Sales Manager

Mohammad Al-Hawari

********.**-******@*******.*** 469-***-**** 10100 Benwick dr Mckinney, TX 75070 EDUCATION

Naveen Jindal School of Managemnt - University of Texas at Dallas Dallas, TX Bachelors’ of Science Management of Information Systems Dec 2013 SKILLS

SafeCom ECM Sales Training Citirix Certified Sales Professional 2014 Enterprise Resource Planning (SAP)

Business Intelligence System Analysis and Design Business Data Warehousing Knowledge in Programming languages Database Fundamentals CCNA routing and switching training Kaspersky Security for Virtualization Agentless Microsoft Office ITSM HP Service Manager ITIL Dar Group Riyadh, KSA/Dubai, UAE

Junior IT Consultant/Client service specialist Nov 2015 – Jul 2017

• Research and understand client business requirements and challenges and respond to them accordingly.

• Worked closely with clients and vendors to analyze and define the projects required.

• Complete knowledge of client's systems specifications, hardware and IT architecture in order to suggest the proper IT solution that is compatible within their environment.

• Keeping track of all major incidents and problems reports to maintain 99.99% up time on critical services and work closely with the O&M contractor to solve the issues.

• Manage service providers responsible for level 1 and level 2 daily operations tickets and escalating them appropriately to the proper teams, all while regularly performing reviews based on SLA and contractual obligations.

• Leading ITSM improvements using ITIL processes with a focus around Incidents, Problems, Requests and Change Management.

• Checking and making sure high-level and low-level design documents are current and up to date, and prepared project/daily-operation documentation progress reports to the client on a weekly basis. Telecom Masters International LLC Plano, TX

Sales Accounts Executive Mar 2014-Apr 2015

• Developed and maintained a pipeline of new customers while closing existing opportunities and using upsell and cross sell techniques to increase business growth.

• Operated as the lead point of contact for any and all matters specific to various accounts.

• Provided Insight to customer’s decision making through product and industry knowledge.

• Updated and organize the incoming and outgoing inventory within the Database.

• Analyzed financial and sales reports and set plans to utilize it for growth. HAWARI INTERNATIONAL INC Richardson, TX

Founder/Manager- Small Business Jan 2011-Mar 2014

• Developed the small business where I was responsible for the daily operations, financials, recruiting and training of all employees.

• Analyzed customer needs using online Analytics tools and set social media marketing plans which resulted in 30% growth.

• Ensured all associates completed their work accurately and on a timely fashion.

• Responsible for all daily financial reporting and end of the month accounting. ADDITIONAL INFORMATION

Interests: competitive sports, volunteer work, intermediate cook, traveling

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