Human Resource Customer Service
Resume:
Nancy J. Ragozzino
Willowick, OH 44095
***************@*****.***
HUMAN RESOURCE GENERALIST
Certificate in Human Resources at Lakeland Community College (1997 Recipient)
Extensive Background in Human Resource Generalist affairs, including Over 30 years’ experience delivering exceptional customer service in diverse environments, staff development, HR Records Management, organization of Standard Operating Procedures.
Demonstrated success in, creative thinking and problem solving, providing cultural awareness as a member of Diversity Unit, resulting in building teams, capitalizing strengths of employees, enhancing team effectiveness. Creation of documents, to enhance productivity, save time, and increase revenue to company.
HR Skills
Employee Relations Computer Skills
Investigative Capabilities with employee benefits/payroll Results Driven
Creative Thinking and Problem Solving Discrete and Ethical
Interpersonal/Negotiation Skills and Teamwork Training and Development
Financial Data Analysis with productivity/payroll Analytical Skills
Firm understanding of Federal and State regulations governing employment Organizational Skills
Professional Experience
Progressive Insurance (February 2007 – Present)
Key Results: Train Staff Members, contacts internal and external customers for status on claims, problem solve double dip issues, devise templates to assist job function. Execute Releases on Property Damage claims resulting in money. Conduct food day celebrations in department, responsible for wall unit theme, and employee flag name identifiers. Respond to employee questions on benefits, gainshare, and matching gift program. Notarize documents.
Volt Service (2004-2007)
Key Results: Answered and directed a high volume of callers on multi-line telephone system, greeted and announced visitors/directed to destinations. Received, sorted, and distributed incoming mail and faxes. Typing, filing, including personnel files, while maintaining confidentiality. Set up meeting rooms for guest.
Dillard’s Department Store (2005-2006)
Key Results: Perfume Associate responsible for tracking of store inventory, train new hires, paid to drive sales, know products. Make recommendations and stock shelves.
Bank One (1992-2004)
Key Results: Recognized with monetary bonuses for sales and customer service outcomes, provided premium customer service to clients, processed teller transactions, reconciled cash, and cross sold bank products. Assistant Manager role, supported senior management in overseeing 6 tellers, troubleshooting daily operational concerns and coaching team members.
Central Bank/Society National Bank (1979-1992)
Key Results: Demand Deposit Account Supervisor for staff of 20, collaborated with Senior Management in Interviewing candidates, prepared performance evaluations on staff, trained and mentored new hires, and ensured compliance with policies and procedures. Customer service position in ATM area included investigating and resolving customer inquiries regarding ATM fraud, lost cards, captured cards, and shortages.
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