Customer Service Microsoft Office

GILBERT ADU-SEFAH, EIT

***** ***** ****** ***** *** 126, Houston, Texas 77077 352-***-**** ac1qb1@r.postjobfree.com

Highly motivated and dedicated person with knowledge in customer relation. Hands on, proactive, cooperative, competitive and goal-oriented person with strong leadership capabilities combined with adeptness in fostering a positive environment conducive to learning. Equipped with strong communication skills and extremely effective in stressful situations. Armed with strong aptitude to work independently, recognized for outstanding time management skills to successfully achieve and exceed project goals and objectives.

Key Strengths and Knowledgeable Areas

Advanced Excel User (pivot tables, data analysis)

Exceptional Customer Relation

Time Management

Office Equipment (PC, printer, fax)

65-70 WPM

Microsoft Office (Word, PowerPoint, Access)

Excellent Communication Skills

Willingness to learn

EXPERIENCE

Tutor (As Needed)

Varsity Tutors LLC, Houston (07/2016 – Present)

Problem Solving : Communication Skills : Motivation : Critical Thinking : Patience

Communicate complex concepts using simple everyday scenarios making it easy for students to understand.

Prepare reports on topics covered each section enabling easy tracking of topics covered.

Motivate students to understand and think critically about topics covered by creating a conducive environment for learning.

Night Auditor

Baymont Inn and Suites, Lubbock (01/2015 – 06/2016)

Problem Solving : Communication Skills : Customer Relation : Report Preparation

Service-centered with a focus on delivering exceptional customer service, resolve guest issues promptly and provide a personal touch to make a lasting impression.

Improved our positive rating on TripAdvisor.com by listening for and/or responding to guest complaints.

Balanced the daily revenue and expense transactions using Wynguest Property Management System.

Increased the overall occupancy rate by 20% by attending to guest needs (such as check-in, checkout, directions, etc.) with a smile. Conducted safety walk around the building to make sure parking lot was safe.

Prepared daily reports and faxed/emailed it to appropriate persons.

Listened for or anticipated and responded to guest complaints.

Data entry into the Wynguest property management system.

EDUCATION

B.Sc. Petroleum Engineering

University of Science and Technology, Ghana

GPA: 3.65/4.0

CERTIFICATIONS

Project Management Simplified, Lynda.com (2016)

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