Customer Service Administrative Assistant

Location:

Chicago, IL

Posted:

August 07, 2017

Contact this candidate

Resume:

LORA EVANS

**** *. ***** ******, ******* CLUB HILLS, IL 60478

ac1pij@r.postjobfree.com 708-***-**** (CELL)

QAULIFICATIONS

Self-motivated, results-oriented individual who has worked into various management/administrative positions. A proven record of managing and training employees, and developing and implementing procedures and guidelines. The ability to identify and address needs and expectations as a result of my experience and expertise in the following: problem solving, communication skills, management, supervising, training program development/implementation, research, student relations, customer service and teamwork. Well organized, experience with bookkeeping, and exceptional computer skills.

EXPERIENCE

2013-Present Comcast Corporation Tinley Park, IL

RTE Specialist (Escalations) Supervisor: Cachae Hines

EXPERIENCE

Comcast Corporation – Oct 2014 – Present

Customer Experience Associate - Oct 2014 – July 2015

Customer Account Executive 1 - Oct 2013 – Aug 2014

Corporate Escalation Special Project – Oct 2015 – Jan 2016

Escalation Specialist – July 2015 – Present

Management

Communication Skills

Training

Problem Solving

Employee Development

Customer Service

In a fast-paced environment effectively multi-task with billing department on incoming calls from customers. Attention to detail, showing empathy for each customer to problem solving each issue, and providing the best customer service experience. Resolved high profile escalations by complying with approved business practices and leveraging appropriate critical thinking skills to maintain customer loyalty and eliminate impact to business objectives.

Top Recognitions:

Top VOC Feb. 2014, Jan. & Jun. 2015

Top TSR Mar., Apr., Jun. & Sep. 2015

Green Club Member 2.0 Mar., Apr., May, Jun., Jul, Aug, Oct, Nov 2015, April 2016

Maintained above average performance expectations beginning November 2014

Shining Star Award Jan 2017,Career Advance Path 2014,Mentoring 2015-present, New Hire Onboarding 2015 - Present, Benchstrength Program 2015 - Present

Duties include: The ability to work effectively and multi-task in this fast-paced environment.Multi-tasking to listen to incoming calls, emails, and fax inquires, attention to detail, compassion and empathy for people to problem solve issues, successful self-motivated mentality, proven track record with customer service.

2012-2013 Kmart Corporation Tinley Park, IL

Bakery Supervisor Supervisor: Kim Rouse

Duties included: Supervisoin of direct report employees, customer services, ordering, inventory, scheduling of employees, stock control, floor stock and merchandising, product baking.

2000 – Current Chicago Cultural Alliance Chicago, IL

Executive Administrative Assistant to the Producers Supervisor: Rosita Alamin

Duties included: Administrative support to the Executive Producer with: scheduling of

professional calendar, design/create publicity/media presentations, organize off site promotional events, customer service/satisfaction, design of business material, maintain company databases, assist with research of non-profit organizational needs.

2005-2011 Wal-Mart Supercenter Joliet, IL

Department Manager-Apparel/Shoes Supervisor: Rebecca Jackson

Duties include: Customer service and satisfaction, inventory change over including: pricing, inventory control, ordering of merchandise, stock, signing (advertising), presentation of merchandise, direct supervision of 40+ associates, scheduling of associates, customer service supervisor/cashier, phone attendant. Additional responsibilities: Community liaison for charitable and community affairs.

2000-2005 The University of Chicago Chicago, IL

Administrative Assistant to the Dean Supervisor: Rosita Ragin-Alamin

Duties include: Provided recruitment assistance to the Master/Dean. Manage the daily operations for College Courses. Process a large number of student applications Proofread and edit documents for seminars and promotional material. Designed business material for student special events. Maintain student and faculty information database. Assist students in registration. Maintain inventory records for office and working labs. Develop database to track student information. Assist in the daily management of the office. Monitor expenditures & budgets for certain special student projects. Prepare financial reports and analysis for the Master. Assist with procurement. Familiar with University guidelines. Responsible for inventory ordering and control. Prepare grants and contracts. Edited material for publication. Prepared spreadsheets/graphics to accompany financial reports. Planned and coordinated events and seminars for various courses. Work with students/professors. Assist in orientation and development of student’s undergraduate scheduling. Arrangement of professional schedule, manage extensive travel itinerary, screen phone calls, organize visiting organizational conferences, manage: payroll, academic grades, purchasing, accounts payable, accounts receivable, maintain faculty rosters to include appointment/reappointments, teaching schedules, support professors with media equipment, event planning needs, maintain clinic files, budgetary involvement, patient contact, coordination of fellowship program (mailing of applications, gathering of credentials, application review), transcription, prepare and coordinate the applications of departmental grants, contact with ORS, URA and other University departments.

Other duties as assigned:

Coordinated, implemented, facilitated, supervised the 23rd Annual Association for Biological

Laboratory Education (ABLE) Conference 2001 (visiting organization). This included all matters

that a Conference service organization would provide. Including accounts receivable, accounts

payable, travel of guests, travel of campus fieldtrips, all meals for 200 guests, off site extra

curricular activities. Facilitated visiting Pew Symposium for 20 guests using above skills.

Administrative Assistant to Dr.Sangram Sisodia by coordinating, facilitating, and organizing

The Annual Neuroscience Day event (2005, 2004, 2003, 2002, and 2001). This includes all

matters a conference service organization would provide. Along with accounts receivable,

accounts payable, travel of guests, formal dinner events, advertising, promoting, and supervision

of event.

1999-2000 Union School District #61 Joliet, IL

Administrative Assistant to the Superintendent Supervisor: Dr. Charlotte Metoyer

Duties included: all secretarial matters within the individual building. Involved with the grant writing process for Federal and State funded educational grants, maintain student records for day to day maintenance, budgetary control, accounts payable, accounts receivable, payroll, human resources.

1998-1999 Flossmoor School District #161 Flossmoor, IL

Lead Building Admin. Asst. Supervisor: Mr. Jay Hollingsworth

Duties included: all secretarial matters within the individual building to include: student records, staff records, daily workings of the individual school. Parent satisfaction. Accounting practices of a Site Based Managed Facility revolving around payroll, accounts payable, accounts receivable. Trained newly hired secretaries on the management of their daily building responsibilities for multi-buildings within the district. District involvement included working with administration to organize, implement and maintain the Substitute Coordinator position, organized social functions for both district (superintendents) and building needs, and initiated active involvement of the community.

1996-1998 Prairie Hills Elementary School District #141 Markham, IL

Building Secretary Supervisor: Mr. Thomas Favelle

Duties included: all secretarial matters within the school building offices, parent satisfaction, maintain the student records for all students, highly visible parent relations, scheduled and maintained principals schedules, faculty schedules and classroom needs.

1993-1996 State Farm Insurance Agency Tinley Park, IL

Receptionist Supervisor: Marge Foster

Duties include: Answering phones, customer service, maintaining records, day-to-day operations of office, scheduling of appointments, problems solving and directing to appropriate individuals, filing, typing of reports, customer service.

1984-1996 Stone Management Company Chicago, IL

Secretary Supervisor: Mr. Donald Bires

Duties included: analytical/statistical gathering of research, complying data, typing, data processing and preparation of presentations. Superb aptitude in math, typing, organizational skills, and able to work unsupervised to meet time restrictive goals.

EDUCATION

2010 – 2014 South Suburban College South Holland, IL

Business Management – Administrative Assistant and Supervisor

Business Management-Accounting

GPA: 3.33 (65 of 69 credits earned)

Administrative Assistant Certificate

Supervisory Certificate

1977–1982 Hillcrest High School Country Club Hills, IL

Business Major GPA: 3.5

SKILLS

Able to multi-task with accuracy and completion of tasks on time.

Successful managerial skills as follows: analyzing, evaluating, and initiating responses for troubleshooting.