Secretary/Administrative Assistant
Resume:
Tiffany West
*** ******* *****, **** ****, Maryland 20745
ac1ppk@r.postjobfree.com
Secretary Senior Administrative Assistant
QUALIFICATIONS PROFILE
Multifaceted, performance-focused, and detail-oriented professional, offering broad experience in office administration. Demonstrate
exemplary ability to accomplish assigned tasks in a timely manner. Possess strong problem-solving aptitudes in addressing complicated
issues. Exemplify outstanding interpersonal and communication skills in establishing and maintaining relationships with individuals
of diverse backgrounds. Display technical proficiency in using Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
AREAS OF EXPERTISE
Reports Generation Resources Administration Research Management Data Collection and Analysis
Customer Relations and Services Schedule Development Regulatory Compliance
RELEVANT EXPERIENCE
FedEx Ground, Upper Marlboro Maryland
Senior Operations Administrator 2008–Present
Provide assistance in photocopying, scanning, filing, faxing, emailing, and answering telephones, while assisting customers by
addressing their inquiries
Handle the preparation of all resources utilized in conferences, meetings, calls, and appointments; as well as the organization of
travel arrangements
Take charge of reporting researched and collected data to the management for review; assessing and encoding information to different
systems to maintain relevant functional area; and collecting documents to implement Department of Transportation mandatory records
while validating driver log entry
Render support to the management with business control self-assessment (BCSA) audit activity by retrieving files and data for
assessment
Utilize keen eye for detail in investigating missing packages to determine the root cause of scanning failures; and in gathering data
on disputed deliveries
Conduct address searches to maintain on-time delivery and to lessen loss and damage claims
Hold responsibility in assessing loss and damaged claims to trace inappropriate charged claims; and in evaluating and managing
hazardous materials
Coordinate with independent contractors and line haul staff to resolve vehicle mileage report issues
Earlier Position Held:
Video Warehouse, Clinton, Maryland
Shift Supervisor
OTHER EXPERIENCE
United States Postal Service, Washington DC
Mail Handler 2006–2010
Koons Arlington Toyota, Arlington, Virginia
Porter 2005–2007
Home Depot, Oxon Hill, Maryland
Freight Team Associate 2004–2005
Willies Records, Washington DC
Cashier Sales Associate 2001–2003
EDUCATION
Business Management, 2016 Online - Patten University, Oakland, CA
Psychology, 2003 - Bowie State University, Bowie, MD
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