Customer Service Representative
Resume:
Katrina Angela A. Volentier
** *** ******* ***** ******, Loyola Park Subdivision, Barangka, Marikina City 1803
E-mail address: ac1q8p@r.postjobfree.com
OBJECTIVE
Seeking a position of customer service representative where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities to achieve the corporate goals.
PROFESSIONAL EXPERIENCE
Shawarma and Rice Toppings Express Foodcart (October 2012 – February 2017)
-Store Manager/ Part Owner
w@hs Inc. (Work-At-Home Inc.) (February 2016 – September 2016)
-Special Agent (Inbound non-voice customer service representative)
The Oven Cake Productions (January 2010 – October 2012)
-Entrepreneur
Stream Global Services (formerly eTelecare Global Solutions) (November 2009 – January 2010)
-Customer Service Representative Training (International Gift Card Account)
Ministop Convenience Store, P. Campa Branch (August 2009 – November 2009)
-Store Manager
KEY QUALIFICATIONS, SELECTED SKILLS AND ACCOMPLISHMENTS
Philippine Board of Nursing Licensure Exam Passer (2009)
Strong interpersonal communication skills
Organizational skills and customer service orientation
Adaptability and ability to work under pressure
Efficient member and skilled leader
Demonstrated customer service experience working with a varied range of customer profiles
Hands-on experience of promoting services and products to customers
Knowledgeable in Microsoft and Macintosh applications
Strong multitasking skills and fast learning ability to ensure quick contribution to the customer service team
Filipino: native language
English: fluent (speaking, reading, writing)
EDUCATIONAL BACKGROUND
-University of the East Ramon Magsaysay Memorial Medical Center – College of Nursing (Aurora Boulevard, Quezon City)
Bachelor of Science in Nursing (2005-2009)
-St. Scholastica’s Academy of Marikina (Marikina Heights, Marikina City)
Highschool (2001-2005)
-St. Scholastica’s Academy of Marikina (Marikina Heights, Marikina City)
Gradeschool (1995-2001)
-UP Puso Preschool (San Roque, Marikina City)
Preschool (1992-1995)
SEMINARS ATTENDED
Foodcart Management: Food Handling and Customer Service Training (October 2012)
Heny Sison’s Baking 101 Lifestyle Class (May 2012)
Leadership Training Seminar (Novermber 2008)
Character References:
1.Marissa W. Manela – Ministop Store Franchisee
Robinson’s Convenience Stores Inc.
935 P. Campa Street, Sampaloc, Manila
Mobile# +63-917-***-****
2.Michelle M. Chua – Part Owner/ Business Partner
Shawarma and Rice Toppings Express Foodcart
1542 Birmingham Avenue,
Brookside Hills Subdivision,
Cainta, Rizal
Mobile# +63-922-***-****
Contact this candidate