Sales Customer Service
Resume:
MOBILE: +1-647-***-****
PHONE: +1-647-***-****
EMAIL: ac1q26@r.postjobfree.com
Date of birth: 11 July 1980
Unit 18-03 Oakville,
L6M 0J8
Canada
Felix Benedict
Objective
Position requiring innovative, challenging employment that will utilise my sales, marketing, business development and technical skills while offering an opportunity for advancement in a dynamic environment.
PROFESSIONAL EXPERIENCE
January 2017 – Till Date
Acrodex – TigerDirect (A PCM Company)
290 North Queen Street, Suite 216,
Etobicoke, ON
Account Executive
Understanding customer’s current IT infrastructure and suggest industry best practices
Using proven sales methods to identify new clients and business relationship
Building a book of business through account management
Plan and manage time effectively to achieve goals and metrics
Preparing quotes, strong negotiation, organization and presentation skills
Exceptional communication skills both over the phone and in person
November 2016 – January 2017
H2 Concepts
120 Adelaide St E, Suite 300,
Toronto, ON
Corporate Trainer / Field Marketing
Direct sales and marketing
Promoting credit cards at client location
Learn, train and develop teams
August 2013 – October 2016
First Advantage
Explorer Buiding, ITPL, White Field.
Bangalore, India
Operations Analyst
Background Investigation for Employment, Education and Reference Check.
Worked as Acting Subject Matter Expert
Conduct quality audits to ensure process compliance
Call monitoring and feedbacks
Team huddles and Training
Escalation emails
February 2010 – July 2013
Shamrock Fiontar
Koramangala 6th Block
Bangalore, India
Entrepreneur
To simplify the process and placing students with the most appropriate higher education programs in India and Abroad
Working with students to identify their areas of interest and suggest alternatives
Researching and short listing the best possible educational institutes in that field and within the student's budget.
Ordering all necessary application forms from the Universities
Working with students to complete the application forms as well as guiding them through the entire application process
April 2008 – July 2009
CampusIT Limited
Kestrel House, Clanwilliam Place
Dublin, Ireland
Inside Sales and Marketing Manager
Generating new business from education sector in UK and Ireland.
Market research and analysis
Fix appointments with key decision makers
Increase brand value through phone, email and sending out marketing material
Tender preparation
Event organisation
September 2007 – March 2008
Atlanco Rimec Group
Rathmines Road
Dublin, Ireland
Client Acquisition Manager
Business Development in construction industry
Research on upcoming construction projects
Fix appointments with key decision makers
Usage of Salesforce.com, Hoovers and Glenigan database
November 2004 – January 2007
Oracle India Private Limited
Oracle Technology Park
Bannerghatta Rd, Bangalore, India
1.Business Development Consultant (July 2006 – January 2007)
Understanding customer’s current IT infrastructure and suggest industry best practice
Usage of Sandler’s Sales methodology for our Inside Sales Organization.
Profiling of the company and mapping of Accounts
Creating prospective opportunities and manage the pipeline in an effective manner
Running solution focused marketing campaigns
Effective understanding and utilization of the customer / business intelligence tools and thereby frame an accurate penetration strategy
Take control of the customer territory and effectively manage the opportunity pipeline to achieve more than 100 % of the sales target
2.Education Sales Representative (November 2004 – July 2006)
Account Manager for Irish Market
Understanding the customer and suggest the best-suited training solutions
Effective understanding and utilization of the customer / business intelligence tools and thereby frame an accurate penetration strategy
Creating prospective opportunities and manage the pipeline in an effective manner
Take control of the customer territory and effectively manage the opportunity pipeline to achieve more than 100 % of the sales target
June 2002 – November 2004
Firstsource
ITPL, Bangalore
Senior Customer Service Associate
Outbound Telemarketing calls
Monitoring and Training juniors on calls
Handling of escalated calls
Customer orientation and producing quality sales
ACADEMIC QUALIFICATION
2008–2009 College of Computer Training, Dublin, Ireland
Post Graduate Diploma in ICT Management
Accreditation: Institute of Commercial Management (ICM), United Kingdom.
2007 Dublin Business School, Dublin, Ireland
Higher Diploma in Business Studies
Accreditation: Higher Education and Training Awards (HETAC), Ireland.
1998–2001 St. Joseph’s Arts & Science College, Bangalore, India
B Sc (Physics, Chemistry, Mathematics)
Diploma in Computer Application
Honors Program in HRD
1996–1998 St. Joseph’s Arts & Science College, Bangalore, India
Pre University Course (Physics, Chemistry, Mathematics, Biology)
1996 St. Patrick’s School, Bangalore, India
SSLC (Karnataka State Board)
OTHER DETAILS
Achievements
Represented First Advantage in Chess Tournament
Dissertation – Business Review for CampusIT Limited
Best Outgoing Student (St.Patrick’s School)
Best Actor Award in YSM (Bangalore Level)
Associate member of Wordint - Film making institute
Executive member of Irish Indian Organisation
Best Performer for Q1 and Q3 FY06, Oracle EMEA
Certificate of Appreciation for organising events in FirstRing Limited
Participated in culturals during college and company events
References provided on request
Contact this candidate