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Customer Service High School

Location:
Garden Grove, CA
Posted:
August 08, 2017

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Resume:

Vinh Nguyen

***** ****** **. ***# *

Garden Grove, California 92840

Cell: 1-714-***-****

ac1ps9@r.postjobfree.com

Professional Profile

Responsible and hardworking who can collaborate with a team and produce quality work on tight deadlines.

Organized, independent worker with strong time-management skills.

Creative professional with extensive project experience from concept to development.

Bilingual self-starter with broad customer service background.

Skilled in developing relationships and providing exceptional individualized service.

Qualifications

Meet deadline

Internet marketing

Schedule management

Experienced in stacks

Critical thinking

Energetic and organized

Meets/exceeds goals

Quick learner

Self-starter

Small parts assembly

Project planning

● Strong Algebra and general math skills

Microsoft Office skills

Relevant Experience

Operations

Collaborated with teams/departments to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Experience

Covidien

March 2014 to Feburary 2015

Technician

Irvine, California

Received and correctly processed both written and verbal instructions, prints and work orders.

Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Disassembled, reassembled and corrected changeover.

Maarka Data Solution

Irvine, California

From February 2013 to September 2013

. Data Entry Computer Typing

Robinson Pharma Inc

Santa Ana, California

From October 2013 to Feburary 2014

Duties: Machines Openrator.

Magnolia High School

2012

N/A

High School Diploma

GlideWell Laborteries Dental Lab

31March 2015 to April 2017

PURPOSE OF POSITION

Maintains and improves patients’ oral health by fabricating fixed and removable prosthesis according to dentist’ prescriptions.

RESPONSIBILITIES AND DUTIES

* Fabricates and repairs dental prosthesis/dental appliances such as dentures, partials, crown and bridge, inlay/onlay, veneers and implant restorations.

* Reads prescription included with case; constructs prostheses by following doctors’ written orders and instructions.

* Communicates with colleagues and managers in a prompt articulate manner.

* Uses a wide range of materials, such as metal (precious, non-precious, gold) or non-metal materials (porcelain, composite, acrylic, polyurethane, co-polyester, thermo plastic).

* Replaces partial or total loss of natural teeth by constructing partial or full dentures (metal and non-metal).

* Restores natural teeth and corrects dental irregularities by manufacturing fixed or removable appliances.

* Makes models of mouth and teeth from impressions taken by dentist.

* Builds-up ceramic restoration by continuously applying layers of porcelain.

* Polishes and finishes appliance to ensure smoothness and fit.

* Applies stains and glazes to restorations to create natural look.

* Utilizes and conserves supplies and equipment by completing plaster casting, metal casting, die trimming, metal polishing, wax modeling, wire bending, sandblasting, electroplating, electro-spot welding and CAD/CAM technicians

* ● Collaborated with teams/departments to ensure smooth work flow and efficient organization operations

* ● Accountable for all operations of busy office

* Scheduling

* ● Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

* Customer Service

* ● Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

* Experiencefferent kinds of hand tools and equipment (electric drills, presses, lathes, high-heat furnaces, sandblasters, paint brushes, carvers, etc).

* Documents actions by completing forms, logs and reports.

* Works closely with quality control specialists and addresses all issues regarding quality standards.

* Follows quality standard protocol.

* Recognizes and reports problem cases or cases that need additional prep work.

* Prepares equipment and materials (fills mixing bins, empties equipment receptacles, etc.).

* Relies on technical knowledge to make decisions and accomplish departmental goals.

* Works independently or seeks help if needed.

*

* SKILLS OR EXPERIENCE

* high-Tech Anterior Denture Technician ( ceramic, Veneers, obsidian, bruxir) with using hang tools, drill machine, working on big case( 3 units to 6 units per cases), re-contour, adding pocerlain layer, stain, and reading RX carefully.

* Knowledge of dental industry,

* learn dental terminology.

* learn to use handheld power tools.

* Must possess fine motor skills.

* Time management skills



Contact this candidate