Data Entry Administrative Assistant

MICHELLE HENRY

Cicero, IL ***** 773-***-**** *****************@*****.***

Administrative Professional

Dedicated business professional with extensive experience and exceptional organizational support skills developed through experiences in a variety of administrative roles

Excel in identifying and implementing improvements to existing administrative processes and procedures using organized analytical and problem solving skills proven to increase efficiency and client satisfaction

Demonstrated success in developing efficient filing systems, writing correspondence and emails for upper level management, assisting with management reports

Offers strong knowledge of data entry tasks along with clerical acumen to maximize the efficiency of the facility

Key Skills

Outstanding Customer Service

Financial /Account Management

Report and Document Preparation

Data/Entry & Records Maintenance

Exceptional Organizational Skills

Accounts Receivable/Cash Logs

Master of Time Management

Proactive Team Leader

Notable Data Entry Skill

Experience

SE PROFESSIONAL SERVICES, Remote 03/2016 to Present Executive Administrative Assistant

Complete general administrative task, to include: filing, faxing, creating spreadsheets, answering phones, managing personnel files, sending emails on behalf of the CEO

Advise clients by providing information on professional services

Document sales by creating or updating client profile records

Monitor social media and created posts and provided feedback in order to gain clientele

Responsible for communicating on behalf of the CEO in regards to pricing info, phone consultations and scheduling information

Create and revise agendas, pricing sheets, memos and pamphlets using Microsoft Office Suite

Track and balance all funds and expenses for the revenue of the business for tax purposes BELL TAX SERVICE 12/2008 to 04/2016

Office Manager

Completed general administrative task, to include: filing, faxing, creating spreadsheets, answering phones, managing personnel files, sending emails on behalf of the management team

Advised the office team by providing training, assisting with job tasks, conduct coaching and corrective action, when necessary

Documented sales/tax by creating or updating client profile records

Tracked and balanced all funds and expenses for the revenue of the business for tax purposes

Served as the point person for office manager duties including maintenance, mailing, shopping, supplies, equipment, bills, and errands

Organized and facilitated all office operations and procedures CARAVAN TRANSPORTATION 08/2009 to 01/2015

Office Assistant

Performed day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.

Developed routes for the buses / vans that transport our campers to and from our facility daily using a mapping program and camp database

Communicated effectively with bus drivers / dispatchers to review route alterations or issues

Worked with drivers to provide timely and accurate feedback regarding rider performance

Partnered with bus drivers and transportation vendors to troubleshoot logistics issues and ensure resolution in a timely manner

ENTERPRISE RECOVERY SYSTEMS 01/2007 to 09/2008

Sallie Mae Collections Representative

Managed accounts by reviewing reclassifications and analysis

Addressed ongoing student complaints concerning billing or service rendered and worked on complaints of service failures with designated departments

Turned accounts over to credit bureaus after 60 days of collection efforts

Prepared monthly account reconciliations and analyses and assisted with month-end close

Worked closely with the Billing Department to implement processes and policies that contribute to accurate invoicing

Reviewed collection reports to ascertain status of collections and balances that were outstanding and evaluated effectiveness of current collection policies and procedures

Assigned, monitored and supervised the work load in the Collections Department via staff and vendor management to ensure the smooth and efficient flow of work

Investigated and resolved customer inquiries and complaints to mutual satisfaction of company and customer

Resolved delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income

Education

Bachelor of Arts in Business Administration In Progress University of Phoenix, Online

Tentative Completion Date: 05/2018

Technology

Operating Systems: Microsoft Windows 8

Word Processing: Microsoft Office Suite

(Word, Excel, Access)

Equipment: Fax, Copier, Shredder, Laminator,

etc

Typing Speed: 65 WPM

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