James J. Hu

ac1q2o@r.postjobfree.com / +86-189******** or +1-678-***-****

PROFESSIONAL EXPERIENCES

General Motors 10/2004 -

CIO South East Asia region and IT Director in CRM/Customer Experience for Asia, Middle East, Africa, and China (9/2014 - )

Leading IT organizations in SEA region with business in 16 countries while supporting the significant business & IT transformation including resources optimization, business alignment, new business development, offices relocation, customer care center set up, and regional & global IT organizations alignment.

Leading fast expansion of CRM/Customer Experience IT innovation portfolio by implementing global CRM platform (lead & campaign management), Customer 360, and Contact Centers for 14 markets.

Providing leadership guidance to a key China JV in the business transformation of Sales & Marketing.

CIO China (10/2011- 8/2014)

Single point of IT contact to GM China managing director and leadership team, ensuring business and IT priorities were aligned, and appropriate support was provided with excellent execution.

Developed new JV engagement guiding principles, and streamlined organizational touch points with JV partners that improved the communication and decision making by two-fold.

Invited business executives to the IT extended leadership team to maximize business & IT alignment.

Created a working environment that engaged the team, resulting in the Work Place of Choice score improving by 10%.

Developed and executed China IT insourcing strategy by driving local and global stakeholders to insource 50 employees, establishing service contracts with three JVs, and transitioning the JV support services from IT suppliers to insourced employees within 4 months. The leadership characters demonstrated in the execution were concluded as a role model in the company vision & value training material.

Regional Lead in Purchasing and Supplier Quality Systems

Spearheaded the implementation of Global Material Cost Savings solution to key markets in GM International enabling business to achieve cost savings in material sourcing thru comprehensive benchmarking, planning, and data analysis resulting in initial $5M APV savings.

Partnered with business in leading a significant business transformation to outsource transactional indirect purchasing function to a BPO provider in India that positively impacts to 10 countries in the region to achieve savings in daily transactions and focus internal business on strategic sourcing activities.

Decommissioned 5 local purchasing systems resulting in $0.5M savings in operational cost.

Redefined and streamlined regional IT service support model to improve business customer experience in incident response time and first time resolution rate resulting in improved CSI from 3 to 4.5+ in average.

Successfully integrated GM quality tracking system with a similar system at JV thru persistent engagement by building a compelling business case to help JV with quality insights from GM.

Regional SAP PMO Lead and China Implementation Program Manager

Led the first SAP rollout outside of US for three countries with 25+ SAP consultants from multiple firms and 15+ business SMEs to replace legacy SAP systems in finance and indirect purchasing with a global template. Although experienced tremendous challenges in the beginning, the program was turned from RED back to GREEN in 5 months by focusing on the following critical successful factors: structured regional/global governance, effective communication platform with stakeholders, IT supplier relationship, disciplined monitoring and follow up on integration touch points, and project dependencies and risks/issues.

Regional System Development Lead

James J. Hu

ac1q2o@r.postjobfree.com / +86-189******** or +1-678-***-****

Led regional IT application convergence roadmap by effectively engaging all the app owners to develop an integrated work plan to migrate 20 local apps to the global solution based on the business priority. The plan was executed thru clearly defined processes and measured by score card resulting in significant accomplishment (4 apps reduction and 5 apps working in progress in a period of 6 months). Represented the region in defining global standardized work in IT standard & project management and evaluating incumbent IT suppliers in an unprecedented IT outsourcing initiative in the company/industry.

Accenture China Delivery Center, Dalian, China 2003 - 2004

Senior Manager and “Pulse Group” Site Lead

Achieved 10X ROI in 12 months by leading a new mainframe practice with 50+ employees starting from recruitment and development processes training to projects engagement with 95% resource utilization. Provided a strong leadership support and guidance as part of Accenture steering committee in achieving China site CMM-3 certification. Developed and deployed global employee empowerment program focusing on the improvement of employee’s engagement and job satisfaction by leveraging global best practices as a “Pulse Group” site lead.

PWC Consulting, USA 2000 - 2002

Principal Consultant

Principal Technical Architect

Designed and implemented an industry leading IT solution (Enterprise Directory Services) for Duke Energy as a lead technical architect. It enabled employee self-services resulting in $6M saving in operations thru the integration with the systems from IBM and PeopleSoft. This made Duke Energy the first company in the Utility industry offer easy access and update to employee info as well as reduced cycle time in the reporting submission, review, and approval thru self-services.

Technical Analyst

Developed a strategy/roadmap for a utility trading/collaboration platform with comprehensive business logic at Duke Energy

Project Manager

Led a “SWOT” team remediating a high-profile LG&E decision-making system with significant system performance issue (developed by PWC). It successfully mitigated a possible legal dispute. Moreover, the winning engagement brought in additional $670K service contract from LG&E for PWC.

Project Manager

Delivered the emerging wireless m2b solution ahead of schedule for Holiday Inn that allowed travelers to search/book hotels thru mobile devices achieving a competitive advantage over other hotel brands.

Georgia-Pacific Corporation (a paper and building product manufacturing company), USA 1995 - 1999

Senior Technical Analyst

Led application development workstream as a member of enterprise IT architecture steering committee to promote the standardized work and reuse in the software development processes by providing technology leadership and roadmap in development tools and code templates. Developed the first web based application as a common template for all business units resulting in $3M+ saving in consulting services.

Dataview Imaging Inc. (hi-tech startup), USA 1992 - 1995

Software Development Engineer/Manager

Developed, deployed, and supported two flagship products (tele-medicine and mini-PACS) generating $2M revenue through 200+ hospital installations & services.

AWARDS and CERTIFICATIONS

PMP, ITIL, MCSD, Computer World Smithsonian Award, Georgia-Pacific Chairman Award, team-GM China

EDUCATION

Master of Computer Science, University of Mississippi, USA, 1992

Bachelor (1984) and Master (1987) of Electrical Engineering, University of TongJi, China

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