Courtyard by Marriott
Bettendorf, IA 52722
Dear Human Resources,
Please accept my application and attached resume in consideration for the position of Guest Service Representative that is posted on the web.
I come to you with an extensive background in Sales and Hospitality both of which are substantiated in a broad base of Customer Service. For the most part, that was achieved in either Academia where I introduced a concept and convinced others to conceive the notion that it could be. Once that was achieved, I held their hand and tenderly escorted them across the threshold. Whereas my other background was achieved in the Hospitality Industry where I was required to become very familiar with guests in order to insure their pleasurable stay and to anticipate their likes and dislikes.
Since I have traveled extensively, I have had the pleasure of staying at many Five Star Hotels throughout the US and Canada, and therefore, I am aware of the high standards and expectations that guests have the right to anticipate. I am also aware that there will be questions and situations that may arise which would require a timely touch of excellence in order to ensure customer satisfaction. In doing so lends to the saying, “You can only make a first impression once” and therefore, the warmth of your welcome sets the tone of their stay.
I am available whenever needed and I hope that you will grant me the opportunity of making that “first impression” that would lead me to your door.
Laura K. Fitzpatrick
218 Kirkwood Blvd.
Davenport, Iowa 52803
Summary of Qualifications
I am a highly effective and persistent employee with a proven track record of loyalty, reliability and resourcefulness. I interact effortlessly within all levels of an organization from my peers to all levels of management and administration. I have demonstrated a consistent ability to meet deadlines, multitask and solve problems on my own with very little supervision. Overall, my diverse experience and attention to detail in Educational Administration, middle management and providing care for others, makes me a very valuable asset. My unique experience in assisting others from diverse multicultural backgrounds internationally bodes well for any company or organization. Interested in pursuing a position in either Customer Service, Public Speaking, Hospitality, College Admissions and Financial Aid, or in Sales.
In Home Child Care Provider Davenport, IA
2013 – 2017
Provided care for a family of five Special Needs Children by maintaining their various
in-school and out-of-school schedules.
Jumer’s Casino Rock Island, IL
Casino Host 2001 – 2010
A mid-management position where I served as a liaison between casino and hotel guests to the requirements of the Illinois Gaming Board, Upper Management, and Casino Security in order to foster excellent customer service that ensured the welcome, the enjoyment, and the entertainment of casino and hotel guests.
Maintained expert knowledge of the department and other relevant information pertaining to the casino and hotel, events and promotions.
Resolved customer complaints in order to retain business.
Book hotel reservations.
Issue casino complimentaries for guest meals, hotel stays, merchandise and various services.
Book reservations for department sponsored functions such as parties, concerts, tournaments and various other events.
Correspond by letter, telephone and email to upper management, other departments, guests, and to vendors.
Performed promotional and public service announcements as required.
Promoted sales through new member sign ups.
Palmer College of Chiropractic Davenport, IA
Senior Admissions Representative 1987 - 1999
Educated and cultivated pre-chiropractic students in order for them to comply with Admissions Requirements from application to matriculation into the Doctor of Chiropractic program through extensive travel, public speaking, telecommunication, correspondence, campus visits and interviews.
Multicultural Recruiter (1989-98): Determined the market and traveled to targeted areas throughout the United States and Canada to colleges, universities, conventions, conferences and recruitment fairs in order to introduce Chiropractic and Palmer in order to increase their enrollment.
Territorial Admissions Representative (1990-99): Maintained communication with previously determined prospective students through the Admissions process to matriculation in a territory covering 19 states.
International Admissions Representative (1990-91): Utilized acquired expertise knowledge of student immigration policies in order to help facilitate Student Visa’s. Establish communication with Foreign Approval Officers from various countries around the world. Maintained basic knowledge of the Test of English as a First Language (TOEFL).
Financial Aid Receptionist (1987-89): Counseled and advised current and prospective students utilizing my broad base of knowledge of all Federal Student Loans (GSL and PLUS Loan), Scholarships, and the Free Application for Federal Student Aid (FAFSA), then initiated the successful completion of those forms.
Supervise pre-assigned College Work Study Students
Stewardship of all college equipment and credit cards.
Volunteer Befriender Program at Genesis-East Medical Center 2014-2016
Student Advisor Harvey Lillard Society Palmer College of Chiropractic 1993-99
Regional Secretary/Chairperson for the National Association of Medical Minority Educators (N.A.M.M.E.) 1995-99
Des Moines Area Community College – Des Moines, IA 1985 (General Education/Computer Programming)
Recommendations upon request