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Customer Service Manager

Location:
Posted:
August 07, 2017

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Summary

Self-motivated and reliable, office and operations professional with 20 years’ practical administration experience in a variety of industries. Organized and detail oriented individual, with the ability to manage multiple projects and tasks including daily office operations, accounts payables and receivables, inventory management, purchasing and customer service.

Experience

Admin/Accounting and Purchasing Assistant 6/2016 – 1/2017

Diverse Supply Solutions – Houston, Texas

Manage inventory by monitoring usage and demand and prepare purchase orders.

Communicate with vendors in China and U.S. on product cost and lead times/ship dates.

Work with Logistics Company to secure freight carriers, cost, and scheduling.

Receive inventory and calculate landed cost, reconcile all invoices to purchase orders and prepare payments thru wire transfer and MCR.

Maintain product files, update website, database and customer price list.

Train and manage customer service team.

Issue and process RGA/credits.

Generate daily invoices, End of Day, End of Month, journal entries and balance general ledger.

Assist Import Manager with administrative operations.

Salon Manager/Receptionist – Temporary Part-Time 9/2015 – 1/2016

Planet Curls Salon – Houston, Texas

Scheduled appointments for 5 stylists.

Greeted and assisted clients.

Managed inventory and sale of retail products.

Calculated daily sales and bi-weekly payroll and commissions for entire salon.

Assisted owner with daily projects.

Office Manager 5/2006 – 10/2015

Hunter Pest Control - Houston, Texas

Managed residential and commercial service schedules for all technicians.

Created and maintained customer files, including contracts, service agreements, treatment packets, and state inspection reports.

Generated invoices and billing statements.

Managed accounts receivables and collections.

Created daily, weekly, and monthly sales reports.

Received and screened a high volume of external communications, including phone calls, emails, and mail.

Interacted with customers daily to generate repeat and referral business.

Managed and purchased inventory and supplies.

Managed all office operations and assist owner as needed.

HR/Accounting Assistant - Long Term Temp Assignments 12/2004 – 4/2006

Kelly Services - Houston, Texas

Processed payroll using ADP software, including manually calculating and entering timecards, rate changes, bonuses, uniform deductions, leave of absences, new hires, and terminations.

Maintained confidential employee and medical files.

Mail distribution for Human Resources and Accounting departments.

Assisted Accounting department with invoicing and filing.

Spa Manager 1/2002 – 12/2004

J Claude Hair Salon and Day Spa – Houston, Texas

Managed inventory and sale of retail products.

Calculated daily sales and bi-weekly payroll and commissions for entire salon.

Scheduled appointments for 8 stylist and 2 spa employees.

Assisted owner with daily projects.

Supervised and trained 2 support employees.

Administrative/Accounting Assistant 1/2000 – 1/2002

Mission Burritos Corporate Office – Houston, Texas

Managed payroll, including new hires, rate changes and terminations for 4 restaurants.

Entered, filed and archived sales reports for all restaurants.

Coded, entered, verified and balanced accounts payable for corporate office and 4 restaurants.

Maintained vendor files and updated inventory prices from vendor invoices.

Assisted controller of company with daily projects.

Skills

Microsoft Proficiency

(Word, Excel, Outlook, PowerPoint)

RDF Database Software

Booker Scheduling Software

QuickBooks

Peachtree Accounting Software

AR/AP

10 Key

Education

Houston Community College - AA

Champions School of Real Estate - Texas Real Estate License



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