Customer Service, Data Entry, Loan Registration/Processor

JANICE SLATON

*** ****** ***** *****, ********, GA 30058 © 770-***-**** ac1q8l@r.postjobfree.com

SUMMARY

Over 15 years of experience in the Mortgage industry specializing in servicing Freddie Mac, Fannie Mae, and Morgan Stanley commercial loans/Residential loans. Strong attention to detail and strives to not only meet but exceed productivity goals set forth by management. Works well within an individual or team setting. Ten years working with data entry, 10-key by touch as well as with Microsoft Excel. Strong attention to detail and strives to not only meet but exceed productivity goals set forth by management. Works well within an individual or team setting. Possesses strong communication skills, strong knowledge of data entry within computer databases as well as a strong aptitude for learning new computer applications.

TECHNICAL SKILLS

Microsoft Office Suite (Excel, Outlook, and Word), CVS, CLP, Right Fax, SEDS, Image Explorer

PROFESSIONAL EXPERIENCE

SunTrust (Contract) 07/15 – 03/16

Credit Verification/ Operation Specialist

Scanned incoming documents into computer database for signature, payment, and required information.

Checked documents for authorized signature by using SEDS, Channel Link, or Check image activity.

Processed and completed Medicaid, Medicare, and Social Security Administration requests.

Generated a CVS letter showing type of account, current balance, account opening date, and the amount of overdrafts in the last 12 month period.

Inputted productivity tracking statistics and fee analysis in Excel Spreadsheets.

SunTrust (Contract) 07/15 – 10/15

Assistant Specialist General/ Data Entry Clerk

Scanned and uploaded over 5,000 account documents into IWORK database systems within a three month period.

Pulled all copies from folders and file the original document into correct folders.

Ensured all forms were completed accurately.

Managed source documents and maintained tracking of completion rates.

Utilized 10-key data entry by touch to complete data processing.

BB&T Mortgage (Contract) 12/11 – 11/13

System Worker/ Operations Specialist

Keyed all escrow deposits on the serving system and established escrow details.

Performed detailed, accurate preliminary reviews of loans received for funding.

Communicated promptly with correspondents to obtain corrected and/ or required underwriting and/or closing documents so the loans can be funded as quickly as possible.

Entered and verified the accuracy of individual loan data entered on the Unifi System.

Completed stage updating steps to ensure loans board the servicing systems on time.

Made decisions regarding pending issues and provided support to other team members.

Financial Freedom Acquisitions LLC. 06/04 – 05/11

Loan Registration/ Processor

Set- up reverse mortgage loan submissions 15-25 files daily.

Maintain updated manual of all policies and modifications to the guideline and standard of the company, federal housing program, investors and private mortgage insurer.

Open files (Order credit report and appraisals)

Review insurance policy for formal contract document issued by an insurance company.

Review Flood Cert’s, Special Flood Hazard area abd Title and wit=ring instruction.

Send out verification forms, and conduct regular follow-up with outside source for outstanding documents.

Update Realtor and Loan Officer on the file status

Maintain communication with applicant throughout the processing period.

Assemble and print submission documents, assemble submission file and prepare file for closing department review.

Ensure the accuracy and completeness of all documents and files.

Entered data into proprietary database on a daily basis.

Education

Frederick Douglass High School- HS Diploma

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