Waynika Mack

**** ********** **. *******, **. ***12 301-***-**** ac1q14@r.postjobfree.com

Objective

To obtain a career in a progressive organization, where I can enhance my skills and utilize the knowledge and abilities I have acquired from previous employment. I am seeking a position in which there are opportunities to advance within the company and to continue to grow in the Customer Service field and office setting.

Education

HIGH SCHOOL DIPLOMA 1999 T.C. WILLIAM HIGH SCHOOL

Alexandria, Va.

SKILLS

Leadership and Team Building training

Extensive Computer and Microsoft Office training

Excellent Communication skills

Customer Service training

Supervisor training

Professional phone etiquette

Articulate and well-spoken

Experience

HOUSEKEEPING SUPERVISOR HAMPTON INN & SUITES JUNE 2016-CURRENT

My current responsibilities include supervising 10+ employees, processing morning and Shift-End reports, making employee schedules and completing final inspections of vacant ready rooms at a property with 127 guest rooms.

PBX OPERATOR HILTON- MARK CENTER JANUARY 2013-MAY 2016

While employed at the Hilton, I worked with a commercial switch board system. My duties included preforming all customer service needs, provided guests with information about the property as well as information on local attractions and events. I also assisted guests with new reservations and reservation modifications.

LEASING AGENT LANDMARK TOWERS APRIL 2010-JUNE 2013

While employed at landmark Towers, I was responsible for handling all new applications, processing background and credit checks for prospect residents and scheduling viewings for new residents. I also preformed all data entry and worked with security using a closed circuit security system.

RECEPTIONIST BROKERS AT CARLYLE -JUNE 2002-JUNE 2005

While employed as a Receptionist, I worked with a 6 line phone system. I was responsible for typing memos for 50 Brokers and Attorneys, I scheduled appointments for clients and managed all front office duties.