Customer Service Representative

Cilia Williams

**** *. ********* *******, **. ***19

630-***-****. c ************@*****.***

Summary

A highly-motivated and dependable professional. Energetic and self-motivated employee who can manage challenging priorities in fast-paced settings. Effective working in a team environment or independently.

Technical Skills

MS Excel, MS Word, PowerPoint, Outlook, Google Docs, SAP, Publisher software programs, Peregrine Enterprise Management Software.

Professional Experience

Universal Beauty Products Inc - Glendale Heights, IL June 2015 to August 2016 Customer Service/ Trade Show Coordinator

● Responsible for booking the venue, setting up the event and coordinating the logistics of running the Tradeshow.

● Responsible for supervising and auditing invoices from suppliers and vendors.

● Maintained department database records and inventory.

● Ensured accuracy of forms, calendars, travel requests, meeting and event arrangements.

● Served as liaison between traveling sales representatives and office staff.

● Participated and coordinated industry tradeshows to drive brand identity. Acosta - Chicago, IL November 2014 to June 2015

Impact Coordinator

● Coordinated efforts and built effective relationships between retail stores and the client.

● Took leadership in organizing successful product placement.

● Acted as Customer Service Representative and Executive Assistant for all in office duties.

Aerotek Consulting engagements - Chicago, IL 2013 to 2015 Clients Included: Edward Don and Company, Newspaper Data Exchange LLC, Health Care Service Corporation.

● Fulfilled customer orders in a timely manner by analyzing confidential customer information received via emails, phone calls, and faxes.

● Ensured complete customer satisfaction by utilizing SAP to track orders and locate customer information.

● Maintained daily calendars and organized meetings for the CEO and CAO, thus improving workflow and efficiency.

● Pro-actively arranged travel for around 50 employees on an ongoing basis, consistently staying under budget and within stated timelines.

Education and Certifications

B.S. in Speech Communication

Southern Illinois University - Carbondale, IL

December 2014

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