Customer Service Technical Support
Resume:
Michelle Gomez-Compean
***************@*******.***
Objective: To find a career orientated position in which my knowledge, experience and skills in the business field will be acknowledged. All these skills which I have acquired while working in the past positions along with high degree of motivation, punctuality, professionalism and loyalty, will be of mutual benefit. Too never stop learning.
1.Experience
Currently-At Home Nanny, Caregiver
Jan. 2016-Present La Porte Tx
A.Customer Service Representative-Smart note
Feb.2016-Dec. 2016-9601 Amberglen Blvd, Bldg G, Ste 140 Austin, TX 78729
(Temp.)-Customer Service, Answer phones, emails, make new account for the customers to help them pay off their vehicles loan faster, take payments over the phone, help the customer with any questions that they had on their account, translate, go over the policies and the benefits of the company, guide them through calling their bank or insurance when needed (even if it was not related to the company), filing, setting myself tasks to follow up on and account or to make sure that the customer was satisfied with the service they inquired about.
Skills: translate any of the customers that need to call their bank or the dealership and they needed someone to speak in Spanish, use multiple screens, work with Excel and Microsoft Word and accuracy and punctuality, always have a smile on my face during the calls, be positive.
B.GH Dairy/ Sarah Farms
June 2015-Feb. 2016- 9747 Pan American Drive, El Paso, TX
(Temp.)-Online billing, accounting, data entry, transportation assistant, Vendor Bill Entry. Account verification. Review invoices and check requests. Resolves invoice discrepancies. General administrative and clerical duties as assigned. Filing, making copies and assisting with other office tasks.
Skills: help Spanish speaking customers and performing other accounting duties as assigned, Working with excel,preparing and posting monthly journal entries for Accounts Payable, assisting customers with all order needs, accuracy and punctuality.
C.Clerk, Rod Robertson/El Paso PD City Impound
Jun. 2014-April 2015- 11615 Railroad Dr. El Paso TX, 79934
(Full time)-Customer service, answering phones calls, handling open and closing money, filing paperwork, managing/creating accounts
Skills: Translate for customers, Accuracy on task regarding emails and files., Detail oriented with proper documentation from and too customer. Ability to multi task with customer service, along with computer screens.
Technical Support Specialist
Acs/Xerox-Sprint-Aug. 2012 - March 2013 1390 Don Haskins, El Paso, Tx. 79936
Customer Service/ Technical Support
Assist customers with billing, customer service, inbound calls, set up trouble tickets for
cell sites that are non-functional, make sure the device was working properly, set up upgrading accounts also add new subscribers.
Skills: when needed help the Spanish department with calls, multitask from various computer programs, help
with troubleshooting cell phone issues
D.Shift Manager Pizza Hut Inc.
Sep.2009-July 2012- 10765 Kenworthy, El Paso, TX. 79924
(Full Time)-Sending emails, taking orders, restock on computer Opening and closing money, Running morning and closing shifts, paper work, customer service, waitress
Skills: Team member trainer Professional Memberships/Awards TABC Certified Serv. Safe certified
2. Skills;
Bilingual
Excel
Microsoft Word
Data Entry
Customer service
Translator
Dispatch
Online billing
Outlook
Detail Oriented
Organized
Able to work in stressful environments
Leadership
Multitask
General office work
Handling Money
Fast Learner
Accounting
3. Languages- English /Spanish (Expert)
4. Education- 2012 Andress High School El Paso TX.
High School Diploma Graduated with collage credit, Business skills, Computer skills.
Some collage @ El Paso Community College
5. References: as requested
Contact this candidate