Patricia Davis

*** ****** ***** ******

Cherry Hill, NJ 08003

ac1q8b@r.postjobfree.com

Telephone: 908-***-****

Summary: Test management with over fifteen years of progressive QA experience in diversified fields and all phases of SDLC. Invaluable QA support provided to groups such as senior management executives, sales force and technology teams, third party vendors, etc. by coordinating, managing, and leading quality assurance testing efforts. Also a dedicated candidate that manages expectations, is results-oriented, and utilizes strong communication, writing, and analytical skills to execute and complete all projects.

Skills: Testing Tools: HP/ALM Quality Center, Clear Quest; Service Now, Rational Robot; JIRA; OATS (QA testing); RCA (root cause analysis); Other Skills: ORRS; PPM; Wealth Management; Siebel; CRM; SAP; LYNX; Client-Server; Oracle Environments; SQL, TOAD; ASI; EBS/FXT; KEDIT text editor; Telecom experience; Docspace; Documentum

WIN 11, 10, 8, 7, XP, 2000, ME, MS Office 2010, 2003/2007; MS Outlook, Project Mgmt;

Lotus Notes; SDLC methodologies; CM tools, SCM; SharePoint/Livelink/QuickR/STAIRS

Strengths: Communication:

Excellent communication/writing skills in person-to-person, team lead and team liaison settings; great customer service skills

Leadership:

Effective coaching skills to improve and empower associates to excel and achieve

Responsibility:

Self-motivated, high energy professional capable of managing team and multiple projects simultaneously

Organization:

Uses human and capital resources effectively within budget to meet and exceed business goals

SUMMARY OF QUALIFICATIONS

Burlington Stores – Edgewater Park, NJ 12/16 –

QA Developer/Senior QA Tester (EDI Staffing)

Review business and technical documentation; side-by-side work with Developers and additional subject matter experts

Perform detailed Functional and Regression testing; test cases/scenarios creation and execution which improves opportunities for on-time and within budget completion

Detailed Oracle Forms testing for clients projects; ORRS (large scale order management system)

Tools used: TOAD, BCFPLUS; Service Now defect tracking system; DC-MRS Reports testing

Detailed data creation/preparation for clients and vendors; UAT and SIT team assistance

Review and compare data in various data tables which improves client readiness

Define and track quality assurance metrics

Daily Dev-QA team meetings attendee

Parental Caregiver - Cherry Hill, NJ 4/16 – 10/16

Care Plan preparation for a gravely ill parent

Medical needs assessment in conjunction with all required medical and social services professionals

Administer and Monitor all medications

Assist with all basic and detailed needs (e.g. bathing, dressing, grooming, etc.)

Prepared all (specialized needs) meals

Housekeeping and laundry

Internal and external transfer of the patient/parent (from one area, chair or room

Transport (to all medical appointments and activities)

Companionship for an ailing parent

InsPro Technologies – Eddystone, PA 3/15 – 10/15

Sr. QA Analyst – IT Contractor (Kylmar Solutions)

Creation of test plans, test cases, and test execution; involving in-depth research to recreate user scenarios and customers defects; ran batch jobs; also perform other general QA activities

Responsible for coordination with both on and offshore teams; and vendors

COBOL (mainly) & JAVA environment (s) – end-to-end and validation testing responsibilities for major insurance clients (e.g. Aetna, Cigna, Physicians Mutual, etc.); worked directly with PMO to improve processes; client complaints and concerns focus

Performed hands-on testing with client business teams and BAs; side-by-side work with business stakeholders; performed root cause analysis and analyzed large amounts of data

Use of HP ALM Quality Center and Managed Service Desk (defect tracking and SRs); coordinate and manage team defects ;Validation and compliance activities; version control

Worked closely with Developers, Project Managers, Account Executives, and Key Stakeholders

Release Management responsibilities; Customer service/customer support activities

Johnson and Johnson – New Brunswick, NJ 12/14 – 3/15

Database IT Specialist – IT Contractor (Kelly Services)

IT Global Finance Division dedicated team member working for a leading Pharma-Healthcare company.

Train and apply Docspace management practices to all required documentation in the IT department

Review requirements and processes; create and execute test cases; defect tracking and maintaining issues logs; performed RCA; collected and analyzed large amounts of data

Responsible for Unit, QA, and Validation testing of created, reviewed, and modified documents for Key Contacts and other business users in the J&J Docspace system for an EBS Migration project

Coordinate and work on a daily basis with the necessary SMEs and managers

Dodd Frank compliance; SOX, 21 CFR 11

Subaru – Cherry Hill, NJ 9/13 – 7/14

QA Lead/Senior Associate (LiquidHub)

Senior level - QA Lead responsible for managing an offshore team of thirteen QA resources for greater than fifty projects, and dozens of enhancements and break/fixes at a global, automobile manufacturing corporation.

Coordinated all of the work for various workstream teams such as Java, Siebel-CRM, OBIEE, Telematics, and EBS; with thirteen offshore QA resources; also performed direct hands-on testing

Set up a new QA team; stream-lined processes in under budget & time-saving manners; and verified quality in delivered code; assisted during implementation of PMO

Daily side-by-side work with Developers, Business Analysts, UAT team resources, and Project Managers

Responsible for interviewing all offshore QA candidates and new resources

Reviewed and approved timesheets for all offshore QA resources; Testing estimations

Created test plans, test cases, used HP/ALM for requirements, hands-on test execution, defect management; created required IT processes; root cause analysis; worked with large amounts of data; focus on client complaints and concerns; compliance and validation activities

Participated in QA (functional, regression, UAT, validation, etc.) testing of various client applications; which included defects (JIRA) management and test automation with Oracle App Testing Suite (OATS); mobile apps; UI; Web, Waterfall and Agile methodologies, etc.

Reviewed and responded to in a timely manner to ongoing daily on/and offshore communications from multiple resources including the client; internal audits preparation

Created and maintained QA weekly status reports for the client and project managers

Lead weekly QA team meetings and daily calls with an offshore QA lead who worked under my direction; Customer service/customer support activities

Lead weekly and bi-weekly meetings with project leads, client management, and key stakeholders

Monthly LiquidHub and Client Executives Stakeholders meeting attendee

AXA Equitable – Syracuse, NY 8/10 – 3/13

QA Manager/QA Lead CoE Testing Coordinator for all SDLC QA activities who assisted in overall reduction of product quality risks, time-to-market, and total cost of ownership at a global, leading financial protection company which provides life insurance and annuity products.

Worked simultaneously on multiple as well as complex mid to large size Retail, CRM, e-Delivery, Annuity, Life, and Compensation projects; Regulatory compliance; process improvement

Responsibilities included the creation, preparation, and conduction of quality assurance testing reviews, as well as development and execution of test plans and test scripts; status report creation

Management of the entire testing effort from planning to closure for all work streams in the program; Also led UAT team, training, and preparation for “Go Live” production

Overall usage of HP QC/ALM including defect tracking and generation of test metrics; version control; focus on customer complaints and concerns; change management and validation activities

Defined timetables and project plans; analyzed and estimated feasibility, cost and compatibility with other systems; Remedy tool used to log/monitor customer issues; Waterfall & Agile

Led efforts for the implementation of an upgraded Compensation System which benefits thousands of whole life insurance and annuity clients; Managed testing with an on/offshore test team of 10

Performed data feeds, flat files, and data warehouse testing; root cause analysis; effectively handled deadlines and pressure; Handheld devices testing (e.g. mobile phones)

Chair Automated Work Distribution (AWD) meetings; AWD workflow testing; Customer support

Worked directly with business clients, vendors, and internal teams to establish and maintain consistent test methodologies, and resolve testing process issues and defects; Remedy tool used

Assisted with testing additional life insurance projects; internal audits preparation

Possess excellent communication and writing skills thereby allowing for ongoing opportunities to work cross-functionally with various departments; executive/key stakeholders liaison for projects

Company-wide Dodd Frank training; regulatory and compliance involved in all areas of testing

Shire Pharmaceuticals – Wayne, PA 6/10 – 7/10

Sr. QA Tester - IT Contractor (Insight Global)

Performed Senior Level QA testing for a Siebel-CRM, SFA/Sales Pro application

Enabled client to prepare to “go live” ahead of schedule by successfully completing aggressive testing cycles; Adherence to SOX and all regulatory practices in pharma/healthcare industry

Reviewed functional/technical specifications, requirements, change requests, defects (JIRA defect tracking), and traceability matrix; RCA; daily SharePoint usage; compliance/validation activities

Types of detailed testing performed: Functional, Regression, Integration, UAT, Compatibility, Validation, and Smoke; also multiple browsers (e.g. IE, Safari, Firefox) and web testing

Creation and manual execution of test scenarios, test cases/scripts through multiple testing cycles

Daily test team meetings included working with SMEs (release management, development team, architects, etc.) to successfully complete all QA-related activities prior to deployment

Merrill Lynch – Hopewell, NJ 1/08 – 12/09

QA Lead - IT Contractor (TEK Systems)

PMO team member (Client and Account Data department) who effectively identified and reviewed activities and deliverables critical to project quality. Also coordinated testing and defect triage efforts (ClearQuest) for a team of 25 plus engineers and developers.

Daily one-to-one/and group coordination with development teams and release managers improved various testing (e.g. integration, regression, functional, and UAT) cycle-related activities

Led defect triage meetings; HP Quality Center daily usage; WMW testing; Remedy tracking

Coordinated testing activities directly with business and technical team members; performed RCA

Tested multiple browsers (e.g. IE, Google Chrome, Firefox); also web and validation testing

Key attendee for (Business and Technical) management meetings; Project review status meetings; Release Management and Deployment daily testing-checkpoint meetings; data validations

Change request management; customer care and complaints focus; Customer service/support

Direct interaction with business partners and executives on a daily basis to improve processes, on current/upcoming releases, and issues; Prepared COGNOS reports for multiple meetings

Company-wide Dodd Frank training; regulatory and compliance involved in all areas of testing

Merrill Lynch-BOA – Hopewell, NJ

Senior Engineer/QA Lead – IT Contractor (Matlen Silver) Coordinated efforts development and business representatives to identify and prioritize application functionality in the Global Wealth Management (GWM) and Sales Force Automation (SFA)/SalesForce.com/CRM Divisions

Assisted with allocation of testing responsibilities for the Wealth Management workstation utilized by more than 15,000 Financial Advisors in nearly 700 global offices

Introduced and implemented standardized testing processes and QA documentation templates; Provided the QA Team with cost-cutting and time-saving measures

Developed test strategies, test plans, business use cases, test scripts, test reports for manual and automated testing; Hands-on QA testing responsibilities; Dodd Frank compliance; validation testing; also UI and Web testing; verified large amounts of data

Reviewed requirements; change management review; maintained/executed test scripts

Hands-on testing: functional, integration, regression, smoke/sanity, and UAT; RCA

SharePoint documentation/Test Repository; HP Quality Center/Test Director daily usage

Branch 08 for Vista and XP testing; Web-based application testing performed also

Managed multiple, ongoing, and overlapping projects; worked alongside Project Managers involved with PPM (Project Portfolio Management); process improvement

Attended daily/weekly meetings with developers, application managers, and key business partners to discuss upcoming software releases and test cycle results; Change management activities; Customer service/customer support activities

Defect tracking (Rational Clear Quest) responsibilities; business process improvements

Created, updated and ran automated test scripts (Rational Robot) for functional testing of in-house applications; integrated third-party software components; ample manual testing

Led and coordinated test activities (for 4-6 Analysts) to assess impact and production readiness of compliant software releases and hardware products

Applications used include: Software Configuration Management, Project Center, Core Applications and Integration, Project Activities Manager, CRC 2.0

EDS-Towers Perrin – Cherry Hill, NJ 6/07 – 10/07 QA/Information Analyst - Sr. IT Contractor (Momentum)

Coordinated all QA activities associated with defined benefits and pension management responsibilities for high profile Fortune 500 clients-companies; CMMI-level projects.

In-depth, foundational defined benefits training; understanding of company architecture

Develop and review testing strategies, test plans, test scenarios and test data

Create test scripts from test specifications and business requirements; assist with improving QA standards and testing processes; analyze data; Compliance processes

Lead test execution, evaluate results, manage defects, validation activities; provide weekly updates to PMO and senior management; QA work was hands-on; tested web browsers; customer service and customer support activities

Some applications used during test preparation and execution are MS Access databases, SQL, Excel spreadsheets, KEDIT for Windows (text editor), and Database (DBM) Module (provides browser-local relational data storage for JavaScript web applications)

Training newest project team members ; HP Quality Center defect tool used

Merck Pharmaceuticals – West Point, PA 1/07 – 5/07 Sr. Testing Analyst - IT Consultant (Software Methods)

Invaluable QA support was provided for Sales Force Efficiency (CRM) efforts relative to Quest and Insight applications for UAT projects.

Creation, maintenance and in-depth testing of scenarios/test scripts

Performed SLC activities and testing in the following areas: User Acceptance Testing (primarily), system, and regression; Hands-on QA testing and validation responsibilities

Mercury (HP) Quality Center defect tool usage for UAT activities; RCA and analyze data

Management and tracking of defects with Clear Quest; change management activities

Weekly Team Meetings Member; Key Lessons-Learned Team Member

Daily side-by-side work with subject matter experts for Requirements, Data, Development, and Deployment Teams; focus on clients complaints and concerns

Regulatory and compliance practices; SOX; 21 CFR 11

Johnson & Johnson - Global Pharmaceutical Shared Services – Raritan, NJ 1/02 – 9/06

Sr. Analyst Lynx/SAP Global COE

GOC Dashboard SAP Projects lead who:

Coordinated high-level projects for J&J Global Executives

Involved with an SAP archiving initiative for Lynx Centers of Excellence teams

Project/QA Lead – managed 4-6 team members per project

Led end-to-end testing (manual and Mercury HP Quality Center) efforts and application support responsibilities; gathered requirements; Complete hands-on QA testing responsibilities; including overall UAT testing and “Go-Live”

Coordinated and led -weekly team meetings re: SAP Financials and data lifecycle management; data archiving in the R/3 environment; RCA

Created, distributed, and maintained weekly scorecards to management and executives; IM methodologies

Archiving Strategy Development

Researched and coordinated with various vendors regarding data integrity archiving; assisted with coordination of DART presentations; Customer support

Created and implemented a data/information archiving strategy which was leveraged for the entire biopharma-organization; verified large amounts of data

Project management activities; SOX and compliance; 21 CFR 11

Johnson & Johnson - Ortho Biotech/Tibotec Therapeutic - Bridgewater, NJ

Sr. Analyst –Test Manager

Testing and Application Support (Siebel CRM, SFA, and Clinical apps) responsibilities in project life cycle (SDLC) tasks which include some of the following:

QA Project and Test Lead (very hands-on); managed 4-6 contractors per project

Managed and worked side-by-side with Sales and Marketing Organization, as well as with third-party vendors; compliance (e.g. HIPAA and SOX) and validated projects

Continually fostered ongoing Business and Sector (PMO) partnerships via direct interaction; gathered requirements with Business and Development teams

Center of Excellence support with additional operating companies to attain effective, harmonious working relationships; Familiar with Healthcare Compliance Guidelines

Creation and maintenance of project documentation (i.e. project/test plans, and scripts)

Performed various types of testing such as environment, system, regression, user acceptance, and validation testing; included web-based application testing; hand-held devices testing; root cause analysis (RCA); internal audits involvement

Multi-Browsers (e.g. IE, Firefox) and web testing performed; clients complaints focus

Management and tracking of all defects and system incident reports; HP QC/Remedy

Led Weekly Team meetings, project status calls; key stakeholder and business liaison

Managed and maintained SOPs; change management responsibilities, IM methodologies

Created and presented biweekly project scorecards; Customer support activities

Led vendor presentations and offshore team efforts; Quarterly meeting presentations

Coordinated meetings with business partners to identify and analyze business requirements; conceptualize new processes; became familiar with company architecture

Created solution definition documentation, use cases, and test cases

Regulatory and compliance practices; SOX; 21 CFR 11

marchFIRST - Florham Park, NJ 4/00 – 11/01

Lead QA Analyst/QA Manager

Web Development team member responsibilities for an international systems integrator and internet consulting company.

Led efforts for all project life cycle tasks which included locating/troubleshooting bugs, writing use cases/test scripts, logging/closing problems, and white/black box testing (manual and Rational); Rational defect (Clear Quest) tracking tool used; UAT testing

In a rapid implementation environment, participated in the development

of requirements, business rules, test plans, smoke/regression testing for a:

Web-based publishing, health, and luxury apparel applications (multiple browsers)

Interfaced with clients and executives to discuss project status, reports, and testing results: All QA work was hands-on; performed RCA; Familiarity with HIPAA Compliance

AT&T - Middletown, NJ 8/98 – 3/00

QA Test Manager - IT Contractor

Project Management responsibilities included managing Service Verification test teams of 6-10 members; All QA work was completely hands-on

Worked directly with project Developers/Programmers to implement/deploy

software, identify/resolve software bugs in Win NT/98/95, Unix, VAX/VMS

environments; requirements: side-by-side work with BA & Development teams

Wrote, modified and executed test plans and test specifications documents

Responsible for end-to-end (including white/black box), regression, and validation testing

Created test plan and test tracking templates; hands-on testing and process improvements

Created, updated and closed Modification Requests (MRs) for problem

and incident tracking purposes (SABLIME system); RCA of defects; customer service activities

Compiled statistical data for twice weekly tracking reports; focus on clients concerns

ACTIVITIES/RECOGNITION/CERTIFICATION

Women’s Leadership Initiative (WLI)

AXA Hearts (in Action)

Test Management Certification

Standards of Leadership Award

Team Sighting /Peer Recognition Awards

U.S. Savings Bond Canvasser

Volunteer Mental Health Worker

Emergency Medical Services (EMS) Volunteer

Former EMT (Volunteer)

Leadership Council Member

Building Our Community & Employee Resource Groups team member

J&J First Aid Squad Member ; J&J Safety Committee

J&J Mentoring/Tutoring Program

Lynda.com and refresher courses

Project Management (PMP) course - certificate

EDUCATION

Rowan College

Project Management Training Course

Brooklyn College

Clinical Psychology - PhD program courses

Syracuse University

Bachelor of Science - Major: Pre-Med/Biology

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