Administrative Assistant

Sandra D. Swinehart

Cell 405-***-**** • ***** E. 51st Street. Apt. 9102. Tulsa, OK 74134 • ***********@*****.***

Objective: To obtain a leadership position in which I have the opportunity to play a direct role in the unlimited growth and success of a solid organization.

Qualifications:

Motivated self-starter and team player

Decision maker and problem solver

Excellent verbal and written communication skills

Analytical skills to research and resolve billing and data ordering issues

Analyzes quantitative data and process information

Strong experience and expertise with Microsoft Word, Excel and PowerPoint

Proficiency with direct billing and computer software programs

Demonstrates leadership qualities communicating and reporting at the business and executive level

Ability to run and ensure a successful project

EMPLOYMENT HISTORY

Kindred Healthcare – RehabCare Group, Inc. September 2011 to July 2017

Program Director Assistant / Administrative Assistant Oklahoma City 2011-2015, Currently Tulsa, OK

Assisted the Program Director in the day-to-day operations of the program, including administrative tasks, staff supervision, and oversight of client care and treatment coordination

Assessed and responded to the program’s needs as they concern individual clients, staff, or the organization

Ensured the therapy department followed regulatory compliance requirements and standard procedures

Contributed to the effective management and administration of the organization by the incisive and timely analysis of program issues and reporting of these to the Program Director for evaluation

Monitored team members competency, licenses/certifications, and memberships in applicable professional organizations

Ensures the accuracy and completeness of clinical documentation used for measuring and reporting hospital outcomes

West Business Solutions – AT&T April 2000 to June 2011

Global Voice Service Manager Oklahoma City, OK

Coordinated and managed data lifecycle support for clients and service commitments necessary to exceed client expectations by providing a single point of contact from receipt of order through successful delivery; provided data aftermarket ordering and service support

Data Order Management - Proactively coordinated the 30-45-day order lifecycle of various data products (i.e. high speed, frame relay, private line, CAPN, Accu-Ring, STSI, and SINA)

Client Satisfaction - Maintained a balance between department, sales, and customer goals to ensure optimization with respect to resources, time schedules, and expenses; meet with the customer to determine acceptance of the completed implementation; initiate and manage the establishment of shared expectations with the client to ensure the customer’s performance expectations can be met; know and understand the client’s business strategy, goals and objectives, and appropriately support them through the process

Developed and revised methods and procedures; ensured quality of all written communication by reviewing issues and content prior to distribution

EDUCATION

Northeastern State University, Broken Arrow, OK. Graduated 12/2016

Bachelor of Science in Organizational Leadership-Management

Oklahoma City Community College, Oklahoma City, OK 2011 to 2014

Associates Degree in Diversified Studies

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