Technical Support Information Technology

Andy Jason Hale

***** ****** ****

Indianapolis, IN 46236

Home: 317-***-**** ac1q8q@r.postjobfree.com

Professional Summary

I have 15 years’ experience supervising the Electronic Engineering Department for the State of Indiana with the Department of Corrections.

Education

ITT Technical Institute - Indianapolis, IN.

09/1998 - 09/2000

Associates of Applied Science

Electronic Engineering Technology - GPA 3.69/4.0

Work Experience

Self Employed

Author of Turn Away

www.xlibris.com

Pendleton Juvenile Correctional Facility

15 years’ experience with installation, maintenance, and support of the facilities Local Area Network (LAN); including the planning and implementation of network cabling and hardware installation, troubleshooting and repair of hardware and computer systems

Ensure the proper operation of all the facilities security systems

Administer knowledge of functional operation of electronic systems to diagnose cause of malfunction and test electronic hardware using oscilloscope, signal generator, ammeter, and digital volt meter to locate and repair malfunction.

Configuring Cisco routers and hubs

Installation and repair of MATV and CCTV systems.

Multiplexor keypad programming

Inspect installation sites

Technical support and instruction to staff

Monitor deadline progress to meet or exceed deadline

Plan and assess business implications

Liaison between external support agencies

Manage work breakdown structure

Manage project execution to ensure adherence to budget, schedule, and scope.

Assign duties, responsibilities, and scope of authority to project personnel.

Schedule and facilitate meetings related to information technology projects.

Confer with project personnel to identify and resolve problems.

Perform risk assessment to develop response strategies.

Procure parts and maintain inventory and related documentation of computer peripheral equipment, desktops, servers, and networks.

Order replacement parts as needed and keep informed of new products and developments.

Research equipment and component needs, sources, competitive prices, and delivery times to get the most out of the current systems as well as productivity.

Serve as liaison between external support agencies and the business office on the technical aspects of projects.

Plan project stages and assess business implications for each stage.

Monitor progress to assume deadlines, standards, and cost targets are met.

Perform administrative tasks such as maintaining information files and processing paperwork.

Avaya Callpilot Administration. Kept up to date records of extensions of employees and departments. Coordinated support efforts to resolve issues and optimize performance.

Assisted in the switch over from Veremark Call Accounting and Baypoint Voicemail to Avaya.

Enforced all company policies and procedures while maintaining a professional and positive attitude.

Provided telephone support related to networking issues and documented helpdesk requests and resolutions.

Provide technical support and instruction to staff regarding equipment standards, or applicable codes or regulations.

Network management by carrying out routine network maintenance tasks.

Provided technical support for hardware and software issues.

Inspect installation sites and study work orders, building plans, and installation manuals to determine material requirements and installation procedures.

Analyze and evaluate existing network systems including hubs, routers, switches, controllers, multiplexers, and other related equipment.

Perform network maintenance to ensure network operates correctly with minimal interruption.

Installation, troubleshooting, and maintenance of IT infrastructure and headend equipment such as MATV and LAN.

Identify the cause of networking problems using diagnostic testing equipment such as oscilloscope, ammeter, digital volt meter, signal generator, tone and probes, butt set.

Install, maintain, and repair of security systems, alarm devices, following blueprints and building plans.

Tested back up batteries, keypad programming, sirens, and all security features in order to ensure proper function and to diagnose malfunctions of the fire alarm system.

Servers and Workstations Dell, HP

Networking HP

Windows Server 2003

Citrix

Windows and OSX Operating Systems

Solid networking skills including routers,, VPN, switches

Research, test, deploy and maintain company operational utilities.

Desktop support including MAC/PC hardware, business applications, email and printers

Contact this candidate