering through Vendor’s/Supplier documents.

Jacobs Engineering- Houston, Texas (May 2007-Aug 2007)

Document Control Management (POSM PDP, Lyondell)

Established and managed Central Document Control (CDC), which includes issue of control numbers for all documentation. Maintained revision levels for documents, issue document numbers for affected departments. Evaluated and assisted in ISO and plan drawings transmittals.

Document Process Technician (POSM PDP, Lyondell) (May 2006-May 2007)

Served as a technical liaison for needs analysis in order to determine equipment data process and line list equipment.

Reviewed and evaluated technical write-ups. Developed database with search techniques for process files.

Recommended strategies to implement Visio sketches for sales proposals and project reports; tracked P&ID effort through CADD.

BETA tested new programs for prospective clients and inputted data to process department sizing programs such as HTRI. Efforts resulted in improved line sizing, management of relief valves, control valves, and consistency checks between P&IDs and equipment data.

Complete Health Services - Stafford, Texas (Feb 1999-May 2006)

Document Information Processor

Handling escalated calls from disgruntled employees and customers resulting in resolving their problems in a timely manner and ensuring a high level of customer service.

Ashford.com - Houston, Texas (Sep 1994-May 2002)

Quality Assurance Analyst

Created assessment programs for software integration and mapped them against planned milestones. Negotiated vendor contracts and co-chaired a committee that evaluated new software for operational optimization. Developed test plant template for use by QA staff, installed Windows 98 N approximately to 50+ client PCs; and performed ad-hoc testing to verify that software was installed correctly.

Managed correspondence for projects, supported engineers, and performed data entry.

Created and issued transmittals to internal engineers and clients; managed department's filing, organization of files, and distribution of hard copies and electronic copies; Installed PVCS Tracker version 6.5 on test machine.

Performed GUI testing during testing phase of software development life cycle; wrote test plan document; performed load testing on web site integrated systems.

Implemented regression and integration testing using manual test scripts; documented defects and unexpected results found during testing; performed stress, volume, and performance-testing on company system (HTML).

Provided support to users experiencing difficulties accessing front-end company system (HTML).

George Glover • Page 3 • *********@*****.***

ADVANCED COMPUTER SKILLS

Microsoft Office (MS Word, MS Access, MS Excel, MS Project, MS SharePoint, MS InfoPath, Internet Explorer, Outlook Express, PowerPoint), Prolog, JPI, Citrix, eRoom, DOS, VMS, PVCS Tracker, Rational SQA Manager, Robot, HTML, QuickBooks, Firefox, Safari, Sales Genie, Documenum, Micro station, Procurement, Clarity, ASSAI Admin, ASSAI Web, AHA, Bulk Loading, CSV Training, Primavera.

EDUCATION & TRAINING

A.S in Computer Science: Houston Community College, Houston, Texas

Certification: California Maritime Academy, Sea Mechanical Engineering (Shipping)

Training: Computer Programmer, Microsoft Office

References available upon request.

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