Management Assistant
Resume:
Liang Qu
Email: *********@**.***
Date of birth: 1998.04.05
Nationality: Chinese
Skype ID: +41-763******
Objective
A motivated hospitality student seeking an internship in a well-established hotel. I am eager to rotate throughout departments in order to gain practical experience to build my career in the hospitality sector.
Experience
May 2017-Aug 2017 Hyatt Centric Resort, Key West, United States Server, Assistant of Server, Greeter
• Greeted guests, assigned tables, brought them menus
• Make reservations, answered inquiry
• Took orders, serve food and beverage
• Maintain restaurant’s cleanliness
• Cost saving observation, analysis and made constructive solutions Dec 2015-Feb 2016 Tiger Joy Model Event Company, Xian, China Receptionist (Full Time)
• Welcomed visitors and answered/refered all inquiries
• Answered, screen and forward all incoming phone calls
• Performed clerical duties
• Maintained company website
• Interviewed perspective models
• Responsible for model training payments and invoices Jan 2015-Jul 2015 LILY Clothing Store, Xian, China Shop Assistant (Part-time every weekend)
• Greeted customers upon arrival and ensured a friendly and efficient customer experience
• Assisted guests with all inquiries and provided outfit suggestions
• Helped to create marketing displays for new clothing items
• Exceeded management targets and upsold clothing and accessories
• Responsible for the overall tidiness of the store and ensuring clothing was put away and displayed properly
• Prevented theft and loss through positive customer engagement Oct 2014-Dec 2014 Grand Hong Kong Restaurant, Singapore Waitress (Part-time)
• Greeted guests, answered menu questions and made suggestions regarding the menu
• Communicated orders to the kitchen
• Cleared, cleaned and reset tables maintaining high hygiene standards
• Completed all tasks assigned by the management
• Delivered food and drinks to guests
• Presented guest checks and completed all monetary transactions Education
Feb 2016-Present IMI International Management Institute, Kastanienbaum Switzerland Bachelor of Arts in International Hotel and Tourism Management Validated by Manchester Metropolitan University, UK Expected completion date: September 2020
Practical Training (As part of the programme)
• Kitchen preparation for 100+ guests, staff and students
• Serving meals in one of the two campus dining facilities
• Maintain a hygienic campus by performing housekeeping duties
• Volunteer for various on-campus events
Awards and Recognitions
July 2016 Beverage Operations Management Certificate by Manchester Metropolitan University & IMI International Management Institute Award based on management and leadership practices specifically for the following:
• Beverage controls
• purchasing through serving
• boosting sales
• technology
• design
• handling guest complaints
Additional Information
Language Skills
Mandarin Chinese: Mother Tongue
English: Fluent
German: Basic
Computer Skills
Microsoft operating systems
Apple operating systems
Interests
Travelling
Fashion
Art
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