Toru Kobayashi

**** * ******** ***.

Colton, CA 92324

Home 909-***-****

Cell 909-***-****

E-mail ac1poa@r.postjobfree.com

Profile

Japanese born, bi-lingual Japanese/English, businessman with expertise in computer knowledge.

Experience

Fulfillment Associate, Amazonhub, San Bernardino, CA 2016-Current

Sort Center Variable.

IT Help Desk/ Technical Support with Hewlett Packard in Pontiac,, Auburn Hills, Michigan 2009-2014

Conduct diagnostics and troubleshooting. Ensuring appropriate process standards are met and maintained, analyze complex business needs presented by the user community and/or clients and recommends technical solutions and ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions. Accurate documentation of calls and problems. Initiate the problem management workflow process. Identify process efficiencies within the Contact Centre and take corrective action to implement change. Provide fast, efficient and friendly customer service related to software, hardware, network and VPN operations.

Internet Sales Manager, Rock Honda, Fontana, CA 2008

Responsible for internet correspondence and sales, including financially qualifying potential buyers, pricing, terms of sale. Conducted troubleshooting for computer network, served as IT back up.

Marketing Manager, Penske Honda, Ontario, CA 2002-2007

Responsible for internet correspondence and sales, including financially qualifying potential buyers, pricing, terms of sale. Created computer program for sales team to establish payment amounts based on unit price, interest and negotiated terms. Conducted troubleshooting for computer network, served as IT backup.

Founder, Zen Trading, Inc., Torrance, CA 1985-1998

Established import / export business. Exported products such as silicon, fuel oil, rocket lubricant oil. Imported products such as NoTouch, telecommunications arresters, computer surge protectors. Established letters of credit. Arranged shipping.

President, NoTouch North America, Inc., Torrance, CA 1985-1992

Responsible for establishing United States market for Japanese product. Gained 70% of United States market share within six years. Translated and generated business documents, English/Japanese. Translated patent documents into Japanese for Taiho Kogyo, Japan.

Toru Kobayashi

2012 S Glenwood Ave.

Colton, CA 92324

Home 909-***-****

Cell 909-***-****

E-mail ac1poa@r.postjobfree.com

Education

Nihon University, Tokyo, Japan. Fine Arts / Broadcasting. B.S. Degree 1973

Collateral Training

Licensed Life and Variable Annuities (Troy, MI 2009), Microsoft Certified Systems Engineer Training Program, Implementing Microsoft TCP/IP, Windows 95 Tech Support, (CSU, Polytechnic University, Pomona, CA 1998), Certified Management Information Systems (S B Valley College, San Bernardino, CA 2000)

References

Rock Honda

Mr. Ron Brown, General Manager

9612 Sierra Avenue

Fontana, CA 92335

909-***-****

Penske Honda

Mr. Bryan Kobus, General Manager

1401 Auto Center Drive

Ontario, CA 91761

909-***-****

Taiho Kogyo (NoTouch)

Mr. Osakada, President

Number 44 21-2 Takanawa, Minato-ku Tokyo, Japan 03-3445-8111

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