JAZMIN

BROWN

*** ***** ***

Chowchilla, California, 93610

916-***-**** ac1pn8@r.postjobfree.com

WORK EXPERIENCE

DEPT. OF TREASURY, OAKLAND, CA

CONTACT REP. Dec 2016 - Jan 2017

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Compare data with source documents, or re-enter data in verification format to detect errors.

Answer telephones, direct calls, and take messages.

Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.

VA HOSPITAL- MGA HEALTHCARE, FRESNO, CA

CNA Mar 2016 - Dec 2016

Administer bedside or personal care, such as ambulation or personal hygiene assistance.

Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.

Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.

Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.

Assist nurses or physicians in the operation of medical equipment or provision of patient care.

Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.

Communicate with patients to ascertain feelings or need for assistance or social and emotional support.

Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.

Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.

Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.

CREATIVE SOLUTIONS IN ELDER CARE, SACRAMENTO, CA

CNA/PCA Apr 2013 - Feb 2016

Administer bedside or personal care, such as ambulation or personal hygiene assistance.

Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.

Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.

Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.

Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.

Provide clients with communication assistance, typing their correspondence or obtaining information for them.

Check patients' pulse, temperature, and respiration.

Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.

Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.

MARTIN CARE SERVICES, SACRAMENTO, CA

Home Health Aide Feb 2012 - Mar 2013

Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.

Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.

Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.

Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.

Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.

WILLIAMS - SONOMA, LAS VEGAS, NV

FULL SERVICE ASSOCIATE Oct 2011 - Feb 2012

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Solicit sales of new or additional services or products.

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Answer questions regarding the store and its merchandise.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Place special orders or call other stores to find desired items.

Exchange merchandise for customers and accept returns.

EDUCATION

MADERA ADULT SCHOOL, MADERA, CA

High School Diploma, Jun 2017

AMERICAN RIVER COLLEGE, SACRAMENTO, CA

NURSING ASSISTANT, Nov 2010

KAPLAN COLLEGE, SACRAMENTO, CA

MEDICAL OFFICE SPECIALIST, Aug 2009

KAPLAN COLLEGE, LAS VEGAS, NV

MEDICAL ASISSTING, Jan 2000

ADDITIONAL SKILLS

DATA-ENTRY,

SALES

ANSWERING MULTIPLE PHONE LINES

TYPING 45+ WPM

10 KEY BY TOUCH

CUSTOMER SERVICE

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