Customer Service Manager
Resume:
MAC/PC
COMPUTER SKILLS
Adobe Photoshop
Adobe Illustrator
Adobe Premier Pro
Adobe After Effects
Adobe Audition
Adobe InDesign
Encore DVD
Adobe Flash
3DS Studio Max
Dynamic HTML & CSS
MySQL
Microsoft Publisher
Microsoft PowerPoint
Microsoft Word
Microsoft Access
Microsoft Outlook
Microsoft Excel
PHP
Quicken
Citrix
Yardi Payscan
Yardi Voyager
Attendance On Demand
Blue Moon
Entrata
AMSI
Nautilus
ePass
Barbara J. Turner-Lally
*********@*****.***
3720 Legend Creek Drive, Pace, FL 32571
OBJECTIVE:
An innovative and versatile professional seeking to embrace new career challenges.
EDUCATION:
Associate of Science Degree: Graphic Design & Animation May 2009
Anthem College (formerly known as High-Tech Institute of Phoenix); Phoenix, AZ
Member of Alpha Beta Kappa Academic High Honors Society; GPA 4.0
SKILLS AND QUALIFICATIONS:
Office Management
Human Resources, Payroll, AP/AR
Maintained Resident Files and Records
Answer multi-line phone and appropriately direct calls and answer inquiries
Problem Solving, thinking outside the box
Oversee employee new hire and files, payroll, employee relations
Assist employees with questions regarding their employment, vacation accrual, time sheets
Assistant Manager of 135 unit multi-family community
Managed business office of 98 bed Assisted Living Facility
Gather and follow up with leads and entered into software
Process applications, review, research and verify references
Oversee Front Desk Receptionist for busy Assisted Living Facility
Conducted tours of facility for new prospects
Community Relations with family members
Team player
Customer Service
Greet customers politely and professionally
Customer Service, order entry, up-selling and providing product info
Provide superior service assisting with questions, payments, and complaints
Account Services Retention/Sales - assist customers with appropriate account management to maintain and retain services
Technical assistance in order to troubleshoot internet connection issues
De-escalation of irate customers
Inbound Call Center experience adhering to specific adherence procedures
Data Entry
Clerical and Administrative
Mortgage Lending/Closer, closing document preparation, fees and wires
Assist in the day to day operations of a busy office
Direct and assist incoming clients, provide guidance, answer questions
Direct incoming phone calls, take and deliver messages when necessary.
Manage bulk mail and mailing lists to ensure proper distribution.
Schedule appointments and handle all office correspondence.
Correspond with outside groups in order to book and schedule tours
Writing Public Service Announcements and presenting to local news organizations
Typing letters and other office correspondence
Filing and maintaining of filing system
Computer skills
Other Management
Develop, implement and manage a community service program with the county
Organized and planned recreational and business events for children and adults.
Create and apply a home school curriculum.
Owned and operated a Home Daycare Service for children ages birth to 12 years old
Build a successful staff, organize employees into teams, and direct and supervise their activities while providing informational support
Manage personal finances by processing billing, accepting payments, and maintaining accurate bookkeeping and accounting records using Quicken 2011 and earlier
Design
Produced flyers and brochures for community mailers
Designed and created camping and outdoor scenes for camp settings
Photo Enhancement through the use of Adobe Photoshop
Animation through the use of Adobe Flash
Create images through the use of Adobe Illustrator
Newsletter production through the use of InDesign
Logo Design
WORK HISTORY:
Aerotek/Navy Federal Mortgage Lending Closer Pensacola, FL July 2016 – July 2017
Atwood Oaks Apts Asst Manager/Leasing Pensacola, FL November 2015 – May 2016
Pacifica Senior Living Business Office Manager Pensacola, FL December 2011 – May 2015
Clearwire/ TeleTech Acct Services/Retention Milton, FL October 2010 – Sept 2011
JFC Staffing/Jay Group Customer Service Rep Lancaster, PA October 2009 – July 2010
REFERENCES:
Deborah Moran Pensacola, Florida 850-***-****
Rick/Melissa Valarezo Pace, Florida 850-***-****
Jessica Heckert Pensacola, Florida 850-***-****
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